Can't open .msg files more then once, saved or as an attachment to an email

Question

we use :
microsoft xp & office/outlook 2003
can't open .msg files more then once, saved or as an attachment to an email
If we save an email as a outlook.msg file , we can only open it once, close it,
when trying to open it again it gives an error that it is not possible due to a scurity issue or it is already open.
After closing outlook and starting it again, we can open it once again.
Same when clicking an .msg that is attached to an email, but here we can switch to another email, go back to the one and open it again.
We have installed all updates for both xp and office 2003 also internet explorer 8.0 to test if that would work, normally we have ie7.0.

Answer 1

Hi,
1．  What is the detail error information, please try to reproduce the issue and then post the detail error information here.
2．  Did you save the msg file locally or on a network drive?
3．  Please try to check security on the msg file and also check the drive NTFS permission. 
4．  Copy over the email messages from the affected user machine to a different machine and check if the issue persist.
5．  Test if the issue persist after saving a new email on Mailbox to local drives.
6．  Copy over the affected email messages from local drive to a PST file and check if these emails can be opened fine.
1)    Create a new PST file .
2)    Added to user’s Outlook profiles.
3)    Launch Outlook .
4)    Highlight a folder under this PST.
5)    Drag and drop or copy/paste the emails from local drive to Folder highlighted under the PST files.
Besides, please try to remove all the add-ins like Entrust and then test the issue again.
1.     Remove add-ins
1)    Uncheck all Third-Party Add-ins selected in Outlook , found under Tool\Options\Other\Add-ins managers.
2)    Export the registry hive below for backup.
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook \Addins
  HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\Outlook \Addins
3)    Delete the registry entries under the above path for all Third-Party Add-ins.
4)    Close , Open Outlook and attempt to open email message on local drives.
2.     Temporarily stop all third-party application running following the steps
below.
1)    Run MSCONFIG
2)    Go to Services Tab\Select Hide all Microsoft Services check box.
3)    Click Disable All.
4)    Restart the Machine Test if the issue persist.
5)    To revert back the above setting Run MSCONFIG, Go to General Tab , Select Normal
Startup and restarted the machine.
Regards,
Xiu
1 Translated from dutch as good as i know :
"Can't open : c:\test.msg, it might not exist, do you have the required permission to open the file or is it open in another application. Click
with the right mousebutton on the map click properties to view/check the rights for that map."
2 tried both, the network and locally, i have the rights to save it in the map and open it once, so thats not the problem, iseems that outlook locks the file after it is openen once.
3 security and ntfs permissions are ok, see 2
4 tried it from different pc's networks maps etc.
5 done.
6 in a pst file the msg can be openen ore than once, but thats not the problem, tried and this works, but i need to save an email as an .msg file.
7 addins removed and doen all of that part, didn't help.
We also have tried:
-Installing all updates and ie8
-going back to xp sp2 (fresh install of xp)
Only thing that did work was an msg file attached to an email, we couldn't open that more then once,
but after  checking "Use exchange modus with cache" at the account properties we could open that more than once.
Now we need to be able to open the email's saved as .msg more then 1 time.