Can't open my keynote presentation due to icloud drive

Hi,
I have an error when trying to open my presentation that I saved on icloud:
"Sorry icloud drive is not compatible with maverick.. please update to Yosemite"
a week ago it was working perfectly.
- It appears that Yosemite can't be downloaded
- I tried to contact the apple support but the chat doesn't work... and you can't go back to choose another method to call apple care.
- I can't use my office number because apple doesn't handle phone extension.
- When finally reached them they said that I was calling the wrong service: iphone/ipad. So they hangout...
I used an old presentation for my conference. Thank you apple, hopefully I subscribed to apple care.
By the way the last version of keynote save as folder. Which isn't practical for sharing.

Use your backup file you saved on your local hard drive, iCloud is not reliable for storing files.

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