Can't open EPS from PhotoShop CS4 in PS CS6 (or much of anything else)

I have some EPS files that I just can't open - I'm trying to get the creator to send them in another format but they're not responding to any of my emails so I need to try and get the data out of them.
The start of the header looks like so:
%!PS-Adobe-3.0 EPSF-3.0
%%Creator: Adobe Photoshop Version 12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch]
So that looks to me like CS4? CS6 is v14 so I'm guessing it's CS4.
They won't open in Photoshop, Illustrator, Inkscape or Irfanview.
The specific message in all of these is either unknown error or parsing error.
They will open in Acrobat Pro, but the resultant PDF is 100 times smaller than the original EPS (with no image compression etc.), around 1MB vs around 100MB, and all the raster graphics are flattened into a single layer, and the text is all outlines - I can't do any work with it.
Any ideas at all? Or shall I just keep trying to get hold of the creator? Or is there more information that I can provide to help figure this out?

OK - just to answer my own question. Aside from my difficulty opening them - the data I wanted was never there anyway. I now have the original PSD files and if you export them to an EPS from PS, the behavior I was seeing in Acrobat is correct - the raster layers do get flattened, and the text converted to outlines. So those files would never have been of use to me even if I could open them with something other than Acrobat.

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Also why has this just started to show up? My wife has work successfully under the same conditions, files moved and printed on different printers, with no problems in the past.
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I know this is a long post but I have been working on this problem and have heard all of the pat and frankly useless answers and workarounds. Can we find a solution and fix the problem?

Just a few examples, since you ask:
Dr Craig wrote:
…The first suggestion is absurd to the point of making me wonder what process is used to construct the kbs…
…Other solutions are not acceptable…
…The final solution offered is that CS5 has solved all of this. Hum? interesting. No comment except new program, new problems so not a real solution for us…
…In every case the problem is never solved by Adobe or anyone else and users find some "workaround"…
"...a nasty, nasty solution"…
…Adobe does seem supportive but not that interested (CS4 right)… b
…I have been working on this problem and have heard all of the pat and frankly useless answers and workarounds…
That attitude, Dr. Craig. Plus the verbosity you unconscionably inflicted on your fellow forum users.
Cheers.
Wo Tai Lao Le
我太老了       (Not posting as a scientist here
                           but as a Photoshop user
                           so I'll forego listing any unrelated academic titles.)

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Tech support put me on hold for about 30 minutes to 'look up my serial number'. When he came back he started saying he did find my serial nu..... and he hung up. I had already given him my callback number. Yet he never called me back when we were 'disconnected'. There is no excuse for him not calling me back. I have no reason to believe this was anything other than intentional avoidance of the problem. Before he started looking up my serial number, he told me that Photoshop didn't support working with files on a network drive (???). He also told me that even if it was found to be an actual defect in the product, I still owed the $39. The $39 was "not for finding the defect... it was for the technician's time.... (???) Where do they find these people to answer the phones?
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2) Why I can print the PSD from any computer with PS installed as long as I don't do a save after printing from one, but as soon as I do a save after print, the file is basically locked permanently to that one machine forever?
Right... and they want a minimum of $39 to tell me a) this is a user problem, b) Photoshop doesn't support files on a shared network drive; c) "...NO.... we don't save printer information in the file, and d) get hung up on with no callback.
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Apr 7 16:04:03 mugge [0x0-0x28028].com.adobe.Photoshop[305]: *** error: can't allocate region
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Apr 7 16:04:03 mugge [0x0-0x28028].com.adobe.Photoshop[305]: Adobe Photoshop CS4(305,0x6a73720) malloc: *** mmap(size=132911104) failed (error code=12)
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Apr 7 16:04:03 mugge [0x0-0x28028].com.adobe.Photoshop[305]: *** set a breakpoint in malloc_error_break to debug
Apr 7 16:04:03 mugge [0x0-0x28028].com.adobe.Photoshop[305]: Adobe Photoshop CS4(305,0x6a73720) malloc: *** mmap(size=132911104) failed (error code=12)
Apr 7 16:04:03 mugge [0x0-0x28028].com.adobe.Photoshop[305]: *** error: can't allocate region
Apr 7 16:04:03 mugge [0x0-0x28028].com.adobe.Photoshop[305]: *** set a breakpoint in malloc_error_break to debug
Apr 7 16:04:03 mugge [0x0-0x28028].com.adobe.Photoshop[305]: Adobe Photoshop CS4(305,0x6a73720) malloc: *** mmap(size=132911104) failed (error code=12)
Apr 7 16:04:03 mugge [0x0-0x28028].com.adobe.Photoshop[305]: *** error: can't allocate region
Apr 7 16:04:03 mugge [0x0-0x28028].com.adobe.Photoshop[305]: *** set a breakpoint in malloc_error_break to debug
Apr 7 16:04:03 mugge [0x0-0x28028].com.adobe.Photoshop[305]: Adobe Photoshop CS4(305,0x6a73720) malloc: *** mmap(size=132911104) failed (error code=12)
Apr 7 16:04:03 mugge [0x0-0x28028].com.adobe.Photoshop[305]: *** error: can't allocate region
Apr 7 16:04:03 mugge [0x0-0x28028].com.adobe.Photoshop[305]: *** set a breakpoint in malloc_error_break to debug
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Apr 7 16:04:03 mugge [0x0-0x28028].com.adobe.Photoshop[305]: *** error: can't allocate region
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Please anybody ?? i cant figure out what this means.
Thx for help.
Erik S

