Can't open PDF attachments on 8830

I recently have had a problem opening PDF's on my BES 8830. PDF's used to work quite well, but not anymore.
When I retrieve the document, all that is displayed is a giant question mark on a white background.
Any thoughts? I have realoded the software 4.2.2.196 several times, with no luck.
Any ideas?

skipberg wrote:
Longtime BB user (Verizon) had my 8830 **bleep** out. Verizon store said Operation System was shot and loaded v4.5.0.138 and then no attachments would open. Back to store - where they loaded Documents to Go. Now I have to download the file, read it and then delete (royal pain!) But - still no PDF files. Even if I download them - the message says "This attachment type cannot be viewed on your device" More and more - I'm getting PDFs and I would really like to fix this. I'm due for a new phone and like the BB - but don't like the touchscreen models. Any suggestions? Thanks for any help -
Hi and Welcome to the Forums!
DTG standard has no PDF component. Their Premium edition does, I believe. Nevertheless, the BIS Attachment Service should be rendering PDFs for you as long as they remain an attachment...if that's not working, then try these steps:
1) Register HRT
Homescreen > Options > Advanced Options > Host Routing Table > BBKey (it does not matter which line is current) > Register Now
2) Resend Service Books
KB02830 Send the service books for the BlackBerry Internet Service
3) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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