Can't open cr2 files in Elements 11 - win 7 64 - canon eos M2

I can't open my cr2 files in Elements or in Corels Aftershot Pro2. They open in Canon's digital photo pro but that's not much help.
Any ideas?

Glenans a écrit:
"As has been stressed before," - but not to me and I never imagined that there was any "present converting software that can edit the raw files from cameras which will be issued tomorrow". What I did imagine was that old software is updated to include newer and newer cameras and this seems to be the case.
It's in my first post : "Since each new camera model has its own raw format," but I admit that the camera raw format is totally counter-intuitive, which explains why this questions is the most common in the Adobe feedback forum: Photoshop Family Customer Community.
The technical problem is that the ACR module is not totally an independent module you could update without updating the whole Elements version. If you look at the list of required ACR version for different Elements versions, you can see that the ACR version may be updated to a certain point, but that may depend on your OS version. Adobe's solution with the DNGconverter has pros and cons. It's an additional step, yes, but when you deal with large batches, it's less of a problem. Also some may find the DNG conversion useful. My raw files are 32 GB, when converted to DNG they are reduced in size and the time to open them is reduced. I like the ability to 'lossly compress' them, which is a much better solution than saving to jpeg.

Similar Messages

I can't open .CR2 files with elements 11

I have a canon T5, it records .CR2 files for RAW. Photoshop Elements 11 won't open .CR2 files. I downloaded update 7.40.137 but that doesn't help. What do I do now?
thanks Ed

Hi elfpcf,
There were two support available for Canon T5 in ACR in two different version of ACR upgrades.
ACR 7.4 - Canon EOS 700D (Rebel T5i / Kiss X7i)Casio:Casio Exilim EX-ZR700
ACR 8.4 - CanonCanon EOS 1200D (REBEL T5, KISS X70)
Please specify which one you are using. ACR 8.4 was available with Elements 12 and onward(refer below table).
Adobe application
Shipped with Camera Raw plug-in version
Compatible with Camera Raw
plug-in through version
Photoshop Elements 13
8.6
8.7.1
Photoshop Elements 12
8.1
8.5
Photoshop Elements 11
7.1
8.0
Photoshop Elements 10
6.4.1
6.7
You can see camera profile supported in each version of ACR update on below link.
Adobe: Updates for Adobe Camera Raw and DNG Conver
Also, You can use Elements 13 on trial and can see it's compatibility. Download Photoshop Elements products | 13, 12, 11, 10
Thanks,
Raushan

Can't open .CR2 files off of a Canon PowerShot S95 (LR3/PS cs5)

I just bought the new Canon S95. I download pics off of a reader and usually go directly through LR. This time, LR would only download the few Jpgs I had on the SD card and showed me "The files are from a camera which is not recognized by the raw format support in Lightroom."
It does however show a Canon S95 as part of the info when viewing the jpegs in the library module.
I copied the files from the SD card to my hard drive via copy and tried to open the files in Photoshop and got the following error. "Could not complete your request because the file appears to be from a camera model which is not supported by the installed version of Camera Raw. Please visit the Camera Raw help documentation for additional information."
I am running a MacPro with 8 G of ram and the current versions of LR3, Photoshop CS5 and Camera Raw. I can see the thumbs of these raw files in finder where I placed the copies. I have downloaded many .CR2 files from a Canon S40, S70, 20D, etc. I'm lost.
Thanks to all.
Peace

mybrotherbob wrote:
try using Adobe DNG converter to convert them to a supported format…
That's silly. The Adobe DNG Converter and ACR are always released in tandem and the same camera models are supported in each respective version.
If that camera is not yet supported in any version of ACR, it wll not be supported in any version of the DNG Converter either.
Wo Tai Lao Le
我太老了

Cannot open CR2 files in Elements 7

Hi,
I'm trying to open CR2 files in Elements downloaded from my Cannon 50D camera. Message says it's the wrong type of file. I've updated all the plugins, downloaded 5.4 and follow as many forums as possible but still no luck.
Can anyone please help?
Many thanks
Mark

Where do you get the error message? When you import a raw file into the Organizer, or when you try to edit it?
In the Editor, do Help > System Info. What is the version shown for "Camera Raw"? Is more than one version shown?

