Can't open my borrowed library book on my kobo touch

I have downloaded both adobe digital editions 2.0 and 1.7 and have authorized my device and my computer with my adobe id.  it still won't let me open my borrowed epub book.  it comes up as "oops! This document couldn't be opened...not currently authorized for use with your adobe id.  please sign in with the authorized adobe id and try again.'
not sure what else to do, would really like to read a book with my ereader....

It is quite rare that any Adobe people respond on this forum.
You can try Live Chat, but as ADE is free they are apparantly not usually willing to help except for resetting authorizations (when you have too many devices authorized).
Adobe Live Chat: http://www.adobe.com/support/chat/ivrchat.html,
or as a slight short cut try http://helpx.adobe.com/contact.html?product=digital-editions&topic=using-my-product-or-ser vice
Click on 'I still need help' and then you should see 'Chat with an Agent' at the bottom of the page.
'Ask our experts' will indeed just lead you back to this forum.
Sometimes you will get ‘Sorry! All agents are busy— please check back soon.’
Don’t refresh the page, just hang on and it should eventually go to ‘Chat Now, and agent is available’.

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    Path:                  /Applications/Adobe Digital Editions 4.0.app/Contents/MacOS/Adobe Digital Editions
    Identifier:            com.adobe.adobedigitaleditions.app
    Version:               4.0.3 (1)
    Code Type:             X86-64 (Native)
    Parent Process:        ??? [1]
    Responsible:           Adobe Digital Editions [6957]
    User ID:               501
    Date/Time:             2015-02-17 15:16:43.525 -0500
    OS Version:            Mac OS X 10.10.2 (14C109)
    Report Version:        11
    Anonymous UUID:        836916F8-B9A4-255A-DC5A-8B1ADA96C7AE
    Sleep/Wake UUID:       CC7D9063-58E5-44B2-A4BD-0B2EA2A923AE
    Time Awake Since Boot: 82000 seconds
    Time Since Wake:       13000 seconds
    Crashed Thread:        0  Dispatch queue: com.apple.main-thread
    Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000000
    VM Regions Near 0:
    -->
        __TEXT                 0000000109df2000-000000010a65e000 [ 8624K] r-x/rwx SM=COW  /Applications/Adobe Digital Editions 4.0.app/Contents/MacOS/Adobe Digital Editions
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
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    1   ePub3.dylib                   0x000000010b0d7ebb ePub3::FilterChainSyncStream::FilterChainSyncStream(std::__1::unique_ptr<ePub3::ByteStrea m, std::__1::default_delete<ePub3::ByteStream> >&&, std::__1::vector<std::__1::shared_ptr<ePub3::ContentFilter>, std::__1::allocator<std::__1::shared_ptr<ePub3::ContentFilter> > >&, std::__1::shared_ptr<ePub3::ManifestItem const>) + 339
    2   ePub3.dylib                   0x000000010b0da2fb std::__1::shared_ptr<ePub3::FilterChainSyncStream> std::__1::shared_ptr<ePub3::FilterChainSyncStream>::make_shared<std::__1::unique_ptr<ePub 3::ByteStream, std::__1::default_delete<ePub3::ByteStream> >, std::__1::vector<std::__1::shared_ptr<ePub3::ContentFilter>, std::__1::allocator<std::__1::shared_ptr<ePub3::ContentFilter> > >&, std::__1::shared_ptr<ePub3::ManifestItem const>&>(std::__1::unique_ptr<ePub3::ByteStream, std::__1::default_delete<ePub3::ByteStream> >&&, std::__1::vector<std::__1::shared_ptr<ePub3::ContentFilter>, std::__1::allocator<std::__1::shared_ptr<ePub3::ContentFilter> > >&&&, std::__1::shared_ptr<ePub3::ManifestItem const>&&&) + 125
