Can't Open Microsoft Word 2011 on my Mac it crashes

I am hoping someone can help me. I can not open microsoft word 2011 on my mac book air (maverick operating system).
The problem actually did not happen until apple care helped me get rid of some malaware on my mac.
However as I google the problem and it seems to be something happening to a lot of people. I went thorough many forums and tried everything suggested (ie http://answers.microsoft.com/en-us/mac/forum/macoffice2011-macexcel/microsoft-excel-has-encountered-a-problem-and/222d7f46-a092-4d8d-8f9d-e48c8a1a90ec?tab=MoreHelp)
I also restored the fonts and used another account user and it still does not work.
Does anyone have a suggestion. I am about to give up and use pages because I do not know what to do, I am stumped.
Thanks

Hello,
This forum is for general questions and feedback related to Word for Windows, it's better to post your question to the forum for Mac as our MVP suggested:
http://answers.microsoft.com/en-us/mac/forum/macword?tab=Threads
The reason why we recommend posting appropriately is you will get the most
qualifiedpool
of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

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