Can't open a poblem ticket with SAP support hot-line

Before calling the SAP Support Hotline (800-677-7271), please have your "Partner#" at hand, then follow the instruction below to proceed:
Please call 800-677-7271 (option #1) and open a ticket Please specify:
customer# 179009
Partner#: ???????
Component: XX-SER-NET-SGT
Message was edited by: Chung-Ho Fan

So I decided to try opening up the laptop to see if I could open the CD drive and take the thing out manually. So, first, I shut down the computer. Then, I read this article describing how to open the laptop, and was deterred!
http://www.computerworld.com/softwaretopics/os/macos/story/0,10801,90256,00.html
That was more than I'm ready to take on, so I started up the laptop again, holding down the mousekey on startup just for the heck of it - after it had been totally shut down for about 5 minutes, and lo and behold, my CD was recognized, readable, and ejectable.
The troubleshooting info said to try the mousekey trick on RESTART. But in this case I had SHUT DOWN all the way for some minutes and the pressed the power button to restart. I guess that made a difference for some reason.
Anyway, maybe someone will find this info useful some day.

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