Can't open email items from search after installing Lync 2013 client

Hello,
We're deploying Lync 2013 in our environment.
At the moment we're using Office 2010 on the clients.
For testing the deployment I've installed the Lync 2013 client.
After installing, when I perform a search on my pc and outlook items are found, they suddenly appear with an Outlook 2013 icon.
When doubleclicking, nothing happens, neither when I rightclick.
I've checked the "associate a file type or protocol with a prgram", and "set your default programs" in the control panel.
In neither of them I can find the Outlook 2013 icon, and for email, every file type is configured to open with Outlook 2010.
Does anyone know what might be the problem. We have this problem with every user for which we install the Lync 2013 client.

You can do the following to restore functionality:
If you have office 2010 use the keys below, the Lync install will change them to Office15:
[HKEY_CLASSES_ROOT\CLSID\{138508bc-1e03-49ea-9c8f-ea9e1d05d65d}]
@="@C:\\Program Files\\Microsoft Office\\Office14\\MAPISHELL.DLL,-110"
[HKEY_CLASSES_ROOT\CLSID\{138508bc-1e03-49ea-9c8f-ea9e1d05d65d}\DefaultIcon]
@="@C:\\Program Files\\Microsoft Office\\Office14\\MAPISHELL.DLL,-504"
[HKEY_CLASSES_ROOT\CLSID\{138508bc-1e03-49ea-9c8f-ea9e1d05d65d}\InprocServer32]
@="C:\\Program Files\\Microsoft Office\\Office14\\MAPISHELL.DLL"
"ThreadingModel"="Apartment"
[HKEY_CLASSES_ROOT\CLSID\{138508bc-1e03-49ea-9c8f-ea9e1d05d65d}\ShellFolder]
"Attributes"=dword:20140000

Similar Messages

The whatspp massenger icon has disappeard from my screen i can only open the whatspp from search or find,How can i fix it?.

the whatspp massenger icon has disappeard from my screen i can only open the whatspp from search or find,How can i fix it?.

The app is not gone, it is impossible to remove it from the device.
Check all home screens and folders.
If you are unable to find it, Settings > General > Reset > Reset Home Screen Layout.
As a last resort, restore from backup.

I can't open InDesign (CS4 Design Standard) after installing, says: "Error: 5"

I can't open InDesign (CS4 Design Standard) after installing, says: "Error: 5" <--- What does this meen?

do this, Configuration error 16 | CC, CS
and then reinstall

Can't open email on window search

My Pc installed office 2010 and project 2013
I search email from window search and it display outlook 2013 icon
It can't preview the content.
Anyway I click one of email but can't link to open it by outlook
I try to place that email on desktop and open it still failure
Please kindly help

Hi,
Thanks for you question.
As per the description, I understand you are unable to open the Outlook 2010 items that are listed in the Windows Search results. Additionally, the Outlook items that are listed in the Windows Search results are displayed with the new Outlook 2013 icon.
Does this happen right after installing Project 2013? As far as I know, sometimes when you install Office 2013 components in a mixed environment that has Outlook 2010 will result in unexpected behavior.
To work around this issue, you can follow the steps
here to repair Office 2010 after the installation of Project 2013.
Hope this helps.
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Error trying to open pdf file from Internet after installing acrobat prof. 7

I am experiencing issues when I try to open pdf file from Websites after having installed Acrobat Professional edition 7
Can somebody suggest a remedy?
Thanks
Michele Rossitto
[email protected]

Thanks for your reply. The only way I can open the pdf file is to save it locally. I don't understand why can't I just click and open the pdf file without saving them
Regards
M

User search from "Find Someone" in Lync 2013 client does not show contact availability

Running Lync 2013 Client / Server, when a user searches in the "find someone" field, contact names are returned, but the contact's presence status shows "Updating..." and never populates with the users presence. If you then select
a name from the search and open an IM session with them, the presence data is there and is accurate. I think this feature used to work fine.

Hi,
Did the issue happen only for you or for multiple users?
Please enter the sip address instead of the name of the user in the “find someone” field to test the issue.
Please also run Update-CsUserDatabase on FE server then remove Lync client profile to test the issue.
User profile path: <user profile>\AppData\Local\Microsoft\Office\15.0\Lync\
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

No Numbers after March Lync 2013 Client update

Hi,
We have problems with the EWS sync after applying the March Lync 2013 client update. All contacts are synced from the users private contacts folder but no numbers are shown. After removing the update it is working fine again. We are not using UCS as
we are still on Exchange 2010.
Any ideas?
Kristian

I didn’t have this problem when I installed the update.
Did you download the update from
http://www.microsoft.com/en-us/download/details.aspx?id=42232 or
http://www.microsoft.com/en-us/download/details.aspx?id=42249?
Please check if this issue happens to other users.
Lisa Zheng
TechNet Community Support

How can I stop emails. From returning after there removed from trash?

How can I stop emails from returning after deleted and also deleted from trash?

Aside from force-quitting the Finder, I've never seen anything that allows for getting rid of the delay.

How can I open email attachments from an Exchange server?

