Can't open Gmail in Firefox but Internet Explorer can!

Though my browser deletes everything before it exits out I didn't take any chance and ran CCleaner and in-spite of this I can't open Gmail. Mozilla says Untrusted Connection! Gmail opens fine on Internet Explorer. There are some other websites as well that do not open here. All this started after the last automatic update. Can you guys find a solution for me?

Hello,
Thank you for using the Troubleshooter extension. It seems you use Kasperskey - first see if this post helps you fix the problem:
* https://support.mozilla.org/en-US/questions/1026631#answer-650916
You can also check the article [["This Connection is Untrusted" error message appears - What to do]] as it provides common troubleshooting steps.
Let us know if that solves your problem!

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Can't open GMail in Firefox but can in I.E. - any suggestions?

HP Laptop running XP SP3 with FF4 default browser.
ZoneAlarm firewall, but problem still occurs when this turned off.
Gmail will not accept my username and/or password in FF but immediate access when switching to IE8.

'''Problems logging in to GMail''', try
* double-click on user id, to bring up choices, password should then fill in automatically.
* if no place to fill in password, use the link to say another user-id then try again
* Try logging in from a Google search, if successful click on GMail at top, if link is not available you probably have been into GMail yet with current profile.
* Try logging in as a different user, and fill in the same user-id as you wanted in the first place.
If those fail, try removing specific cookies for Google or Google mail
# Tools > Options > Privacy
# Show Cookies
# filter on: mail.google
# delete individual cookies for gmail, use the down-arrow and "Del" keys
If that fails try removing all Google cookies
# as above, but filter on: google
# use Ctrl+A to select all
# review list, modify selection with Ctrl key, then use "Del" key
<hr>
I find I have a lot less trouble bringing up GMail with a '''[http://dmcritchie.mvps.org/firefox/kws.htm keyword shortcut]'''
* '''gmail:''' Gmail - Inbox (white) BASIC HTML<br>[http://javascript:void(window.open(location.href="https://mail.google.com/mail/?ui=html&zy=s")) javascript:void(window.open(location.href="https://mail.google.com/mail/?ui=html&zy=s"))]
* https://mail.google.com/mail/?shva=1#inbox
* https://mail.google.com/mail/?labs=0&shva=1#inbox
'''Some GMail tips '''
* '''gmail:search''' http://www.downloadsquad.com/2008/03/06/url-trick-in-gmail/
* '''gmail:basic''' http://lifehacker.com/5354314/how-to-access-gmail-when-its-down
* '''gmail:tips''' http://www.g04.com/misc/GmailTipsComplete.html
* '''gmail:url''' http://www.mydigitallife.info/2007/01/06/gmail-access-methods-and-login-link-urls/
<hr>
''Resolution was removal of a Google cookie. (Thanks for specific feedback along with solved indication)''

Try to open mozilla firefox but internet explorer opens instead.

Everytime I try to open mozilla firefox, my Internet Explorer opens instead. I uninstalled firefox and downloaded it again, but it doesn't work. What can I do to fix my problem?

Possibly you are trying to open Firefox indirectly by selecting some link or HTML item, rather than using Firefox's start icon, or program shortcut.
By default on Windows IE is the chosen browser for many actions and you will need to change that if you wish Firefox to be the browser of default choice.
* See [[Make Firefox your default browser]]
* Use '''MenuButton {Three Bar Icon) -> Options {Cog Icon) -> [Make Firefox My Default Browser]'''

Firefox v22 can't open any emails in Outlook, Internet Explorer works, problem started july 19, 2013

Firefox v22 since July 19 cannot open emails or look in folders in MS outlook. Internet Explorer works ok. I reinstalled v22 of firefox but no change

Hello,
'''Try Firefox Safe Mode''' to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
''(If you're not using it, switch to the Default theme.)''
* You can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
''Once you get the pop-up, just select "'Start in Safe Mode"''
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshooting extensions and themes]] article for that.
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''
Thank you.

Firefox keeps saying can't connect to server for every site but internet explorer can

I was using firefox before and it worked fine. But then yesterday firefox updated itself and since then it wouldn't work. its not the firwall, not a proxey problem, I had uninstalled it and reinstalled it but that didn't work either. Internet explorer still works and so does the wireless for the laptop but just for my desktop firefox doesn't work. Now everytime I open firefox or try any other site it says "can't connect to the server at ..." what do I do.

