Can't mount IPOD! What a great XMAS GIFT! My computer sees the Ipod but..

Question

I am extremely upset. I have tried the FAQ on this issue to no prevail. The ipod is detected in My Computer, however, Itunes and updater will not detect the ipod. I have reinstalled and reinstalled and have followed the so called idiot proof 5r's. I want this to work, TONIGHT! Please help! In addition, not htis may matter, I have downloaded all new versions of itunes and updater. Updater reurns this message, Can't mount Ipod. However, I can see the ipod as a C: drive in my computer. I have also tied to transfer music files from my computer to the ipod via the send to option while right clickign, It seems to work successfully, however, i can not find them on the ipod itself. If i look into the about section in the ipod, these sogns and videos that i just transfered usign this method do nto appear. Someone please jsut reply and guide me to thsi right directon... the answer may be the best christmas gift yet!

Answer 1

ANYONE who has a there local drive labeled other than c: drive will have this problem. I spent the past 2 hours on the phone with a customer technical representative named Sathish, ID # 7556. He was extremely helpful and would not let me get off the phone until this problem was fixed. THANK YOU SO MUCH! Okay to the point. My main local drive is labeled as F: instead of the typical C: drive configuration. As a result, once the IPOD is connected to the computer, the updater will not recognize the IPOD because of its drive letter being c: APPLE PLEASE TAKE NOTE!
This is a flaw in the updater software. Apple needs to fix this immediately.
To resolve this problem, you need to do the following:
Go to my Computer and right click and select manage. Choose Disk Management and right click the Ipod and change the letter to anything after the letter I: to be safe. Restart the computer. Obviously, make sure you have downloaded the correct and updated version of updater and Itunes. Run the updater. It will recognize it this time. Next, we turned the Ipod into disk mode. This was a bit tricky, we toggled the Hold button, and then held the Menu and Select button until the Apple appears on the Ipod. Once it appears, hold down the Select button, “the middle button” and the play/pause button until t changes to disk mode. It will turn black and white. Then go back to the updater and select restore. Once it is resorted uninstall Itunes. Restart the computer and reinstall Itunes and it will be detected! YEAH!!!! Have fun Ipoding!
Once again, although I expected this product to work right away, and it is Apples mistake with their Ipod updater software, I thank Satish ID# 7556 and I would hope that Apple provide him with a extended vacation, paid of course for his sincere effort to resolve this problem and not blame it on me or my computer, as another Microsoft company often does! Thank you very much and by the way, this Ipod is awesome! Mp3’s. contacts, video and a photo library! I cannot wait till the next Ipod which better have Wifi access instead of plugging everything in! Imagine this, leaving you ipod docked in your car in the garage, you turn on your computer and it automatically updates your Ipod! YEAH!!!! Soon I hope!