When I am at home and accessing emails on my business email address I have to go through a Microsoft Exchange server. I can read the emails but whenever I try to open or download an attachment, I get the message: "To open this attachment, you must save it to your disk. Right-click the link, and then click Save. With a single-button mouse, hold the button down over the link, and then click Save."

according to MS KB article:
http://support.microsoft.com/kb/278061
That file is made when someone is using Rich text format and attaches a file. Have them switch to either HTML or plain text and reatatch the file and you should see the proper attachments.
Jason

Can't open raw images in CS2 after install, can't see thumbnails in Bridge

I hope you guys can help.
We just purchased an Acer laptop computer, picked it up yesterday. Hubby is going to use this strictly for working on his pictures when out of town. He didn't even plan to hook it up to the internet. It has Windows Vista Home Premium, 2G of RAM, 120G of hard drive and a CD/DVD player/recorder. I installed Photoshop CS2, Nik Sharpener, Neatimage noise remover and Huey Pro Calibrater onto the computer last night.
When I opened Photoshop & Bridge, opened a DVD of some RAW images, Bridge would not show the thumbnails and I couldn't open any in Photoshop. In Bridge all that showed was a light blue box with CR2 over it and the file name below for each image. When I tried to open one I got a "Can not complete process due to a program error" message. I did open a jpeg image into Photoshop from the ones included in my documents and had no trouble with that. I didn't acutally try to do anything with it so I'm not sure that any of the options in Photoshop actually work, although they were all active with the jpeg image.
Does anyone have any idea what I can do to correct these two problems?
Thanks for any help I can get, Linda

Thanks John,
I actually went into Photoshop and ran the update. This gave me the current Camera Raw file 3.7 and an update for Bridge. I downloaded it and it is installed in Photoshop. This gave me thumbnails for the images taken on our Canon Rebel XTI, but not the Canon 30D. I went to the Camera Raw Update page on adobe.com. Found the 30D back in update 3.4. Shouldn't the latest update have all the previous updates included. As I understand the instructions, you are just supposed to replace the older version of Camera Raw with the newer. Will I have to install each update in order to get the support for my camera?
This leads me to another question, I downloaded the 3.4 and was following the instructions for installing it. It says to go to My Computer, open C, or disk with files installed, then navigate to Program Files\Common Files\Adobe\Plug-Ins\CS-2\File Formats. My computer wasn't exactly like this, but I did get to the plug-in for Photoshop CS-2. After getting there, move existing Camera Raw.8bi to another location. Copy the Camera Raw Plug-in from the download into the same folder. See why is seems that the current version should have all previous updates?
Anyway, got to the Plug-in file and there is no Camera Raw file in it. I went through all the files in Adobe Program Files that looked like it might have it in it; bridge, ImageReady, and shared files. No Camera Raw to be found. I did open Photoshop up and double checked that it was showing up in the Plug-in list. Yep, it was there. Why can't I find it in the Program Files?
Sorry this is so long, I wanted to check everything I could before replying. Sure hope I can get this straightened out. Linda

Problem emailing photos from iPhoto after installing OS 10.5.1

Since installing Leopard I have had problems emailing photos from iPhoto. I can send from my laptop to another Mac without problem BUT when I try to email pix from iPhoto to a PC user or to post on my Google Group board it only sends the 'title' I gave it in iPhoto or the 'PC134567.JPG' the camera assigns it. I have tried exporting and attaching to emails but that doesnt work either .. at least not all the time. AND when I do send them from iPhoto to my office PC they arrive NOT as an attachment but are embedded in the email message .. seriously what the heck is going on and why is this not working the way it used to pre-OS 10.5.1? What changed? How can I make this work the way it used to?
Thanks for reading and hopefully solving my problem

Thank you again .. I got home and immediately tried the fix you suggested .. sent a 'test' email and it worked perfectly.

Problem exporting PDF from Crystal after installing BO BI Client Tools

Hi there, I am running Crystal Reports 2011 and after installing SAP BusinessObjects BI platform 4 Client Tools Crystal reports crashes when I try to export a report as a PDF. I have reinstalled Crystal from scratch twice, the second time even cleaning the registry before installing with no success. Any ideas?

You would have to uninstall the current version and then install one of the 4.0 versions. The issue is that your client tools version should really be exactly the same as your version of BO. If you run into any issues and have to open a support case, the first thing SAP will have you do is upgrade the Client Tools.
Another option that you have would be to upgrade to the latest SP of Crystal 2011 and see if that makes a difference.
Also, anything that was written in CR 2011 will run fine in CR 2013 - there weren't really any features added in 2013, just the name was changed, so the two are basically interchangeable.
-Dell

Can't open Word or Quark Xrpress after installing Snow Leopard 10.6.8

A few days ago (30th jan), I Installed Snow Leopard 10.6.3 & then it updated to 10.6.8. When I tried to open Word 10.1.0 (2002 version) it opens a blank page but doesn't allow me to save it. If I open an exisiting file Word shuts down. Ssame with Quark Xpress 6.50...

