Can't open my songs in iTunes

Hi
I installed iTunes match and have uploaded my songs. Now a lot of songs appear more brightly grey (not black) with a cloud, so i can't open, steam, listen, them.
Can someone help me?
Thank you!
Greetings from switzerland and sorry for my bad english :-)
Claudia

Hello Claudia,
Thank you for the details of the issue you are experiencing with iTunes Match.  I found an article with some steps you can take when you're not able to play or download songs using iTunes Match.
I recommend reviewing the section titled "If you are unable to download a song, play a song, or access songs from iTunes Match" in the following article:
iTunes Store: Troubleshooting iTunes Match
http://support.apple.com/kb/ts4054
Thank you for using Apple Support Communities.
Best,
Sheila M.

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