Did you check your security software (firewall)?
A possible cause is security software (firewall) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process.
See:
* [[Server not found]]
* [[Firewalls]]

Says it cannot find a page...but internet explorer can!!!

when I try to login to a website it get the message:
We’re sorry, we can’t find the
_________.com page that
matches your request.
You might have typed in the address incorrectly, or the page may no longer exist. Please make sure that the address and spelling of the page name are correct or
go to the __________ .com home page.
I was on the home page trying to login

Have you tried checking your antivirus settings for access to the internet, more details are in the [[Firefox can't load websites but other browsers can]] article.

Word Web App can't open a document (corruption) but Word Desktop can

Hi,
My team and I are currently working on integrating a custom WOPI-Host and everything is going pretty good. While testing out different documents that will be used in the system to see the supported features and the reaction of Word Web App we found
a document that is problematic.
First things first, we took a document that was in Word 97-2003 version (.doc) and converted it in Word Documents (.docx). We had to actually use the Word Desktop Convert functionality because using "Save As" wouldn't work. We found
out that the document had Custom XML Data which was the reason that the "Save As" didn't work. So we did 2 version of the document in docx version. One that kept the Custom XML Data and one that didn't have it.
Now when we try to open the documents in the Word Web App, both trigger the same error: "Sorry, Word Web App can't edit this document because it appears to be corrupt.". What I don't really understand is that I can open them in the Desktop
version of Word without any problems. Also, if it was simply the Custom XML Data that would prevent Word Web App to open the document, how come the version of the document without these Custom XML Data is still considered corrupted by the Word Web App.
If needed, I can send the documents in question (probably by email since I don't see an option to attach them to this question).
Thanks,
Patrick Racicot

Hi,
I understand you can't open the Word documents from Word Web App, but may I know how you converted them? What is that "Word Desktop Convert functionality"? Would you please detail the steps of the conversation?
When you try the "Save As" method, any prompt or error? Can you keep saving just ignoring the error?
Before the conversation, I suggest you try removing the hyperlinks in the original .doc document, then convert the document to .docx format, check if then it can be opened from the Word Web App.
Feel free to post back to provide more information.
Thanks,
Melon Chen
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
here

Cannot access my Optus account, but Internet explorer can

Hi, Using firefox I cannot access my Optus "My Account", to look at the details of my bills and amend/add to my profile. As soon as I am taken to the page where I should fill in my username & password I get a popup saying "Session already expired", before I have done anything. Don't have this trouble if I use Internet Explorer.
I can access all other Optus fields in Firefox. i.e. Home Page, My Usage, Mobile, Web Mail, Yes Tickets.
Any answers?
Thanks, Barry

Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
*Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
*Tools > Options > Privacy > Cookies: "Show Cookies"
*http://kb.mozillazine.org/Cookies

Adobe Acrobat form can be opened in Adobe Reader but no one can fill it out. Why not?

So I created a form for my job that my co-workers and clients need to be able to fill out. It was created in Acrobat and while others can open it in their Adobe Reader they are unable to edit any of the fields/fill the form out. Any ideas what might be causing this or what I might do to fix this?
Thank you,
Sara

Hi There,
So I found out where I'm running into the problem. The document works fine as long as I don't have a submit button included (something that is added via Acrobat) - if the submit button is removed and I save it - the document can be opened and edited in Reader. However, if it has the submit button, nothing works. Do you have any idea what would cause this disconnect between acrobat and reader? It makes no sense to have "add button" as a feature if it doesn't work outside of acrobat.
Thanks,
Sara

I can't open Gmail in Firefox. Used to work but now nothing.

It seems I am getting the same as others. Google works fine. Gmail works in Google but not in Firefox. Was OK but now get the error message; "Firefox has detected that the server is redirecting the request for this address in a way that will never complete."
Have tried all the suggestions but naught. Have the latest Firefox.
Help!!!!

