Can't Open Photos Sent To Me In Email on iPhone 4

Question

Hello All,
I just had my phone replaced under warranty and have a problem I didn't have with the previous phone.
If I am sent an email with a photo attached to it all I see is a little square dotted line box with the name of the file and it size. It will intially say 0 of 350kb for example. When I click on the box an circular arrow spins and it then shows 350kb of 350kb but still no visible photo.
On my previous phone I would click on the attachment, the photo would open and I was able to save it to my photo album on my phone. Not anymore.
Anyone have any suggestions? Is there something I need to do in settings to make this work? Also I am not using the Apple Mail app. I am using other accounts such as my business email and yahoo. Again, no problems in the past with them.
Thanks in advance for any help.
Rick

Answer 1

Okay, thet helps.
You can't convert a PDF with Reader. It doesn't have that capability. There IS a service online for that (ExportPDF), but that wouldn't cause what you describe.
A PDF is what's called a "post script" or "printed" document. It's composed basically the same way a document is sent to your printer - as "unicode". Reader and Acrobat have the translators to interpret the unidcode and display it as text in the pages. Microsoft Office Word doesn't do that. If you try to open a PDF with Word, it's just a bunch of garbled characters. So the PDF needs to be saved for Word or "converted". There are two ways to do that.
1. Subscribe to the ExportPDf service through Adobe.com (https://www.acrobat.com/exportpdf/en/convert-pdf-to-word.html)
2. Purchase (or download a 30 day trial of) Acrobat Standard or Porfessional which CAN convert the PDF. (http://www.adobe.com/products/acrobat.html?promoid=JOLIR)
Both of those aren't really necessary and would be frivolous since Reader, as I stated in my first post, opens PDFs in Windows, Mac and Linux universally, and since Reader is free, anyoine can install it to view PDFs regardless of the original source.
As to your specific issue; it would seem that you may have changed a file association for PDFs. That can be easily undone. All you need to do is right click a PDF and chose "Properties".
Under the General tab, to the right of "Opens with" it shows the default program to open PDFs... it probably shows something other than Reader right now, but there's a  Change" button. Click it and... if Reader ISN'T in the list of recommended programs, click "Browse" and navigate to C/Program Files/Adobe/Reader 11.0/Reader (it'll be in Program Files (x86) if your Vista is 64 bit). Select AcroRd32.exe as the default program to open PDFs, by clicking "Open", clicking "OK" and clicking "Apply" to set the default for ALL PDFs.