Can't Open Premiere Elements Without Serial Code

I purchased Adobe Premiere Elements at Best Buy and then put the software on my MacBook Air that is owned by the school. Over the summer that school erased everything on the computer so now when I want to open Premiere Elements, it asked for the serial code, which I no longer have. Is there anything I can do? Or am I going to get robbed 100 bucks.

Loosing the registration code from any software is about the same as burning hundred dollar bills.  In this case a brand new copy of Premier Elements 13 is $60 for the DVD version.  B&H Photo Video
That said, depending on how you registered the software, you may be able to get help here:  What are my contact options?
Good luck.  Loosing your registration information frequently does not work out well.

Similar Messages

  • I can't open Premiere elements 13.

    I bought it and installed it, but when I click on it nothing happens, even if I try to open it as an administrator

    My PC a HP windows 7 Home Prem. does not seem to like Adobe Prem Elements  or Elements 13. I think its the software that has a lot of issues.
    I did gett it  running for a short time (but slow) when I restarted the PC in the morning it could not find  the  'path'.
    Adobe were no help. Looks  like I wasted my money.
    Original message----
    From : [email protected]
    Date : 16/02/2015 - 23:43 (GMTST)
    To : [email protected]
    Subject :  I can't open Premiere elements 13.
        I can't open Premiere elements 13.
        created by Tivers95 in Premiere Elements - View the full discussion
    I've reinstalled a load of times. My computer really doesn't like it.
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  • I can not open Premiere Elements 9 anymore.

    Everytime I click on it to open it brings up a Debug Event that says "Premiere Elements 9.0 has encountered an error. [..\..\Src\EMS\WSEMUtil.cpp-602].  It has a continues button that I click on but nothing happens.
    When I got my computer Adobe Photo Shop Elements 9 and Premiere Elements 9 came already installed on it.
    It is a windows 7 (64) operating system.
    If anyone can help I would appreciate it.
    Thanks

    As John T. points out, an obsolete video driver can cause problems with PrE, including failure to launch. See this article for more info: http://forums.adobe.com/thread/948651?tstart=0
    I would also see this article for tracking down crashes and hangs: http://forums.adobe.com/message/2031203#2031203
    Good luck,
    Hunt

  • Can't open premiere elements 10 software

    I installed and used premiere elements 10 software numerous times.  Recently when I try to start a new project, it appears to be going through the motions but never opens  When I try to sign in, get an error 400 message.  What's the problem?

    geralda
    With Premiere Elements 10 and earlier, you no longer Sign In. That Sign In was disabled by Adobe several years ago when Adobe discontinued photoshop.com.
    Open the program, and, on the Welcome Screen, hit New Project if you want to start a new project, set up the new project dialog, and click OK in the new project dialog
    to gain access to the workspaces.
    Have you done that and still cannot start a new project?
    If so, what video card/graphics card is you computer using - NVIDIA GeForce or other.
    Please review and consider and then we can decide what needs to be done.
    Thank you.
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  • Adobe Premiere Elements 11 Serial Code Invalid

    I bought Adobe Premiere Elements 11 from Amazon a few days ago because APE12 is not compatible with my computer, plus, I liked 11 when I tried it. I started to load the program into my computer, but when it asked for the serial number on the box, it said it was invalid. The customer service rep I was talking to said she'd look into it and it would take 3-4 minutes, but that was an hour and a half ago. The program is new (according to the sticker on the box), so I don't know what's wrong. I have a feeling I was took. Does anyone have any insight?

    start here, http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

  • Can you open Premiere Element 9 files in elements 7

    I'm trying to complete my uni project, but when I went into uni today my file wouldn't load.. Uni only has elements 7
    MY QUESTION IS ARE YOU ABLE TO OPEN ELEMENT 9 FILES IN ELEMENTS 7?????????????????

