Can't open eBook on iPad: get E_ADEPT_INTERNAL error.

I am trying to download to my iPad an Axis360 book i borrowed from my library. I have been able to download it to my Windows 8 PC, but i'm having trouble getting on the iPad. I have Axis 360 reader installed on my iPad. If i log in to the library, i can see the book i want to download. If i click download, i get a screen asking for my Adobe ID. I didn't remember having one, so i created one.
When i then use that to download the eBook, i get this message "The item was originally downloaded with a different user account or Adobe ID. To continue, please add that account.".
If i try adding an axisreader id, & use my library card # & PIN, i get this messge "E_ADEPT_INTERNAL. http://adeactivate.adobe.com/adept/SignInDirect null". How can i get the book?
I tried Adobe Tech Support & they were useless - they told me to try the Forums, so here I am...
P.S. Tnis does not seem like its an Adobe Reader question, but this is where Adobe tech support sent me.

It seems to be hit or miss if this works or not, but try opening Pages on the iPad, then before you select a document, on the very first screen, hit the "Edit" button, then select your document. Then click the arrow coming out of the box in the upper left corner & email the document to yourself. Try opening the email on a computer, selecting the file and adding the pages file type (.pages) to the end of the name. Then try reopening it in Pages.
I don't know if this is what happened in your case, but it seems like sometimes iWork documents lose that file type indicator & then Pages (numbers/ Keynote) won't open them.

Similar Messages

  • I can not open Firefox. Keep getting the error message "Failed to read the configuration file. Please contact your system administrator." What do I do?

    I can not open Firefox. I keep getting the message "Failed to read the configuration file. Please contact your system administrator." I have tried uninstalling Firefox and then reinstalling it but without success. What should I do?

    Which Fx version? When you uninstalled Fx, did you <b>reboot</b> computer before reinstall?
    Also, check for / delete any leftover files in the Fx programs install folders, before reinstall?
    Is your profile in the default location or custom location?
    Have you tried creating a <u>new, <b>completely</b> clean profile</u> - to test (then make sure to select that profile to start Fx - from the Profile Manager)? (no addons or plugins installed).
    Does the user acct (that Fx fails under) have access ("rights") to all locations - especially for Fx profiles location?

  • I purchased Premiere Elements 13 a few weeks ago, it downloads without issue, but I can't open it. I get an error message that reads "Elements 13 has stopped working" HELP!!!

    I purchased this online, downloaded it without issue, and it won't open. I get an error message that states "Elements 13 has stopped working"
    I have removed it and redownloaded it several times, and still no luck... HELP!
    When I contacted Adobe support that's all they suggested, to reinstall...

    taveliben
    What computer operating system?
    Uninstall, free ccleaner run through, and reinstall with antivirus and firewall(s) disabled is not a bad idea. But, let us look at some other
    factors before that.
    1. When you try to open the program, how far do you get....Welcome Screen - clicking on Organizer or Video Editor or other?
    Have you tried to open the program directly from the Adobe Premiere Elements.exe file after you have applied Run As Administrator to that file?
    2. Does the problem exist with and without the antivirus and firewall(s) disabled? Are you working in a school or company network?
    3. Are you working with a pen and tablet device instead of mouse?
    4. Is your video card/graphics card driver version up to date according to the website of the manufacturer of the card?
    4. Do you have the latest version of QuickTime installed and are you running the programs as administrator?
    Let us start here and then decide what next based on the details in your reply.
    Besides uninstall/ccleaner/reinstall, we may next try deleting the Adobe Premiere Elements Prefs file or the whole 13 Folder in which it
    exists or installing the program in a newly created user account with administrative privileges and trying to run the program from there.
    But, let us rule in or out the first 4.
    Any questions or need clarification on any of the above, please do not hesitate to ask.
    Thank you.
    ATR

  • Can't open Lightroom.  Keep getting application error - unable to start correctly (0xc000007b).

    Keep getting application error - unable to start correctly (0xc000007b).  Have uninstalled and reinstalled twice with no change.

    ...07b Problems http://forums.adobe.com/thread/1355374?tstart=0

  • Ubuntu 14.3 os I haven't got TB open but can't open it because I get the error Thunderbird is already running, but is not responding. To open a new window, you

    cant open thunder bird on ubuntu 14.4 -get error message
    Thunderbird is already running, but is not responding. To open a new window, you must first close the existing Thunderbird process, or restart your system.

    See:
    * http://kb.mozillazine.org/Recovering_a_missing_profile
    * http://kb.mozillazine.org/Profile_in_use
    Do you still have a default profile?<br />
    If not then delete the file [http://kb.mozillazine.org/profiles.ini_file profiles.ini] to make Firefox create a new default profile.
    * C:\Documents and Settings\&lt;user&gt;\Application Data\Mozilla\Firefox\Profiles\&lt;profile&gt;\

  • I can't open mail, all I get is a white page with the 5 icons at the top right, the flag, folder etc.  then the white pages disappears.  I have rebooted, reset my iPad, doesn't help.  HELP anyone....tnx

    I can't open mail, all I get is a white page with the 5 icons at the top right, the flag, folder etc.  then the white pages disappears.  I have rebooted, reset my iPad, still can't get mail to open.  HELP anyone....tnx

    Hello tomzmem,
    Welcome to the Apple Support Communities!
    This situation does sound very frustrating. I know that you have tried some great troubleshooting steps already and the issue remains unresolved. Have you forced the Mail application to close and then opened it back fresh? If not, this is the next troubleshooting step I would suggest. Please let me know if the issue remains unresolved. 
    Force an app to close in iOS - Apple Support
    Have a great day,
    Joe

  • I copy a pdf file to ipad by itune, but where can i open it on  iPad?

    i copy a pdf file to ipad by itune, but where can i open it on  iPad?