Can't open CR2 files in photoshop and camera raw

This weekend I rented a Canon 5D Mark iii. I have downloaded the files and all of the thumbnails in camera raw say CR2 and when I try to open Photoshop does not recognize this product.
I have:
Photoshop CS4
Camera Raw CS4
Canon 5D Mark ii
I have checked my updates folder and all my updates are current. Do I need to upgrade to CS5 or is there a way around this?

Hi I recently had a problem opening CR2 files in PHotoshop cs4. I had to reinstall into a new computer, so obviously it installed the basic programme and not the updates.
After trying everything, even calling the help desk, there was apparently nothing that can be donw as they no longer support cs4.
I kept trying and found a you tube video, which i cant find again to add the link but i followed the link and with what I did earlier I can now open CR2 files in my photoshop cs4
I found the relevany update that I needed to install and downloaded it, camera raw 5.2 ( Adobe - Adobe Camera Raw and DNG Converter : For Windows : Camera Raw 5.2 update ) this is the one for the Canon 5d Mk2
After downloading it would not update the progeramme so I was in the same possition, but i noticed the files were there and i just needed to put them in the right place in photoshop so carried on looking for were to put the Plus In.
This led me to the video.
To the point.
Download the update and save to a location where you will remember.
open Adobe photoshop and go to "edit"
Them " Preferences "
then "General "
Then " Plus-Ins"
At the top you will see " Add Plug-Ins Folder " Check this box then navigate to the "win64" ( this is because mine is a windows 64 bit computer and the download is specific ) and Choose it.
Shut down photo shop and try to open a raw.
Bridge doesnt work for some reason but im going to keep looking.
Hope this works for you as well.

How can i open neff files in elements 12

how can i open neff files in elements 12

http://helpx.adobe.com/creative-suite/kb/camera-raw-plug-supported-cameras.html
http://helpx.adobe.com/x-productkb/global/camera-raw-compatible-applications.html
Chances are you are simply using a brandnew camera and it isn't supported in any version of ACR yet.
Mylenium

I can't open .CR2 files in Photoshop CS4

I'm unable to get the .CR2 files from my new Canon Rebel T3i to open in Photoshop CS4. I just got this camera and I never had this problem with my old camera (Rebel Xsi). The raw files from the Xsi will still open, but not the ones from the new camera. Can anyone help me understand why this is happening?
Thanks, Jo

Mollysnoot wrote:
Your only option is to upgrade or use the DNG convertor.
Just to be perfectly accurate, that would be two options.
To use the free Adobe DNG converter, you would download and install the very latest version then whenever you want to edit raw images you'll go through a process something like this:
1. Upload the .cr2 files from your camera into a folder on your hard drive.
2. Run the DNG Converter application and select the folder (it works on folders, not files).
3. Convert all the .cr2 files to .dng files.
4. Open the .dng files into Photoshop CS4 through the Camera Raw dialog.
Download links:
Adobe DNG Converter for Mac OS
Adobe DNG Converter for Windows
-Noel

Can't open CR2 files in PhotoShop CC. Raw plugin version is 8.3.0.141. MacBook Pro OS 10.9

I'm trying to open .CR2 files (Canon EOS Digital Rebel XS) with PhotoShop CC on my Mac. When I try to open them I get an error saying the file can't be opened. The raw plugin version is 8.3.0.141. Adobe's charts say I need at least "4.6,5.1" so I would assume my version should open it. What gives?

First thing I should do is to link you to the Camera Raw forum where the members there have a far better understanding of Camera Raw problems than I do.
If the generic advice doesn't work, it's time to bring in the specialists. Click on that link and post your problem with the CR2 files.
Adobe Camera Raw
Gene

