Can't open PDF doc with 9.1

I have numerous clients that have Adobe Acrobat 5 AND Acrobat Reader 9.1.
They use version 5 to edit and create pdf's and they use 9.1 Reader to receive new orders.
They have to open the emailed PDF Attachment with 9.1 but when they try to open it, it continues to use version 5 instead of Reader 9.1.
I've verified the File association is setup to open with 9.1 but still no luck... it still opens with 5.
Now if they save an attachment to the hard drive and open it, it does open with 9.1.
Any suggestions?
Pls help,
Steve

Have them try opening Reader before using the e-mail. That may resolve the issue. Many e-mail packages also have a list of applications and associated extensions. If your client is one of them, try changing the association in your client.

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From: pwillener <[email protected]>
To: Sharon Atkins <[email protected]>
Sent: Monday, February 16, 2015 9:47 PM
Subject: I can't open any pdf documents with Adobe Reader XI...get an error that "Adobe has stopped working" then it closes. Any suggestions?
I can't open any pdf documents with Adobe Reader XI...get an error that "Adobe has stopped working" then it closes. Any suggestions?
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Can't open PDF doc with 9.1

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