Can't open Office documents on Sharepoint 2010 & IE11

We recently upgraded from IE8 to IE11 (32bit)
All computers running Office 2010 with Sharepoint plug in installed
However, when I tried to open an Office file on Sharepoint, this is what I'd get.
I tried repairing Office, no luck. All Sharepoint related BHO's are enabled. EPM is turned off.

HI,IE 11 is having the some compatible issues with the sharepoint.Please try to run the site in the compatible mode and check the results and share.Please
check the link below that explains more details on the issue.
I would like to know the below for further trouble shoot of the issue.
Able to open in IE10,Chrome or Firefox without any issues?
http://expertsharepoint.blogspot.de/2014/08/issues-with-sharepoint-2013-and.html
Anil Avula[Partner,MCP,MCSE,MCSA,MCTS,MCITP,MCSM] See Me At: http://expertsharepoint.blogspot.de/

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Can't open Office documents from share on Windows 8

We have a problem with a customer that they can't open Office documents(Word,Excel etc.) on Windows 8.1 image on a network share. The error message is just that the document can't open.
The documents are on a sharepoint site and we can open the documents within the site and also we can open the Office documents on a Windows 7 image from the networkshares.
Also can't open the documents if i copy them to the local desktop.
I think there is a group policy for Windows 8 for this but I don't know for sure?
Anybody?

Hi,
As I understand, the issue is that customers can’t open office documents on windows 8.1 on a network share or copying them to the local desktop.
Per my test, I can open documents on windows 8.1 on a network share.
1. By default, Word doesn't trust files in temp directories from your browser. You can add the
network address and local address to the trusted list. From Word 2010/2013: Click File > Word Options > Trust Center->trust center setting->add new location.
2. You can create a shortcut on the desktop using the network address and then open the documents by that way.
3. To narrow down the research scope that you can create a new document library->Download a problematic file (an Excel workbook or a word document) to your local->Upload the local file to the new document library->do the same option to check if
the same situation will occur.
There is a similar case:
http://superuser.com/questions/693871/word-2013-wont-open-files-downloaded-trust-center
Best regards
Sara Fan
TechNet Community Support
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected].
Hi Sara Fan,
Thanks for your reply.
I have added the profile to the trusted locations but without success. Also a shortcut is not working. I still can't open any Office document on that location(Error message: location ***.xxxx can't be opened). The problem occurs on every client.
1. Opening Office documents under local administrator account, domain admin account is working fine
2. Re-image the machine is not a solution
4. All locations use the same Windows 8.1 image through SCCM
3. When the user logon to another location(site) it's working fine and they can open Office documents so it seems site-specific
4. The problem is specific from 2 sharepoint shares. We can open office documents from other shares.
5. Can't open Office documents from the library on the sharepoint site(browser), but on another location it's working fine.
Problem only occurs on Windows 8.1 image with domain users. Other locations of this company do not have the problem. Note, every location have their own OU for users/clients.
Any other suggestions?

Sorry, we couldn't open...Error opening office documents from SharePoint 2013 in the desktop applications

Sorry, we couldn't open...Error opening office documents from SharePoint 2013 in the desktop applications
One of our Managers encounters the error 'A problem occurred while accessing the Office document cache. Do you want to repair this problem?'
Then When he says yes it give a warning that the cache will be backed up and replaced
Then it says 'A new office document Cache has been created...'
Then it loads this cache with an error
Then After all that the next time he tries to open the document it says is encountered "Sorry, we couldn't open 'URL."
We have Reinstalled office 2013 on the users PC repaired the cache numerous times
Followed -  http://office.microsoft.com/en-gb/word-help/manually-rename-the-office-document-cache-HA101848838.aspx
Updated Lync to 2013 leaving Access as the only office 2010 application (required for legacy systems access)
Repair installed office 2010 and office 2013 again
The SharePoint site has been added to the trusted sites list and the set up assistant run from office 365
And the issue remains the Same all other users including some who also have Access 2010 for legacy systems access have no Issues OS is windows 7 32 Bit browser is IE 9
Office 365 said
Reply by Rachel Zhang MSFT Support
Hi Alex,
From your description, I notice that the issue is related to Office client. We would like to help you, but I’m sorry that our forum does not focus on this scenario and has limited resources regarding it. However, we have a dedicated support forum where
the support engineers will help you with the issues about Office client:
Microsoft Office Community:
http://answers.microsoft.com/en-us/office/forum/office_2013_release?tm=1365567547805
Feel free to sign in to the Office community and click Participate->Ask a Question to post the question with the relevant information.
Microsoft Office Community:
Feel free to sign in to the Office community and click to post the question with the relevant information.
Office team said
Hello Alex,
Thank you for posting your query in Microsoft Office Community.

