Can't open an acsm file. Error: E_ADEPT_USER_AUT

Good night everyone.
I do not know what to do anymore... I purchased an ebook but cannot open the acsm file with ADE. My ID is correct, the computer is authorized, I downloaded the file properly from the store... But every time I try to open the file, this error appears:
Error getting license
Server communication problem: E_ADEPT_USER_AUTH
I'm in Brazil, using Windows 7. My system time and date are correct (for Brazilian standards, of course). I bought the book from an Spanish online store.
I already tried downloading and intalling again ADE and deauthorizing and reauthorizing it several times. I contacted the store, but they did not answer me yet... Adobe live chat also could not figure out the problem, and told me to come here try to find the solution...
I really need to open this ebook, and it's getting very frustranting... Does anyone know what I should do?

I've seen this issue before with Windows 7. It could be related to the
security settings for the firewall that permit certain applications to
operate through the firewall. Or, it could be related to the way ADE runs
under Windows 7.
Here is one solution to the firewall issue from a post on this blog:
   1. Using the search bar in Win 7, type in "Allow". This should pop
   up the link to "Allow a program through Windows Firewall". Click on it.
   2. Click on the button that says "Change settings".
   3. If Adobe Digital Editions is listed, click it. If it is not listed -
   Click on "Allow another program.." Find Adobe Digital Editions and click
   on it.
   4. Click on OK.
   5. Open the acsm link through Internet Explorer. It should download no
   problems.
Compatibility under Windows 7 appears to be an issue also. Here is text
from another post that discussed what was going on with someone else's
system:
I run Windows 7 and had the same problem. I uninstalled and reinstalled the
program and turned off my firewall but ran into the same problem until I
right clicked on ADE in the start menu and clicked troubleshoot
compatibility. The wizard switched the settings to the Windows XP Service
Pack 2 settings and it worked brilliantly.
Hope this helps!
===============

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=============

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De: Pat Willener [email protected]
Enviado el: jueves, 17 de octubre de 2013 7:47
Para: Mayte Nieto
Asunto: I can't open a PDF file
Re: I can't open a PDF file
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