Can't open Desktop app. "There was an error with this action.  Try again later."  How do I solve this?

I've been trying to open "Desktop App" for a couple of days now.  I get the above error message.  "Later" obviously isn't going to work.  I've signed out of my account and signed back in, but that hasn't helped. 
I can reach the App Mgr from PS, and I assume I could download a new program from the apps site.  But the Desktop app should work, so I'd appreciate suggestions on how to solve this.  Thanks.
Gail

Thanks for the prompt response.  Up till a week or so ago, the app worked
fine, and I was able to do the latest updates. The chat option is always
there, but it's a nuisance, so I'm hoping someone will have another
suggestion.
G
On Thu, Sep 4, 2014 at 3:46 PM, John T Smith <[email protected]>

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