Updated to latest ACR 6.6 but still can't open CR2 files from Canon Rebel XSi

I updated to latest version of Adobe Camera Raw 6.6 but still can't seem to open my CR2 files in Photoshop. Can't open them in Lightroom either, no preview in Bridge or OS.
I'm running OS 10.7.2 and Photshop 12.1 x 64 which is CS5.1 I suppose.
I've downloaded Canon's EOS utility hoping that would somehow do something as well but nothing.
The images were shot on Canon Rebel XSi which is certainly supported by the newest version of ACR. So I have no clue as to what's happening... I previously downloaded these images onto my old laptop about a year ago and everything was fine, however now I'm not even getting a preview in OS. Do I have to revert to an older version of ACR (perhaps the same one I used originally?) to open these files again? These files have been stored on a hard drive, so I'm not downloading them directly from the camera-again, this probably has nothing to do with it but not sure what to do. A lot of the posts I've seen recommend downloading the latest version of ACR to fix the issue, but again I've done that and as a matter of fact the camera (Rebel XSi) has been supported for some time now...
In OS, when the image is selected no preview:
Lightroom error:
Bridge, no preview:
Photoshop error:
Ideas, suggestions?
66 views on this discussion so far and no replies...
Please help.
Thanks in advance,
Arthur

Something appears to be wrong with your files.
Are most of your images approx. 3.7 MB?
This is very small for a 12 MP image.
If you go back to the original file on your laptop, what is the file size?
Also the fact that the Mac OS is not showing the preview is unusual.
Perhaps these files got corrupted when they were moved to your new computer.
Can you open these files OK on your old laptop?
Is the OS showing the previews on your old laptop?
Also compare the file sizes between old and new computer.
Have you tried repairing your permissions?
Try Disk Utility in your Macs Applications - Utilities - Disk Utility to see if this helps.
Good Luck!

Can't Open CR2 Files

I've been using CS2 on my iMac for a couple of years. Just got a new computer, a MacBook Pro, and installed CS2 on the new computer. When I try to open any photos from my Canon 50D, I get a message telling me that "Photoshop does not recognize this type of file"
What?
Since when can't PS open CR2 files? it can on my iMac.
What the heck could have happened?

You answered your own questions, you might just not realize it.
As I said above "LR 2.4 will have no problem reading the D50's CR2 files, but you still won't be able 'Edit in Photoshop' without converting them to a format CS2 can read. LR would need to convert them to TIFF."
In short on your iMac you were using LR to convert to TIFF before editing in CS2.
You can install LR 2.4 on your MacBook and still do that by tellign LR 2.4 on your MacBook to convert to TIFF and again edit in Photoshop CS2.
After installing LR 2.4, in LR goto Preferences -> External Editing, set it to convert to TIFF/ProPhoto/16Bit (usually that's the default).
It sounds like you've changed your workflow. On your iMac you were using LR to convert prior to CS2, on you MacBook you can do the same, but you should be able to open a 50D CR2 directly the CS2 on either machine.

I can not open raw files in elements 12 any help please?

I can not open raw files from my Nikon D610 in elements 12. (I have already downloaded raw converter 8.3 but to no avail) any help please would be appreciated.

Hi,
Can you confirm which Camera Raw PSE 12 is actually using by loading the editor and going to Help -> About Plug-in -> Camera Raw.
If you do Help -> Updates it may install the latest camera raw of 8.4 - not on XP or Vista systems.
Do you use any Nikon software to download the images? The older versions have been known to corrupt the files.
See the following for more info.
http://owl.phy.queensu.ca/~phil/exiftool/fix_corrupted_nef.html
Brian

Can't open cr2 files from my 5D but can from my 20D

i just got a new computer (windows vista) and on my old computer i could open cr2 files from both my 20d and my 5d just fine. but now on my new computer i can't open the cr2 raw files from the 5d but can from the 20d. I have photoshop cs2. I am not planning to upgrated to cs3 anytimes soon, do I just need to install a plug in? Please help.

Kristen,
No, no, no. The DNG Converter is a stand-alone executable program. You can even put it on your desktop. You would need it only if your camera model is NOT supported by ACR 3.7, which is the latest version you can use with Photoshop CS2.
In that case, you would use the DNG Converter to convert your raw images to DNG files first and then opening the DNG files in ACR 3.7.
Now, the ACR 3.7 plug-in has to be installed in the correrct location, which is where the old ACR plug-in resides. You will be replacing that old, obsolete ACR plug-in (while Photoshop is NOT running).
[The default Photoshop installation comes with and installs that obsolete ACR plug-in.]
Read the instructions on the download page very carefully, and refer to the FAQs of this forum on the same page where you added this topic.