    I think you may have read that the wrong way round. The question is whether or not a PRE9 file can be opened in PRE7, not can a PRE7 file open in PRE9.
    So RacheySC92 the answer is No - you cannot open a '9' project in '7'. You may open a '7' project in '9' but it is not at all recommended and could go bad on you at any time.
    Cheers,
    Neale
    Insanity is hereditary, you get it from your children

  • Can't open Premiere Elements 11 - 3ivx.dll error

    I am using a Lenovo W510 laptop running Windows 7 Pro 32 bit. I am trying to install Premiere Elements 11 for the first time and keep getting the error :  3ivx.dll missing -- reinstall the application.  and I have redownloaded and reinstalled Premiere Elements 11 three times and no change.  Please HELP!!!

    kasa155
    Could you please confirm and clarify....
    From what you wrote, it is my understanding that you cannot get into the Premiere Elements 11 on your Windows 7 32 bit, for that matter install it and that install failure is associated with the 3ivx.dll error message. Consequently it would appear that you do not have the opportunity to take advantage of any within any opened project perks. Is that correct?
    You wrote:
    I am trying to install Premiere Elements 11 for the first time and keep getting the error :  3ivx.dll missing -- reinstall the application.  and I have redownloaded and reinstalled Premiere Elements 11 three times and no change.
    So please clarify when the 3ivx.dll strikes.
    Thank you.
    ATR

  • Can't open Premiere Elements 11 with Yosemite

    Three weeks ago, I downloaded Yosemite on my iMAC.  Photoshop Elements 11 works, but Premiere Elements 11 starts loading then disappears.  Looked in Force Quit and it is now running at all.  Help.
    Jeff

    Jeffh
    Does the problem exist with and without antivirus and firewall(s) disabled?
    Are you working with a pen and tablet device instead of a mouse?
    What are you loading when the program disappears - the Elements Organizer 11 or the Premiere Elements 11 Editor?
    If you have not already, I would go with an uninstall, free ccleaner run through, and then reinstall with antivirus and firewall(s)
    disabled.
    CCleaner - Download
    Before or after the uninstall/reinstall, you might also include a deletion of the Adobe Premiere Elements Prefs file which may be found
    Users/Owner/Libraries/Application Support/Adobe/Premiere Elements/11.0 I am not 100% on the path, but I believe it is correct. I am strictly an Elements Windows user.
    Please let us know the outcome.
    Thank you.
    ATR

  • Can I open Premiere Elements 13 projects in Premiere Pro CC?

    I have started a file in Prem Elements 13, I want to finish it using Prem Pro CC, but PPro will not open the .prel file.  I'm using Prem Elements on Win 8.1 (Surface Pro 2), and perm Pro CC on Mac OSX.  How can I import the .prel files into Prem Pro?

    E13 is not supported. E12 and older is.

  • Windows\system32\QUARTZ.dll can't open in Windows.  Can't use Premiere Elements.

    I am looking for a way to get a solution to this error which keeps preventing me from opening my Premiere Elements 11 program.  I have previously used the program without any problems.  But last week I had a new HDD installed in my laptop (Dell Studio XPS 1640 running Windows 7 Ultimate 64-bit).  Now I can't open Premiere Elements and can't edit my videos. 
    When I try to open the program, I get an error which reads:
    Font Capture: Adobe Premiere Elements.exe - Bad Image
    C:\Windows\system32\QUARTZ.dll is either not designed to run on Windows or it contains an error.  Try installing the program again using the original instalation media or contact your system administrator or the software vendor for support
    My computer technician did use an image of my laptop to transfer everything onto the new HDD.  I have no idea if that is relevant to this software problem.
    I posted this question previously and was directed to a link which instructed me to update my DirectX and other graphics drivers.  I did all that already.  I still can't open Premiere Elements.  I want to ask Adobe Support, but since they just launched Premiere Elements 12, I guess I no longer get direct support from Adobe? Not sure but that is how it seems to work.  I will try any advice given to resolve this issue, if anyone has ideas.
    Thanks!
    Janeen

    Did you try reinstalling as indicated by the error message?  Transferring images is not a good way to install Adobe programs.