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Apr 29 14:45:02 mugge [0x0-0x32032].com.adobe.Photoshop[651]: *** error: can't allocate region
Apr 29 14:45:02 mugge [0x0-0x32032].com.adobe.Photoshop[651]: *** set a breakpoint in malloc_error_break to debug
Apr 29 14:45:02 mugge [0x0-0x32032].com.adobe.Photoshop[651]: Adobe Photoshop CS4(651,0x6a73720) malloc: *** mmap(size=132911104) failed (error code=12)
Apr 29 14:45:02 mugge [0x0-0x32032].com.adobe.Photoshop[651]: *** error: can't allocate region
Apr 29 14:45:02 mugge [0x0-0x32032].com.adobe.Photoshop[651]: *** set a breakpoint in malloc_error_break to debug
and this from Bridge ???
Apr 29 16:35:45 mugge Adobe Bridge CS4[650]: Adobe Bridge CS4(650,0xb0e8f000) malloc: *** error for object 0x29777980: double free\n*** set a breakpoint in malloc_error_break to debug
Apr 29 16:35:45 mugge Adobe Bridge CS4[650]: Adobe Bridge CS4(650,0xb0e8f000) malloc: *** error for object 0xcb73827b: Non-aligned pointer being freed\n*** set a breakpoint in malloc_error_break to debug
Apr 29 16:35:45 mugge Adobe Bridge CS4[650]: Adobe Bridge CS4(650,0xb0e8f000) malloc: *** error for object 0x29777980: Non-aligned pointer being freed (2)\n*** set a breakpoint in malloc_error_break to debug
Apr 29 16:35:45 mugge [0x0-0x31031].com.adobe.bridge3[650]: Adobe Bridge CS4(650,0xb0e8f000) malloc: *** error for object 0x29777980: double free
Apr 29 16:35:45 mugge [0x0-0x31031].com.adobe.bridge3[650]: *** set a breakpoint in malloc_error_break to debug
Apr 29 16:35:45 mugge [0x0-0x31031].com.adobe.bridge3[650]: Adobe Bridge CS4(650,0xb0e8f000) malloc: *** error for object 0xcb73827b: Non-aligned pointer being freed
Apr 29 16:35:45 mugge [0x0-0x31031].com.adobe.bridge3[650]: *** set a breakpoint in malloc_error_break to debug
Apr 29 16:35:45 mugge [0x0-0x31031].com.adobe.bridge3[650]: Adobe Bridge CS4(650,0xb0e8f000) malloc: *** error for object 0x29777980: Non-aligned pointer being freed (2)
Apr 29 16:35:45 mugge [0x0-0x31031].com.adobe.bridge3[650]: *** set a breakpoint in malloc_error_break to debug
Chris. also read my post just before this one plase. thx

Can't open EPS from PhotoShop CS4 in PS CS6 (or much of anything else)

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