Can't open .idml file in cs5

My client created .idml file in CS5.5. I cannot open it in CS5 or CS4. I open the application, click open, select the document and NOTHING happens... no error message, no document, nothing. Help?
Here's the file if someone wants to give it a go: http://pdgrafiks.com/fileCopy.idml.zip
It's a small file.

I'm having the same issue, however my file size is 2.5 MB, so it shouldn't be empty. File was 5.5, had them save as .idml file, and when I try to open I get the following message:
Cannot open "filename here" Please upgrade your plug-ins to their latest versions or upgrade to the latest version of InDesign.
Everything seems to be up-to-date, is there something I'm missing to be able to open this file?

Similar Messages

  • Can't open old files in CS5 since upgrading to OS X 10.9 Mavericks

    Since I upgraded to OS X, I can open all my CS5 programs and create new files. However, I can't open files I created (even a week ago on CS5) since I upgraded to Mavricks. I googled it and I tried updating my Adobe drive and I updated Java, but I still can't open any file I created before downloading mavericks. In Indesign, I get an error message "Adobe InDesign may not support the file format, a plug-in that supports the file format may be missing or the file may be opened by another application" and In Illustrator I just get the spinning wheel of death...
    Any ideas or suggestions?
    Thanks!

    Talk to Apple support about updating your permissions - that may be it.

  • Having problems opening IDML file in CS5

    Hi Everyone,
    Can someone offer some assistance?
    My colleague is on CS5.5 and i'm on CS5. She created an IDML file of a document we're working on and i've tried to open it. However when opening it, it freezes at the same point everytime.(when importing links) The only way i can get out of InDesign is through Task Manager. Any help would be appreciated.
    Chris.

    First thing you need to do is empty the InDesign Recovery folder in case your forced program termination has left you with corrupt data that ID is trying to recover each time it starts up. By default the Recovery folder is in the same directory as your InDesign SavedData file, but the location is changeable in the application preferences. If you haven't deliberatley moved it, you'll find the location information to find it in the post about resetting prefs here: Replace Your Preferences
    Now on to whether the file will open. It sounds like ID is looking for links in a location that is inaccessible. Open ID without attempting to open a file and Edit > Preferences...  Go to the File Handling tab and uncheck the boxes to check and relink when opening a file, then try to open the .idml. I would wait up to 15 or 20 minutes before presuming the file is damaged -- I've seen strange things where users have done stuff like embedded hundreds of images, and it ust takes a long time to parse the file sometimes.
    If it still won't open, it's most likely damaged. Ask your colleague to send it to you again, but to zip it first for protection in transit.

  • Can't open CR2 files in CS5, updates fail

    I have some CR2 files I need to edit.  I have CS5.  When I try opening the files I get the following message "Could not complete your request because the file appears to be from a camera model which is not supported by the installed version of Camera Raw.  Please visit the Camera Raw help documentation for additional information." 
    After looking online for some time, I read that updating my adobe applications should allow me to open these CR2 files.
    I go to the adobe application manager and it lists I need updates for bridge cs5, photoshop cs5, and photoshop camera raw.  I click the update button, watch the progress bar go from 0-100% in about a minute as if everything is just peachy, and the this pops up-
    "the following updates were unable to install.  If you wish to install these updates, please fix the problems below and retry:
    Adobe bridge cs5 4.0.5 update, there was an error downloading this update.  Please quit and try again later.
    Photoshop Camera Raw 6.7 Update
    There was an error downloading this update.  Please quit and try again later."
    I've "tried again later" several times over the last month, and get the same thing each time.
    When I click the "contact customer support" link it takes me to a page that says-
    Error "This serial number is not for a qualifying product..." when installing an upgrade or upsell
    All I want to do is edit these files.  I am happy with CS5, and not interested in paying a monthly fee to upgrade, just so I can open these files.  Help Please?!

    I had this issue today trying to reinstall CS5 on a new laptop.   After many hours and trying to get chat support, i read a forum post that suggested installing each update manually from the adobe website.  I tried and it was successful for me........
    Product updates
    good luck!

  • Can't open raw files in cs5.  When I try to download updates I keep getting download errors ?  I have a canon 5D mark 111 ?

    I am currently running CS5, on windows.  I can't open any raw format files in photoshop (I took some photos with a canon 5D mark 111).  I went to updates tab to try to update cs5, but I keep getting download errors and am unable to update.  Any ideas on how to fix this ?  Trying to edit some wedding photo's I took.

    If this is a Photoshop question please post in the Photoshop forum.

  • Can't open CR2 files in CS5

    What do I need to download to pen Canon CR2 files in CS5?

    without know what camera you're using, I would say that you need to download the Adobe DNG converter 8.8 is the current one. That will create dng files that can be opened in CS5.

  • Can not open raw files in CS5

    Hi
    I cannot open my raw files in CS5. I have a canon 40d and I am on a computer that runs Windows XP. I have no problems with my CS3 wich also runs on my PC. Can any one help?