Check if other excel works fine
Do you have any script\macro in excel file
Check if all application pool on all servers are running
both office and IE should be same build (64 or 32 bit)
what is the error message in ULS log and Event viewer
If this helped you resolve your issue, please mark it Answered

Not able to open office documents from SharePoint site using Forms auth on a Mac with Office 2011

I posted the same question on the Mac Office forum (http://answers.microsoft.com/en-us/mac/forum/macoffice2011-macstart/not-able-to-open-office-documents-from-sharepoint/7fba517b-ebd1-4e90-a54a-c70c5f035146?tm=1418836613595) but figured it's probably more
of a SharePoint question so I'm going to try here as well.
We just discovered an issue where a user logs into a SharePoint site using Forms based authentication. When clicking on an Office file they get
'Sorry, this site hasn't been shared with you' message:
The user can download the file and can also open the file within the browser (Office Web apps). This SharePoint site is on a Web app that uses mixed authentication (forms for external partners) and Windows/Kerberos for internal employees.
When logging into this same site as an internal user I am able to open the file just fine.
I checked the 'Microsoft Document Connection' settings and selected and deselected 'Enable Basic Authentication' and neither helped.
I also tried to add the site URL under 'Microsoft Document Connection' -> Add connection -> Connect to a SharePoint site. When I put the site URL in and click 'Connect', I get an error saying that 'Only connection to SharePoint or OneDrive
servers are supported' message. If I try the same thing as an internal user using Windows/Kerberos authentication I am able to connect to the site just fine.
Any ideas??

Hi Szamir,
As you are using Form Based authentication to open the documents from SharePoint site, I recommend to check the things below:
Make sure that the user has permission to view the documents in the site.
Please select "Sign me in automatically" when you sign in the login page.
More references:
https://social.technet.microsoft.com/Forums/en-US/ae8cc886-c362-4709-8575-07d339144714/not-able-to-open-microsoft-office-documentsdocxxls-etc-from-document-library-in-a-fba-site-in?forum=sharepointgeneralprevious
http://manojvnair.blogspot.com/2011/06/login-prompt-while-opening-office.html
Best regards.
Thanks
Victoria Xia
TechNet Community Support

Can't open Office documents from network share

Dear,
I have a user named X that can't open Office documents from two specific shares. We call this shares T and U.
When the user X opens Office documents the error message is "...xlsx can't be opened". The problem is not client specific because when I login on the same client I can open the documents without any problem. If you copy the file to your desktop it
opens fine.
Any idea?

Anybody?
We have a problem with a customer that they can't open Office documents(Word,Excel etc.) on Windows 8 image on a network share. The error message is just that they can't open the document. The documents are on a sharepoint site and we can open the documents
within the site and also we can open the Office documents on a Windows 7 image.
I think there is a group policy for Windows 8 for this but I don't know for sure?
Anybody?

E72 I can not open office documents from my email ...

I have the phone for two months and already I have two problems. For two weeks I can not open office documents from my email and I can not connect the phone via Bluetooth to my computer.

Se7entadi wrote:
i can not open www.icloud.com/activationlock from my iphone . i get this error. Your browser is not supported. to use icloud, we recommend using the latest version of safari, firefox, or internet explorer. i have IOS 7.1.1
So follow the instructions and use one of the recommended browsers. What's the problem?

