Can't open, delete or reply to emails

Hi
I really need your help.
I use my emails to work and am now behind with work as since last night I cannot open, delete or reply to emails.
I can open the account, but it will only show the text of one email. If I want to delete it, there is absolutely no action. I cannot open other emails and when tried to reply, it was sending it for hours with no success (maybe it was sent, but it was still showing the message that it's in the process of sending. Nothing appeared in the sent folder.
Please help as I really need it to work.
Thank you
Maggie

<blockquote>
I can open the account
</blockquote>
I'm not sure I understand what that means. Can you explain what you're doing and what happens?
<blockquote>
but it will only show the text of one email
</blockquote>
Would exactly would you expect to see?
What is your anti-virus software?

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