Can not open CR2 files from a Canon 600D in PSE

Hi
Ok i will put my hand up and say i am very new to PSE, I have updated the software and have the latest camera raw plug in, but for some reason i can not open the raw files created by my 600D.
Can anyone help, or am i going to have to convert them.
Sorry if this has been asked before, but i couldn't find any posts
Chris

The 600D should be supported in ACR 6.4 which is currently in beta so you'll have to wait until it's released, probably within days or weeks, for native support within Elements.
While you're waiting, you can download the beta version of the DNG Converter 6.4 from Adobe Labs and use that to convert your CR2 files to DNGs which will open in older versions of Camera RAW.
http://labs.adobe.com/
Follow the Camera RAW 6.4 RC link and eventually you'll get a link to download the DNG Converter 6.4 RC.
The Camera RAW 6.4 RC installer will only run if you have Photoshop, not Elements, so you can't use that, yet, but you can use the DNG Converter.
Because the DNG Converter and Camera RAW 6.4 are in beta status there could be differences in how the RAW photos look compared to when you get the released version of ACR 6.4 but probably not too much difference.

Can't open .cr2 files in Bridge CS4 v.3

Been browsing for hours; can't find the right answer...
I just purchased a Canon 60D, which shoots .cr2 raw files. They won't open in Bridge, which previously opened my Canon 10D .crw raw files. What do I need to do to make the .cr2 files open?
I'd rather not install Canon's Digital Photo Professional 3.10 (came with camera) if I can find a solution/upgrade within Bridge/PSE.
Details:
MacBook OS X 10.5.8
Bridge CS4, completely updated to v. 3 with Camera Raw v. 5.7 (which are the latest updates available, I think; just updated today).
Photoshop Elements 8
Thanks in advance.

Your CR2 files from the 60D are not supported for your version of ACR.
Each vendor uses different Raw type and sadly enough they use also a different raw type for each new camera the produce. Adobe offers free upgrade for those cameras, about 3 or 4 times a year. In the past they could not get the new Raw types earlier then the consumers so often this meant you had to wait for a period before the ability in ACR was there. Today they have a better relationship and often get pre production models so the updates are already there when the new cameras arrive on the market.
However being a commercial company they don't offer those upgrades for other then the latest versions of ACR and Photoshop. Currently CS6 and CC are both getting the updates but earlier version are not upgraded any longer.
Here is a list of the cameras that are supported and the minimum ACR versions needed for the cameras:
http://helpx.adobe.com/creative-suite/kb/camera-raw-plug-supported-cameras.html
There is another option available and that is the free Adobe DNG converter. The latest version is here:
http://www.adobe.com/support/downloads/detail.jsp?ftpID=5596
Or if the link does not work do a search on Adobe.com your self. After the files have been converted to DNG you will be able to use them in your version of ACR.

Can't open .CR2 files in PhotoShop CS5, Camera RAW or Adobe DNG Converter

Firstly take note I shot these with a Canon EOS 450D (or Rebel XSi)...
I see a lot of answers speaking about having the most up to date version of the Camera RAW Plug-in.
I have a similar issue with my .CR2 files... I cannot open them in Camera RAW because it tells me that my camera model or make is not supported by the Plug-in, and so I was directed by other forums to just try converting the .CR2 files to .DNG. I already had the Adobe DNG Converter (version 6.5 I believe), so I tried this. It too told me that my files or camera make were not supported.
However, I have always been able to successfully both open my .CR2 files AND convert them to .DNG. I had not updated anything on my camera nor on my Adobe programs and for some reason this last attempt to open RAW files failed me... I have no idea what change would have led to it. Luckily I shot in both RAW and Large JPG but I certainly don't want to rely on my JPGs of course... Any idea why this problem might have arisen now if it had always worked easily in the past?
Thanks!

Are these the same exact files you've opened before that you cannot now open?
Or are they newly copied files (camera or CF card to computer)?
Can you not open ANY Canon 450D files, even those you find online and download?
What I'm getting at with these questions is to try to eliminate or suspect data corruption of the files on your disk.
Exactly what versions of the various tools do you have, specifically (don't guess - go check)?
-Noel

Can't open cr2 files in Elements 11 - win 7 64 - canon eos M2

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