Problem to open Office documents from Sharepoint

Hello All,
We have published SharePoint 2013 (NTLM authentication) via TMG 2010. However, we are having the following issue:
When users try to open (https connection) any Office Documents to Office 2013 they get prompted for credentials, then after they provide credentials they get "Sorry, we couldn't open <URL of the document>". The prompt for credentials is ok because
persistent cookies are not option for us. We don’t have Office Web Apps in use and we want to open documents to client application. Our company users machines are Windows 7, Office 2013 and Internet Explorer 10/11.
I made some tests and everything work fine with:
Windows 7, Office 2010 and Internet Explorer 10/11
Windows 7, Office 2013 and Internet Explorer 8
Almost fine:
Windows 7, Office 2013 and Firefox (latest). With Firefox it works if I open any Office document from summary link list but not if I try to open from inside document library. If I open from document library (right click) to new tab or to new window it works
fine.
Any ideas what’s going on? It must be something with IE 10/11 and Office 2013. I also tried with TMG persistent cookie and then I can open Office documents with IE 10/11.
I also checked with fiddler what happens and I can see that everything stops to 401 error.
Thank you,
Miikka Lehtonen
Turku University of Applied Sciences Limited

Hello Miikkal,
You need to enable SharePoint class in IE. Please follow this
blog and follow this
article.
Once, this is done you can Enable all the IE settings to load for Intranet and Trusted zone settings
Put your site in compatibility mode and trusted zone
Also, make sure that 2 versions of Office suite is not installed on the system. Eg. Lync 2013 and Office 2010 on one single machine
What happen when you by pass your TMG server. To do this we need to make host entry for URL directed to APP server IP Address.
Thank You, Pallav S. Srivastav ----- If this helped you resolve your issue, please mark it Answered.

Ms Office Document On SharePoint 2010 library does not Open and stays on downloading

Ms office documents on a sharePoint 2010 library does not open in client and stays on
downloading... and never opens. This hapeens to Documents more than 2 or 3 Mb. That would be great if u cuold help me, Thanks

Hi,
This is a quick note to let you know that I am trying to involve someone familiar with this topic to further look at this issue.
Max Meng
TechNet Community Support

Unable to open Office files on SharePoint 2010 sites on Windows Server 2008 R2

Setup: Windows SharePoint Server 2010 sp1 on Windows Server 2008 R2 (hosted on VMWare VSphere ESXi 5.1)
Secured using Domain SSL from GlobalSign.
Client OS: Windows 7 Professional 32bit & Windows XP SP3 32 bit
Browsers: IE10, IE9,IE8
Office: Office 2010, Office 2010 sp2 (both 32bit), Office 2007
Problem Description: Only recently, users started having issues with opening Office files (Word, Excel) on SharePoint sites. When you click on an Office file e.g. Word Document, it comes up with the option to select "Ready only" or "Edit"
and choosing either options and re-entering the login credentials results in the
application hanging. If you leave it for a while (about 5 minutes) sometimes the file opens and other times it gives the error "Could not open https://portal.com/XXX/XXX/Document.docx". Even when it opens, it's extremely
sluggish and can't do anything other than end it via Task Manager. Same with excel files.
This happens to all the users all different OS and browsers.
On XP Pro SP3 w/ IE8, when you click on the file, the login prompt keeps popping back up repeatedly and if you click cancel, the file loads up anyway but no way of saving back onto the SharePoint site.
IMPORTANT: One exception is when logged in as a Site Collection Administrator, it
works like a dream bizarrely!!!! Opens, Edits and saves back fine on the SharePoint site.
Have tried following:
1. Repaired Office 2010 Pro; Uninstalled/Re-installed Office 2010 Pro
2. Reset Browser, unticked automatically detect proxy settings.
3. Emptied OfficeOfflineCache on Client
4. Removed WebDAV from the SharePoint server
5. Added Antivirus folder exclusion (We use SEP 11) on the SharePoint Server
Note: PDF files opens fine for all users.
I would immensely appreciate if anybody has got any advice/pointers/suggestions. Desperately out of ideas at the moment.
regards,
Compter Sez No!

