Can't open my blackberry messenger

Hi, I can't open my blackberry messenger. If I restart
it, I can open it. But when I want to search contact by
typing the contact's name, then it's suddenly not
working. It won't. It just won't move and when I press
the 'red' button, it goes back to menu. But when I
want to open my blackberry messenger, it cannot. I
really need anyone's help cz this is urgent, please reply asap. Thank you.
Solved!
Go to Solution.

Since you just upgraded it, please try instead removing and then reinstalling BBM fresh and clean. Be sure to first backup (locally) your contacts:
KB20554 How to back up and restore the BlackBerry Messenger contact list
You may also, if you are a member of any groups, want to back those up as well using a selective Desktop Software Backup:
KB12487 How to back up BackBerry smartphone data using BlackBerry Desktop Software for Windows
KB03974 BlackBerry smartphone database list
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Problem solved.
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Solved!
Go to Solution.

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Hello honey20jb,
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Is your device got wet recently ? If yes then have a look at this link and try to follow what ever it says. Got Your BlackBerry Wet
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Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

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Please confirm that your phone is powered ON when you remove your battery; it won't work if your phone is OFF.
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Thanks, that works when I start a new email from mail and send the photo as an attachment. It does not work when I click on a photo in iPhoto and send it?
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