    How did you get the PDF into iTunes, drag to the books library? What PDF apps do you have on the iPad? If you dragged into the books library - and you have iBooks, look in there.
    You can email the PDF to yourself and it will open a as mail attachment. You need a compatible app in order to save it, but you can open it from the mail app.

  • The new updated version of iMovie 10 won't let me open my previous files I created before the update today. I have a wedding that I'm trying to finish and deliver and now I can't because that file version won't open. I keep getting an error message

    Hello,
    Please help me figure this out. I'm very unhappy at the moment. I'm fustrated and don't have any idea how to revert to the original version before the update was done on iMovie 10. I NEVER hated APPLE until NOW!! I love APPLE products and apps so please help me stay in that mindset. So I worked on some movie projects when I got my macbook pro 6 months ago. I update reguarly. I saw the update prompt and honestly, I did not think I would have ANY issuess with opening my previous files that I created only a few months ago with this updated version.The new updated version of iMovie 10 won't let me open my previous files I created before the update today. I have a wedding that I'm trying to finish and deliver and now I can't because that file version won't open. I keep getting an error message and the iMovie app closes. Last night I saw the file and tried to open it but no luck. Error message came up again. I reboot and turned off my laptop for the evening and tried again just now but nothing!! I need that video. My job depends on it! I worked so hard on this wedding video and now it's lost and won't open. I work another job and don't have much time. I really don't want to start all over again. Please help me. Thanks so much for your assistance.
    Fustrated APPLE customer
    Jolly A. Rupp

    I also have Jolly's problem. I found the iMovie 9.0.9 folder and tried to launch the older version of iMove. It would not launch. I removed all of the iMovie preferences from the Preferences folder, removed iMove 10 from the applications folder, and restarted my Mac. iMove 9.0.9 still won't launch and I can't access my videos created with the older version of iMovie. Is there a way to uninstall iMovie 10 and reinstall iMovie 9.0.9?
    I am running Yosemitie on a  iMac.
    Paul

  • I have been using Elements 12 without a problem for 9 months.  Now when I try to open the program, I get an error message  "Adobe Photoshop Elements 12 quit unexpectedly" and it will not open at all.  What can I do to open the program?

    I have been using Elements 12 without a problem for 9 months.  Now when I try to open the program, I get an error message  "Adobe Photoshop Elements 12 quit unexpectedly" and it will not open at all.  What can I do to open the program?

    Thank you for responding.  Nothing actually worked!  After reading the posts online, I called Apple.  They indicated they have seen problems with some software after their upgrades.  The technician was able to fix the problem on my computer remotely, but I have no clue what he did!  But, it was definitely related to their recent upgrade to my computer.

  • HT201210 I keep getting unknown error 3 when trying to restore my Iphone.  On line and chat support won't accept my request as I can't open my phone to get the serial number

    this evening has been torturous My phone said I needed to restore thru Itunes/support
    I tried and keep getting UNKNOWN Error 3
    I tried to get support but I can't open my phone to get the serial number.
    Now WHAT????

    I was doing some research on this problem for a friend and came across your post and thought I should share this:
    https://discussions.apple.com/thread/5372052?start=30&tstart=0
    Hopefully it helps, good luck.

  • I saved a Pages doc yesterday and today I can't open it because I get a message that the doc is missing an index.xml file. Help!

    I saved a Pages doc yesterday and today I can't open it because I get a message that says "can't open doc because an index.xml file is missing."  Help!

    Pages v5 documents do not have an internal index.xml file. When you attempt to open one of these with the older Pages '09, you will get that dialog. Double-click the document icon, or right-click, and open with Pages v5 to access the document contents.

  • Can't open a spreadsheet. Get message that spreadsheet is too old and needs to be saved with Numbers '09?

    Can't open a spreadsheet. Get message that spreadsheet is too old and needs to be saved with Numbers '09?

    HS,
    If you recently purchased a new computer, call AppleCare and describe your problem. Others who have done this have received an iWork '09 disk in the mail with which to do the conversion.
    Jerry

  • I can't open the slot to get my micro SIM card in my new iPhone 5?

    I Have just got the new iPhone 5 I can't open the slot to get my micro sim in. I have used the little tool but it won't budge. Help!

    Tried a paperclip doesn't work. When I push it in the little hole it's as if it hits a wall or something nothing happens. Have I pushed it too hard?

  • Getting "Can not open the file due to unknown error(FRM:0007)"

    Getting "Can not open the file due to unknown error(FRM:0007)", when refreshing the local copy of Deski report  from user docs.
    Any assistance
    Thanks,
    Sasi.

    Hi Sasi,
    One of the reason for this error is corrupted universe.So you can try following steps and restore copy of universe and then try to import this universe and check whether it works.
    1.While importing a universe, a temp file is created in the users local settings temp directory.
    2. For example C:\Documents and Settings\brijones\Local Settings\Temp\0dd0b0a7 .
    3. File has no extension is relatively the same size as the original universe file.
    4.Rename this file to original universe name.
    I hope it helps.
    Regards,
    Snehal

  • My laptop and kobo ereader have both been authorized with ADE yet I can't open ebooks in my ereader. A message pops up saying that my ereader is not authorized. What can I do?

    My laptop and kobo ereader have both been authorized with ADE yet I can't open ebooks in my ereader. A message pops up saying that my ereader is not authorized. What can I do?

    My laptop and kobo ereader have both been authorized with ADE yet I can't open ebooks in my ereader. A message pops up saying that my ereader is not authorized. What can I do?

Maybe you are looking for