Hi,
According to your description, When you try to open a Microsoft Office document from a SharePoint 2010 site in a client application, the document opens slowly and you are prompted to enter your credentials multiple times.
This issue may be because of SharePoint Web Front End (WFE) server(s) has Antivirus software installed and the exceptions are not set correctly.
I recommend to remove the antivirus software or set the correct permissions for the antivirus software to resolve the issue.
To configure the antivirus exceptions, please follow the guidelines in the below articles:
KB943620:
Folders to exclude when you perform a file-level antivirus scan on a server operating system.
KB952167:
Certain folders may have to be excluded from antivirus scanning when you use a file-level antivirus program in SharePoint.
KB943556:
Recommended file and folder exclusions for Microsoft Forefront Client Security or Forefront Endpoint Protection 2010.
Best regards.
Thanks

Sharing of MS Office Documents in Sharepoint 2010 using Desktop Apps Not Consistent

We have a Powerpoint File in Sharepoint 2010 that can be simultaneously edited by multiple users using the
Desktop App. I thought this functionality was only available with the
Web App? Does anyone know how this was enabled? I would like to make this work for MS Excel but have never been able to make it work using the Excel Desktop App (only with the Web App).

ncAllie,
This feature is call "Co-Authoring".
Require Check Out shouldn't enabled and version turn on, with permission will allow multiple user to edit same word/ppt/one-note in their respective zone.
As per I know, excel client app don't support co-authoring(as you observed too), but OWA does
Please go through -
http://technet.microsoft.com/en-us/library/ff718249(v=office.15).aspx
and Real-time co-authoring
in the Excel Web App: Why and how we did it
Hope it will clear some of your confusion.
Please 'propose as answer' if it helped you, also 'vote helpful' if you like this reply.

Cannot open Excel documents in Sharepoint 2010 Enterprise

We keep having this recurring issue where sharepoint will not allow users to open Excel documents. They receive the error:
"Unable to process the request. Wait a few minutes and try performing this operation again".
I did some research and it turns out that a simple reboot causes the issue to subside, but it comes back again.
Any ideas?

ProTranslating-Frank,
Please try these links
You
can set the time you want to Recycle under Recycling > Specific Times
The solution is to disable the ASP.NET Impersonation again.
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Can Secure Enterprise Search index Open Office documents?

Hi, I'm wondering if Secure Enterprise Search can index Open Office documents, and if not, is there a planned release where this will be supported?
Thanks!
Dan

The current release - SES 11g (not yet on Windows) - can work with Open Office files.

Credential Pop up while opening word document in SharePoint 2013

Hi
When I open office documents from SharePoint library, it is asking for credentials. Even if I put my credentials, pop up window will not go away. I have IE 11 and SharePoint 2013.
I have put this site in trusted site zone. User Authentication - Automatic logon with current user name and password.
I have clicked on Remember my credentials. I can see my saved credentials in credential manager.
The thing is, I was able to open word document without asking for password before. But recently, I have changed IE settings to be default level for some other reason, and since then it is asking me for credentials.
I looked online so many articles, but nothing has helped me yet.
Any help will be appreciated.
Thanks

Hi Cameron
Thanks for your response. Yesterday night, when I tried to open documents from sharepoint site from my home, it didn't ask me for credentials. I was using same laptop which I used in the office.
Again, today in the office, It started asking for credentials when I open office document.
The only difference is internet connection is different between my home and the office.
Not sure what could be the issue.
Thanks

Office Web Apps 2013 - Sorry, there was a problem and we can't open this document. If this happens again, try opening the document in Microsoft Word

