Can't open CS 6 file created on a PC

A client sent an Illustrator CS6 file to me that I can't open, even though I am also on CS6. He is on a PC and has v 17.0. I am on a Mac with v 16.2.1. I don't see an update higher than that for Mac. Does he need to backsave the file to CS5?

FF,
In addition to what Baldwin said, you may ask for a zipped version of the file, to hopefully avoid corruption of it (presuming it was uncorrupted when made).

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Good afternoon Pat,
It apparently has been a problem for three days of the supplier, that redirected bad was sending us documents. Thanks for your support and I hope they have fixed it.
Kind regards,
Mayte Nieto
De: Pat Willener [email protected]
Enviado el: jueves, 17 de octubre de 2013 7:47
Para: Mayte Nieto
Asunto: I can't open a PDF file
Re: I can't open a PDF file
created by Pat Willener <http://forums.adobe.com/people/pwillener> in Adobe Reader - View the full discussion <http://forums.adobe.com/message/5766352#5766352

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Can't open CS 6 file created on a PC

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