    3   ePub3.dylib                   0x000000010b0d8ffd ePub3::FilterChain::GetSyncFilteredOutputStreamForManifestItem(std::__1::shared_ptr<ePub3 ::ManifestItem const>) const + 437
    4   ePub3.dylib                   0x000000010b08e64a ePub3::Package::SyncContentStreamForItem(std::__1::shared_ptr<ePub3::ManifestItem const>) const + 270
    5   ePub3.dylib                   0x000000010b09ef9a ePub3::ManifestItem::ReferencedDocument() const + 176
    6   ePub3.dylib                   0x000000010b0812b0 ePub3::PackageBase::NavTablesFromManifestItem(std::__1::shared_ptr<ePub3::PackageBase>, std::__1::shared_ptr<ePub3::ManifestItem>) + 118
    7   ePub3.dylib                   0x000000010b0893c7 ePub3::Package::Unpack() + 26647
    8   com.adobe.adobedigitaleditions.app 0x000000010a125362 BookContainer::OpenFile(ePub3::string const&) + 2222
    9   com.adobe.adobedigitaleditions.app 0x000000010a125c2f BookContainer::OpenContainerForDRMModule(ePub3::string const&) + 43
    10  com.adobe.adobedigitaleditions.app 0x000000010a087029 DRMModule::ProcessFile(ePub3::string const&, ePub3::launch) + 1007
    11  ePub3.dylib                   0x000000010b063efb ePub3::ContentModuleManager::LoadContentAtPath(ePub3::string const&, ePub3::launch) + 793
    12  ePub3.dylib                   0x000000010b07bf7c ePub3::Container::OpenContainer(ePub3::string const&) + 68
    13  com.adobe.adobedigitaleditions.app 0x0000000109f6917f dpdoc::Document::getPackageProps(char const*) + 311
    14  com.adobe.adobedigitaleditions.app 0x0000000109ea38b2 _reader_create(char const*, RECORD_TYPE, void**, char*, unsigned int*, signed char) + 220
    15  com.adobe.adobedigitaleditions.app 0x0000000109dfe554 +[Reader createReaderHandle:type:readerHandle:errorString:] + 104
    16  com.adobe.adobedigitaleditions.app 0x0000000109e0e012 -[MainWindowController openBookInReadingView:errorString:] + 184
    17  com.adobe.adobedigitaleditions.app 0x0000000109e0e379 -[MainWindowController onReadInMainWindow:] + 264
    18  com.apple.CoreFoundation       0x00007fff96148cdc __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12
    19  com.apple.CoreFoundation       0x00007fff9603a244 _CFXNotificationPost + 3140
    20  com.apple.Foundation           0x00007fff94d4cc31 -[NSNotificationCenter postNotificationName:object:userInfo:] + 66
    21  com.adobe.adobedigitaleditions.app 0x0000000109e58dd6 -[DECardView cardItemDoubleClick:withEvent:] + 86
    22  com.adobe.adobedigitaleditions.app 0x0000000109e59f74 -[DECardItemView mouseDown:] + 240
    23  com.apple.AppKit               0x00007fff8c803a18 -[NSWindow _reallySendEvent:] + 12721
    24  com.apple.AppKit               0x00007fff8c28a16e -[NSWindow sendEvent:] + 446
    25  com.adobe.adobedigitaleditions.app 0x0000000109e2bc6f -[CustomWindow sendEvent:] + 64
    26  com.apple.AppKit               0x00007fff8c23c451 -[NSApplication sendEvent:] + 4183
    27  com.adobe.adobedigitaleditions.app 0x0000000109e32023 -[CustomApplication sendEvent:] + 52
    28  com.apple.AppKit               0x00007fff8c0c8608 -[NSApplication run] + 711
    29  com.apple.AppKit               0x00007fff8c0b3a14 NSApplicationMain + 1832
    30  com.adobe.adobedigitaleditions.app 0x0000000109df3604 start + 52
    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib         0x00007fff952ff232 kevent64 + 10
    1   libdispatch.dylib             0x00007fff96548a6a _dispatch_mgr_thread + 52
    Thread 2:: com.apple.NSURLConnectionLoader
    0   libsystem_kernel.dylib         0x00007fff952f94de mach_msg_trap + 10
    1   libsystem_kernel.dylib         0x00007fff952f864f mach_msg + 55
    2   com.apple.CoreFoundation       0x00007fff9609cb34 __CFRunLoopServiceMachPort + 212
