Can't open itunes because of quicktime error message

hi
when i try opening itunes i get a message saying it can't run because it detects an error with quicktime. it says click "help". then i get something saying, "http status-message kb/304424". it also says description requested response not available. does anyone know how i can fix this?
thank you

iTunes depends on a good QuickTime install, because it uses QT codecs for video and audio.
Does QT open OK? If not, uninstall it using Control Panel > ADd/Delete Programs. Then install the standalone version. More detail:
http://support.apple.com/kb/TS1371

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