Hello,
Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache.
Note: ''This will temporarily log you out of all sites you're logged in to.''
To clear cache and cookies do the following:
#Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
#Under "Time range to clear", select "Everything".
#Now, click the arrow next to Details to toggle the Details list active.
#From the details list, check ''Cache'' and ''Cookies'' and uncheck everything else.
#Now click the ''Clear now'' button.
Further information can be found in the [[Clear your cache, history and other personal information in Firefox]] article.
Did this fix your problems? Please report back to us!
Thank you.

Firefox won't open my Google calendar but Internet Explorer will. How can I fix this?

This is the screen I get from Firefox - I have tried after saving, changing and deleting cookies:
The page isn't redirecting properly
Firefox has detected that the server is redirecting the request for this address in a way that will never complete.
This problem can sometimes be caused by disabling or refusing to accept
cookies.

This is the screen I get from Firefox - I have tried after saving, changing and deleting cookies:
The page isn't redirecting properly
Firefox has detected that the server is redirecting the request for this address in a way that will never complete.
This problem can sometimes be caused by disabling or refusing to accept
cookies.

Firefox is unable to connect to the internet but Internet Explorer can.

My Firefox is not loading any websites. When I open Firefox, the home screen comes up (google), but if i try to navigate to any other website it says that it cannot connect. I then tried inernet explorer and it works perfectly. I tried all the options on the Firefox Help page (checking the firewall, proxy..) but it still doesnt work.

From another computer, go to http://www.mozilla.com/firefox/, click "Free download" button, click "Save File" button, select your flash drive in "Save as" window. "Firefox Setup 3.6.13.exe" file will be saved in your flash drive.
You just need to insert it in your new computer and double-click on "Firefox Setup 3.6.13.exe" from Windows Explorer and follow instructions.

Can't open an iPhoto library, but my wife can from her account

Just reinstalled my system in the last month, but now all of a sudden, I am unable to open our shared iPhoto Library which is stored on a second drive that has no permissions set. But I have no problem accessing the library from my wife's account. Any suggestions? Can I delete a file in my ~/Library/Preferences folder to correct the situation?
Thanks.

Jeff:
When you try to open it what happens? Do you get any message? Try deleting your iPhoto Preference file, com.apple.iPhoto.plist. Then launch iPhoto with the Option key down. You'll be greeted with the first time user window and then with the option to create a new library or find one. Choose find and select the one on the external. That should reset your links.
If it still doesn't open, manually check the ownership and permissions setting on the library folder to make sure it's set for all to access. Reset it to Read & Write for all entities and click on the Apply to enclosed... button.

Cannot open gmail with firefox. with anothers it goes

I don't know what is the problem when I want to open GMAIL with Firefox. With Explorer or Google Chrome it's OK. I get a mesage that "cookies" or something else is wrong.
here the error in hebrew:
הדף מבצע העברה לא תקינה
Firefox זיהה שהשרת מכוון מחדש את הבקשה עבור כתובת זו בצורה שלא תושלם לעולם.
Please help me
Cordially,
Moshe
בעיה זו נגרמת לעיתים מסירוב לקבל עוגיות או ניטרולן.

This can be caused by corrupted cookies.
*https://support.mozilla.org/kb/fix-login-issues-on-websites-requrie-passwords
*http://kb.mozillazine.org/Cookies
Clear the cache and the cookies from sites that cause problems.
"Remove Cookies" from sites causing problems:
*Tools > Options > Privacy > Cookies: "Show Cookies"
"Clear the Cache":
*Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

Firefox and internet explorer doesnt work with mac os 10.4.7

i can't seem to get firefox and Internet explorer to work on my g4 da mac with os 10.4.7. any suggestions...

Did they ever work for you?
Did you recently install some new software or make a hardware change to your machine?
The first rule of thumb with misbehaving applications is to erase the Application's preferences and then try it again, but that might be somewhat dangerous considering that you could accidentally erase all of your bookmarks/favorites in the process.
I'm running Mac OS 10.4.7 and I can get FireFox 1.07, 1.5, and 2.0, plus IE 5.2.3 to run, in addition to other browsers like Safari 2, OmniWeb 5.5, Netscape 7.2, and Opera 8.5 and 9.

Can't open Gmail in Firefox but Internet Explorer can!

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