    Trying to use DNG is the wrong approach.  Photoshop Camera Raw should be able to open your 40D raw files directly.  Having to go through two conversions would be a huge monkey wrench in the works.
    Some questions:
    Do you have anything programmed for your Additional Plug-Ins Folder in Edit - Preferences - Plug-Ins?
    Can you open a Canon .cr2 raw file in Photoshop CS5 by choosing File - Open As..., selecting Camera Raw (...) from the bottom, then choosing your file and pressing [Open]?
    Is there anything special about your camera?  Has the firmware been modified?
    -Noel

  • Can't open jp2 files in CS5

    Hi,
    every time I try opening a .jp2 file, I see only a semi-transparent grey layer. How do I fix this?
    I'm running CS5.5 on 10.6.8 the video card is a 6970M with 2 GB and the system has 16 GB RAM.

    You might be right about the creator application. If i open the same file converted into something readable for photoshop and save it as jpeg 2000 in photoshop, the file can be opened afterwards.
    The "creator application" is the mac's built-in image capture I use to scan documents.

  • Can't open CS3 files in CS5

    Hi guys
    New laptop, newly purchased CS5.  I can't open Illustrator CS3 files - all I get is a message saying "An unknown problem has occured"...
    InDesign CS5 is fine opening InDesign CS3 files though.  I'm running Lion by the way...
    Anyone else got the same problem, and possibly a solution?
    Thanks

    CS3 files open in CS5 so that should not be an issue.
    If you have Acrobat pro, try using the open command on the .ai file, so we know if the pdf compatible part of the file has useful infomration for you, you could then do a save as using high qulaity settings and open, the .pdf in illustrator.
    You may have a corrupt font or image on your system. Disconnect to the images, by putting them all in a folder so the link is temporarily broken. In regards to fonts, turn off any extra fonts, disable font auto activation, and delete any .LST files if you are on a mac.
    On the mac if the filename has a "/"  the file will not open. But don't think hat is your problem as you would nto get the error you mentioned. But check your filename for illegal charcters noentheless.

  • Can't open IDML files on CS6 or 5.5 Please help

    I just purchased and downloaded IDCS6. I have updated all the plugins. I "saved as" IDCS4 or old, a document I was working on. Now I can't open with either version of ID. Please help! How can I get this document to open? I am using Windows, 64-bit OS

    I received the .idml fileyou sent, and it won't open here, either. It looks to me as if it may not be complete. Since you didn't send the .indd file I can't do much more.
    I see though that you managed to get the file to export properly. In spite of it being listed now under the Save As menu, making .idml files is an Export function and it is a background task so even though the dialog closes and you can go back to work immediately, the file may not be ready. There is a samll inidcator icon of scrolling horizontal lines that appears on the right of the Menu bar while background tasks are in progress, and you can open the Background Tasks panel from Window > Utilities for a real progress bar. I suspect you may have simply tried to open the original .idml file before it completed.
    As far as opeing as Untitled, that unfortuantely, is expected behavior, and it is a pain in the neck. You are creating a new file as far as ID is concerned, so it names it Untitled. When you save, you should probably use a new name to avoid overwriting the original .indd file.

  • I can't open idml file exported from CS6 in Indesign 4 or 6.

    I created an InDesign document in CS6 and saved it as an idml file to be able open it on another machine with CS4. Unfortunately I did not save a copy in indd copy in 6. I get a message "Adobe may not support this format, a plug in might be missing." any ideas welcome, otherwise I start over Thanks.

    No luck? Did you get any message?
    "Adobe may not support this format, a plug in might be missing." is normally opening if you try to open an INDD in a previous version. That's why I supposed that it might be an INDD file with the wrong extension.
    If the file is not corrupted you should be able to open any IDML in CS6 but also in CS4.
    If you have saved it with the wrong extension, you could try to replace the wrong extension with a correct one.
    You write also HDML? Are you sure that it is also not a HTML file?

  • Can't Open NEF files in CS5

    I am currently using the Nikon D3200 and I can't update my camera raw plug-in to 7.1 because I am using CS5. On the supported cameras page, (http://helpx.adobe.com/creative-suite/kb/camera-raw-plug-supported-cameras.html) it says that I need 7.1 in order to open my NEF files, I am currently using 6.7.1... What can I do to edit my photos? (Apart from upgrading to another version of Photoshop)

    Download Adobe DNG Converter 8.5 for free. Check system requirements first, you might have to use an older version, like 8.3 if you're on XP or an old OSX.
    Install it and run it. Go into Preferences, look for Compatibility settings and change it to ACR 6.6 and later.
    Point it at a folder of D3200 NEFs and create DNG copies. You can open these copies in ACR 6.7.

  • Can not open idml file from shared server

    No-one is connected to the server and only 1 computer has accessed the server and the file. That same computer has tried to access the file again after crashing and it says that it is being used by someone else - however the file has never been opened by any other computer... please help!

    Yes the file is locked - I've tried to delete it but I get this error message "The operation can’t be completed because the item “~aspirations_update~4ndl82.idlk” is in use."
    Thing is its not being used…? Thanks

  • Can't open raw files in photoshop ?

    Can't open raw files in CS5.   I have a canon 5D mark 111.  Tried the updates tab to update photoshop but keep getting download errors.  Trying to open up some wedding photos I took in raw format.  Any ideas ?

    You need to update Adobe Camera Raw to 6.7  You can direct download and install it here: Adobe - Photoshop : For Windows

  • I can't open raw files (ps5) shot with fuji xe-2. What to do?

    I can't open raw files (ps cs5) shot with a fuji xe-2. What to do?

    Raw support for new cameras is version specific. You will have to upgrade/ sign up for CC or use the free DNG converter.
    Mylenium

Maybe you are looking for