Can´t open downloade element says wrong serial number?

Can´t open downloaded Elemnts 12. program says wrong serial number although copied from e-mail from Adobe.
What shall I do??
Kajsa

Hi All,
Please refer the thread: http://forums.adobe.com/thread/1303285 . However the issue seems to be fixed. Please try to actiavte the software and let us know whether its getting activated.
Regards,
Romit Sinha

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