Can't open after effects after renewal

Don't know why after i renewd my plan for another month i'm not able to open AE. I waited more than 15 minutes as the window says and can't work now.....
any advice??

A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

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== This happened ==
Not sure how often
== ALWAYS! ==
== User Agent ==
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Marco,
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Theses softwares often can't open pdf, just after the adobe reader install( using adobeArCleaner+Customisation Wizard XI).
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I am very glad to have a so rapid answered!
Sorry I was not precise...
When the file should open,
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