  • How can I download Premiere Elements 11 on my new computer, since my previous computer broke down?

    This summer I bought and downloaded Premiere Elements 11 to my previous computer, which a few months later broke down.
    How can I download Premiere Elements 11 to my new computer?
    In my Adobe account, I see the product listed with the serial number - but the specific download is "not applicable"...

    Klavs Hansen
    Did you download and purchase the original installation files from Adobe? Did your old computer have a Windows operating system? Does your new computer have a Windows operating system?
    I suggest that you contact Adobe via its Adobe Chat
    http://helpx.adobe.com/contact.html?product=premiere-elements&topic=downloading-installing -and-setting-up
    When the link opens, click on "I still need help." to bring up the Adobe Chat.
    Alternatively, you could download the files from the following and then insert your purchased serial number.
    http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-premiere-pre.htm l
    Read the instructions carefully. In such a try, I am assuming that both old and new computers involve the Windows.
    ATR

  • On how many computer can I install Premiere Elements (one licens)

    On how many computer can I install Premiere Elements (one licens)

    number
    What are the computer operating systems involved? Are you installing from installation files (from online download purchase) or from installation disc
    (from purchase in boxed packaging)? Answers to those questions would probably get you the best possible answer to your question.
    If installation files.....
    You are not going to be able to install a Premiere Elements Windows purchased serial number on a Mac computer or a Premiere Elements Mac
    purchased serial number on a Windows computer.
    If installation discs...
    Box packaging typically comes with two installation discs....one for Windows and one for Mac. In this type of situation, typically you use one
    serial number for them both. If that is the case, then the following applies...
    Adobe allows you to use the same purchased activated serial number on no more than 2 of your computers. And, you do not use them at the same time.
    If you are dealing with two computers with the same operating system, then you should be able to use that same purchased serial number for that operating system on no more than 2 of your computers. Again, you do not use them at the same time.
    Please let us know if any questions or need clarification.
    Thanks.
    ATR

  • I can not get Premiere Elements 11 to work on my Windows 7 , proffessional computer.

    I can not get Premiere Elements 11 to work on my Windows 7 , proffessional computer.

    goldstein
    Please define what you mean by
    I can not get Premiere Elements 11 to work on my Windows 7 , proffessional computer.
    Can you not install the program? If you cannot, how are you installing it, from an installation disc or installation files from Adobe? Are you looking at the tryout or a purchased product? At what stage of the installation are you blocked and with what messages? Do you have the anti-virus and firewalls turned off? Do you have another other computer protective software installed such as NetNanny?
    If you are getting through the installation OK, are you able to Sign In after the installation and restart of the computer?
    If you get into the opened project, when does the problem first manifest itself? Is the problem in a new project or in an existing one?
    Is the problem in one of the editing features?
    Is the problem in one of the export choices?
    Other?
    The answers will be in the details which allow us to help you.
    Thanks.
    ATR

  • I can't open Photoshop elements  error message 150:30 How can I do?

    I can't open Photoshop elements  error message 150:30 How can I do? Mac OSX

    Reinstall, using your discs and serial number. Never restore from backup.
    Gene

  • Opening Premiere Elements (9) projects make under Windows on Mac

    Hi,
    I've switched from PC to Mac. I copy my projects of Premiere Elements (9) on my new Mac. After re-installing Adobe Premiere Elements 9, I can't open my projects. I recieve this message "The projetct is not compatible with the current version of Premier Elements" (in french "Le projet n'est pas compatible avec la version actuelle de Premiere Elements"). Why? There is a way to open my projects made in my old PC to my new Mac?
    Thank's

    BalooRuf
    Classically you cannot open a project (project.prel file) created in Premiere Elements Windows in Premiere Elements installed on a Mac computer. And, the reverse is also true.
    You can export your Premiere Elements Windows Timeline content to a .mov and .mp4 file, and then be expected to transfer that file to Premiere Elements Mac. Does that work for you? I have never heard of anyone finding an alternative.
    ATR

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