Can't Open FTP Site in File Explorer

After installing Google Chrome, the option in Internet Explorer to Open FTP Site in File Explorer is not working. Click the drop down arrow on the Page button and select the option "Open FTP Site in File Explorer" and no explorer dialog box appears;
nothing appears. Internet Explorer 11 is the default web browser and the Operating
System is Windows 7 Pro.
Steps taken to resolve:
1. Verified FTP folder view and Use Passive FTP is enabled in Internet Explorer. Tools > Internet Options> Advanced > Browser
2. Opened the website in Compatibility View.
3. Reset the Internet Explorer settings in Tools > Internet Options > Advanced
4. Temporarily disabled the firewall

Hi James,
You may follow the article below to create an FTP shortcut:
Work with files on an FTP site
Or you may take a try with the solutions mentioned in the following thread:
This FTP site cannot be viewed in Windows Explorer.
Please note: Please backup your registry settings before you make any changes.
Reference: How to back up and restore the registry in Windows
Best regards
Michael Shao
TechNet Community Support

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