Hello
I had configured Office Web Apps for SharePoint 2013 which was working fine for about 2 months until this morning.
The error message I get for WORD, PDF and Excel files is:
The ULS logs on the WFE give me this:
WOPI (CheckFile) Proof Data: AccessToken Hash '1572676699' [1054 bytes], URL
01/08/2014 11:01:58.01*   w3wp.exe (0x1368)                          0x09B4   SharePoint Foundation
    WOPI                             afk59   Monitorable
WOPI                             agxqc   Medium     WOPI Signature verification
attempt failed with public key 01/08/2014
11:01:58.01    w3wp.exe (0x1368)                          0x09B4   SharePoint Foundation
    WOPI                             agxqc   Medium     WOPI
Signature verification attempt failed with public key
01/08/2014 11:01:58.01    w3wp.exe (0x1368)                          0x09B4   SharePoint Foundation
    WOPI                             agxqb   Medium     WOPI
Signature verification attempt failed - no public key   e75ead18-af27-4d44-ba50-b38b408011e8
01/08/2014 11:01:58.01    w3wp.exe (0x1368)                          0x09B4   SharePoint Foundation
    WOPI                             ahdzz   Monitorable   WOPI
Proof: All WOPI Signature verification attempts failed   e75ead18-af27-4d44-ba50-b38b408011e8
01/08/2014 11:01:58.01    w3wp.exe (0x1368)                          0x09B4   SharePoint Foundation
    WOPI                             ag7pj   Unexpected   WOPI
(CheckFile) - Invalid Proof Signature for file Letterhead Template.docx url: http://site.contoso.com/_vti_bin/wopi.ashx/files/9c5d0d7077aa43e9a9538c02deb57580?access_token=eyJ0eXAiOiJKV1QiLCJhbGciOi
The ULS Logs on my Office Web Apps server gives me this:
Error message from host: Verifying signature failed, host correlation:    d197d187-ef9d-42f6-ae4f-c4b8199c1078
WOPICheckFile,WACSERVER FileNotFound
WOPI CheckFile: Catch-All Failure [exception:Microsoft.Office.Web.Common.EnvironmentAdapters.FileUnknownException: WOPI 404
Any idea what may have caused this issue all of a sudden?
Thank you.
Yoshi

Hi Waqas
Thanks for your help with this. I had a look at both posts, the URL works fine from the WAC server and I am not using a System account to test docs.
Also, this is a production site that is accessible over the Internet, so we are using https therefore the WOPIZone is external-https.
Issue #3 in the above blog link does not reflect the same error I see on my servers.
I also had a look at the information in this link: http://technet.microsoft.com/en-us/library/ff431687.aspx#oauth
Problem: You receive a "Sorry, there was a problem and we can't open this document" error when you try to view an Office document in Office Web Apps.
If you added domains to the Allow List by using the
New-OfficeWebAppsHost cmdlet, make sure you’re accessing Office Web Apps from a host domain that’s in the Allow List. To view the host domains in the Allow List, on the Office Web Apps Server open the Windows PowerShell prompt as an administrator and run
the Get-OfficeWebAppsHost cmdlet. To add a domain to the Allow List, use the
New-OfficeWebAppsHost cmdlet.
I have not added any domains to the Allow list so this did not help either. Should I add the domain?
Any further help with this is much appreciated.
Thanks again.
Yoshi

Getting error while opening document in SharePoint 2010

Hi,
I got the below error while opening a document in SharePoint library.
"The document could not be opened for editing. A Microsoft SharePoint Foundation compatible application could not be found to edit the document."
Please help me to resolve.
Krishnasandeep

Hi,
According to your post, my understanding is that you got the error while opening a document in SharePoint library.
The issue can occur when you have several different versions of Office installed on the same computer and you have
several different versions of the OWSSUPP DLL available which are not registered correctly.
To resolve this issue you should disable Microsoft SharePoint Foundation Support in any other version of Office installed on the machine and then repair Office.
For more information: you can refer to:
You get an error message when you open an Office file from SharePoint on a computer on which you installed more than one version of Office
In addition, please ensure that you are using Internet Explorer (32 bit) not the Internet Explorer (64-bit).
Please Verify the “Sharepoint OpenDocuments Class” addon is installed and enabled. If it is not reinstall Office.
Please refer to:
Solved: The document could not be opened for editing. A Microsoft SharePoint Foundation compatible application could not be found to edit the document.
And, if the Office tools can’t install correctly will also cause the error.
Here is a thread about this issue, you can check it. The replies include most of the possible reasons and gave the solutions.
http://social.msdn.microsoft.com/Forums/en-US/06a4943a-5150-44c5-ae6b-3354c85396f5/the-document-could-not-be-opened-for-editing-a-microsoft-sharepoint-foundation-compatible
Best Regards,
Linda Li
Linda Li
TechNet Community Support

Can't open Office documents on Sharepoint 2010 & IE11

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