Can't open my mail at all

Only on my second day of owning a macbook pro 13 and my mail app stopped opening.  I had it set up with my gmail account and it was working fine until I decided to update 10.9.3 combo, I don't know if it was the update or because I had to restart the computer while mail was still up.
The next time I tried to open mail I received this window and it doesn't matter which option I choose it wont work.  I try to open the app and then it does the spinning beach ball thing and then says mail quit unexpectedly and to click to reopen and the report was sent to apple. So if it would help I can copy/paste the crash diagnostic code.  I'm not too familiar with mac yet this is only my second day with this please help, thank you.

Try running the combo update.
10.9.3 Combo
If that doesn't work, try the following.
Do a backup.
Quit Mail.
Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J.  When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Go to Library/Containers/com.apple.mail.  Move the folder com.apple.mail to your desktop. You must move the entire folder, not just the contents.
Restart, re-launch Mail and test. If the problem is solved, recreate any required Mail settings and import any emails you want to save from the folder on the desktop. You can then put the folder in the Trash. If the problem remains, return the folder to where you got it replacing the one that is there. 
Information learned from Linc Davis. Thanks to leonie for some information contained in this.

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