Security Update 2012-001 Bricks Rosetta programs
Restore method.
#1 Backup your personal data off the machine.
Backup files off the computer (not TimeMachine). If you don't have a external drive, get one and connect to the USB/Firewire port and simply drag and drop copy your User folder to the external drive, it will copy all your files. That's all you need to do at this time, disconnect all drives now to prevent mistakes.
#2 Try Restoring from a TimeMachine or option bootable clone
If you have TimeMachine drive, or a hold the option key bootable clone use that to erase and restore from.
Note: A TM restore can take a awfully long time, a clone restore takes under 2 hours in most cases.
#3 Reinstall OS X 10.6 from disk
If no TM or bootable clone then:
Get out your 10.6 install disk and make sure it's clean and polished (very soft cloth and a bit of rubbing alcohol, no scratches) If your disk is borked, you'll have to order a new one from Apple with your serial number.
Hold c boot off the 10.6 disk (wired keyboard, internal optical drive), use Disk Utility to >Repair Disk and Permissions (do not format or erase!!), Quit DU and simply re-install 10.6.
Note: If Disk Repair gives a error that is not repaired, then you have to consider erasing the drive (with Zeros) and try reinstalling 10.6 fresh or replacing the drive.
Note: Simply reinstalling 10.6 version from disk (without erasing the drive) only replaces 10.6.8 with 10.6.x and bundled Apple programs, won't touch your files (backup anyway) or most programs, unless they installed a kext file into OS X itself. (only a few on average do this)
#4 Update to 10.6.8 without Security Update 2012-001
Reboot and log in, update to 10.6.8 via Software Update, but EXCLUDE THE Security Update 2012-001 by checkinig the details and unchecking the blue check box.
#5 Reinstall any non-working third party programs
When you reboot, make sure to reinstall any programs that require kext files installed into OS X, you'll know, they won't work when you launch them or hang for some reason.
If you get gray screen at any time when booting (possible it might occur when you reinstall old programs), hold the shift key down while booting (Safe Mode, disables kext files) and update your installed third party software so it's compatible with 10.6.8.
Further Reading below:
#6 Learn how to have a OS X drive restore ability using TimeMachine or cloning software
Learn how to clone here
http://www.bombich.com/get_ready_for_lion.html
TM help here
http://pondini.org/OSX/Home.html
#7 Make copies of your original Snow Leopard
Learn how to make copies of your 10.6 disks here
http://www.walterjessen.com/make-a-bootable-backup-snow-leopard-install-disc/
Learn how to make a bootable SL USB
http://www.maciverse.com/install-os-x-snow-leopard-from-usb-flash-drive.html
#8 Deciding on upgrading to Lion?
Learn which programs ARE NOT compatible with Lion
http://roaringapps.com/apps:table
#9 Unverified hacks
Note: You may see a "hack" for this issue floating around, it has had mixed results as people's software is different.
You may want to try it, but it's at your own risk. It has worked fast for some and not at all for others, hopefully over time it will work for all.
The above methods I outline are Apple approved restore methods + based upon experience here and not a quick fix, but are sure to work as Apple recommends such steps themselves.
https://support.apple.com/kb/TS2570
If at any time you feel this is beyond your capability, please seek local professional assistance before you lose your data.
If you don't have any backup, please maintain at least a TM drive, just hook up a new blank external drive and TM will ask you to make a backup, takes some time so let it work.
If your a bit more skilled, a option bootable clone is much superior than TM drive.
Good luck
<Edited by Host>

Can't open Office Mac 2008 programs after install

I just upgraded my MacBook Pro to SL and now I cannot open any of my OfficeMac 2008 programs (i.e. Office or Entourage) - it just shows the title window for the program and goes to 'not responding' mode. Anyone know how to fix this?

Thanks - I deleted all my user fonts and got rid of some problem ones and everything is working now.

Can't launch Photoshop items from the desktop

After recently upgrading to Tiger, I can't open an item in Photoshop after double-clicking or dragging onto the Photoshop icon in the dock. I have to go into Photoshop first to open it. What a pain!
I'm sure this is an easy fix, but obviously I don't know it....
H-E-L-P M-E.......
G4 desktop Mac OS X (10.4.8)

First off, sounds to me the Photoshop icon in the dock was made from an alias, and not the actual application. If the alias lost its way to the original file at anytime, that can break the connection on the Dock. Remove Photoshop from the Dock while it is closed and reopen the application directly, and click and hold the Photoshop icon in the Dock, and select the menu item in the Dock for Keep in Dock. That at least should fix it so dragging an item to Photoshop will launch it if Photoshop recognizes the file format.
Note, if your open/save dialog box is open in Photoshop, it won't allow you to open documents from the Finder. Only when a file is already open, or just the application is open with no user clickable dismissable dialogs are open, will files launch from the Finder.
If none of these applies, you may need to change the Open/With settings by control-mouse clicking the said document and select Open With... Navigate to the Photoshop application itself in the file browser that comes up, and check off the checkbox "Always Open With".

Can't open email items from search after installing Lync 2013 client

Similar Messages

Maybe you are looking for