Can't Open Officejet Pro 8600 Software in Windows 8.1

I have Windows 8.1 64 bit. I installed Officejet Pro 8600 e-all-in-one-printer N-911a using OJ8600-1315.exe. The printer and software worked fine in Windows 7. In Windows 8.1, the printer works well wirlessly. It prints, scans, and copies with no problem. I can use the window on the printer to start scanning and copying. However, I have an icon on the Windows 8.1 Start Page that says Officejet Pro 8600. When I click on it, it opens a window labled HPSolutionsPortal.hta - Microsoft Visual Studio. I do not get the Officejet software where I can control the resolution of scans and files produced by the printer. How can I access the HP Officejet Pro software?
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Gi,
From the Control Panel go to Programs and then select Default Programs.
Click on Associate a file type or protocol with a specific product.
Locate the .hta prefix, double click it, click on More Options and select the Microsoft (R) HTML Application host option instead the selected Visual Studio.
If you cannot find this option within the list scrool to its very end and click on Look for another file on your PC.
Browse and select C:\windows\system32\mshta.exe.
Confirm the changes and check for any difference.
If you still see any other type of error, install the patch by following the steps for Windows 8 below:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=uk&dlc=en&docname=c03640384&lc=en&jumpid=reg_r1002_uk...
Regards,
Shlomi
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Hi SonnyOhio,
Thank you for your reply.
I would try the following:
1.) Update Adobe. Adobe.
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If this doesn't work, please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
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RnRMusicMan
I work on behalf of HP
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This question was solved.
View Solution.

Hi
try using Revo uninstaller
http://www.revouninstaller.com/start_freeware_download.html
How to use
http://www.guidingtech.com/457/revo-uninstaller/
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cafostr wrote:
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Hi,
Download and install the software from the link below:
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Regards,
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If my post resolve your problem please mark it as an Accepted Solution

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RnRMusicMan
I work on behalf of HP
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This question was solved.
View Solution.

Hey dleman. Sorry to hear your having issues and I appreciate your detailed messages. I would try using the HP Print & Scan Doctor. This tool will try to resolve the issue for you and provide a specific code if it can not resolve the issue.
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Hello kldv,
Welcome to the HP Support Forums!
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Print and Scan Dr<---
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I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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Hi,You may scan multiple pages from the Flatbed glass by using the HP Scan software. Open the HP Officejet Pro 8600 software and click the Scan a document or photo option.Select PDF, ensure the Show Preview box is checked and the resolution being set as 300 dpi or below. Click an Scan and use the Add Pages button to add additional pages. Shlomi

HP Officejet Pro 8600 Wireless - Where are the printing shortcuts?????

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Hello,
I am sorry you are having trouble with your print experience.
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Good luck.
I am an HP employee, but these are my own thoughts and suggestions

HP Officejet Pro 8600 - Cannot select color printing in settings

I selected grayscale printing. Now I want to print in color and cannot find how to print in color. Option not found.

Here's an answer - it might not match your setup though:
OS: Windows 8.1
Print Driver: HP Officejet Pro Full Feature Software and Driver, 2012-10-22 , Version28.8
Bring up the HP Officejet Pro 8600 software and select Set Preferences under Print:
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Can't Open Officejet Pro 8600 Software in Windows 8.1

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