    3   com.apple.CoreFoundation       0x00007fff9609bffb __CFRunLoopRun + 1371
    4   com.apple.CoreFoundation       0x00007fff9609b858 CFRunLoopRunSpecific + 296
    5   com.apple.CFNetwork           0x00007fff8b1bac80 +[NSURLConnection(Loader) _resourceLoadLoop:] + 434
    6   com.apple.Foundation           0x00007fff94db290a __NSThread__main__ + 1345
    7   libsystem_pthread.dylib       0x00007fff89b18268 _pthread_body + 131
    8   libsystem_pthread.dylib       0x00007fff89b181e5 _pthread_start + 176
    9   libsystem_pthread.dylib       0x00007fff89b1641d thread_start + 13
    Thread 3:
    0   libsystem_kernel.dylib         0x00007fff952f94de mach_msg_trap + 10
    1   libsystem_kernel.dylib         0x00007fff952f864f mach_msg + 55
    2   com.apple.CoreFoundation       0x00007fff9609cb34 __CFRunLoopServiceMachPort + 212
    3   com.apple.CoreFoundation       0x00007fff9609bffb __CFRunLoopRun + 1371
    4   com.apple.CoreFoundation       0x00007fff9609b858 CFRunLoopRunSpecific + 296
    5   com.apple.AppKit               0x00007fff8c23833b _NSEventThread + 137
    6   libsystem_pthread.dylib       0x00007fff89b18268 _pthread_body + 131
    7   libsystem_pthread.dylib       0x00007fff89b181e5 _pthread_start + 176
    8   libsystem_pthread.dylib       0x00007fff89b1641d thread_start + 13
    Thread 4:: com.apple.CFSocket.private
    0   libsystem_kernel.dylib         0x00007fff952fe3fa __select + 10
    1   libsystem_pthread.dylib       0x00007fff89b18268 _pthread_body + 131
    2   libsystem_pthread.dylib       0x00007fff89b181e5 _pthread_start + 176
    3   libsystem_pthread.dylib       0x00007fff89b1641d thread_start + 13
    Thread 5:
    0   libsystem_kernel.dylib         0x00007fff952fe94a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00007fff89b1640d start_wqthread + 13
    Thread 6:
    0   libsystem_kernel.dylib         0x00007fff952fe94a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00007fff89b1640d start_wqthread + 13
    Thread 7:
    0   libsystem_kernel.dylib         0x00007fff952fe94a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00007fff89b1640d start_wqthread + 13
    Thread 8:
    0   libsystem_kernel.dylib         0x00007fff952fe94a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00007fff89b1640d start_wqthread + 13
    Thread 9:
    0   libsystem_kernel.dylib         0x00007fff952fe94a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00007fff89b1640d start_wqthread + 13
    Thread 10:
    0   libsystem_kernel.dylib         0x00007fff952fe94a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00007fff89b1640d start_wqthread + 13
    Thread 11:
    0   libsystem_kernel.dylib         0x00007fff952fe94a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00007fff89b1640d start_wqthread + 13
    Thread 12:
    0   libsystem_kernel.dylib         0x00007fff952fe94a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00007fff89b1640d start_wqthread + 13
    Thread 13:
    Thread 0 crashed with X86 Thread State (64-bit):
      rax: 0x00007fff55e08e18  rbx: 0x00007fff55e08ee0  rcx: 0x000000000001111d  rdx: 0x000000000001111c
      rdi: 0x0000000000000000  rsi: 0x0000000000000008  rbp: 0x00007fff55e08eb0  rsp: 0x00007fff55e08de0
       r8: 0x0000000000000000   r9: 0x0000000000000000  r10: 0x00000000000130c0  r11: 0x0000000000000030
      r12: 0x00006100001df5a8  r13: 0x00006000002334a0  r14: 0x0000000000000490  r15: 0x0000000000000000
      rip: 0x000000010a0883a9  rfl: 0x0000000000010202  cr2: 0x0000000000000000
    Logical CPU:     0
    Error Code:      0x00000004
    Trap Number:     14

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