Can't open any PDF document

Error message " Adobe Reader has encountered a problem and must close". No problem until a few days ago. Upgraded from 10 to 11, uninstalled using acrobat cleaner, reinstalled 11, used Kaspersky rootkit app. No results. Running XP
Any suggestions?

Please let me know the following details:
1. The exact version of Adobe Reader on your system. You can get the same by clicking on Help > About Adobe Reader or getting the same information from the Add/Remove Programs section in the Conrol Panel. If its not the latest version of Reader i.e. 11.0.03, please download the same from: http://get.adobe.com/reader and see if it solves the issue.
2. Does the issue also happen if you just launch the Reader application alone without launching any PDF.
3. Are you using any 3rd party plugin for Adobe Reader. If so, please remove the same and see if it solves your problem.
In case you arent sure regarding the same, please follow the below steps and see if it helps:
     a. Navigate to the Reader installation folder. Usually its C:\Program Files\Adobe\Reader 11.0
     b. Ensure that Adobe Reader is not running and delete the entire "Reader" folder
     c. Initiate a Repair transaction for Adobe Reader from the Control Panel > Add/Remove Programs
4. Try temporarily disabling the Anitivirus software, and see if it solves your issue.

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Thank you! That seemed to do the trick. Don't think I'd ever have figured that one out!!
From: pwillener <[email protected]>
To: Sharon Atkins <[email protected]>
Sent: Monday, February 16, 2015 9:47 PM
Subject: I can't open any pdf documents with Adobe Reader XI...get an error that "Adobe has stopped working" then it closes. Any suggestions?
I can't open any pdf documents with Adobe Reader XI...get an error that "Adobe has stopped working" then it closes. Any suggestions?
created by pwillener in Adobe Reader - View the full discussionSince you mention Microsoft, I assume that you are on Windows. Can you open Reader by itself? If so, try disabling Protected Mode Edit . If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7201334#7201334 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7201334#7201334 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" Start a new discussion in Adobe Reader by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

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