Can't open folders in usb flash drive

hello, i'm a new chromebook user, serial #XXXXXXXXX . i have a serious problem using an external usb flash drive. the files i have there are all in folders, and when i connect the drive the computer simply refuses to open them! i click and double click and nothing, and without accessing the folders i obviously can't open my files.
help please!
[Moderator edit to remove serial number.]

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