Can't open fillable pdf.

Some years ago, the company that produced business forms for me also made me a fillable pdf proposal form, which I fill out, print and send to client. Never was able to save info, but that was not an issue, it just looked neater and professional.
I'm transferring to new computer and this form gives me a me a "Cannot open embedded font" message and I can view only the basic layout, no text. After googling a bit, I tried several things to no avail. I've tried zipping the file, emailing to myself and a variety of ways to transfer to new computer...all give same result.
The folks that made it shrugged, but so far nothing helpful.
Anyone have a similar problem they've solved?

Do they still have the original files?
If so have them create a new PDF and fully embed all fonts.

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