Can't open program
I purchased a new computer and can't open my "Indesign" program, I need my serial number but don't no it, what do I do?
Do you have the CLOUD version of InDesign, or the version from before the Cloud?
https://www.adobe.com/account.html for your Adobe orders page
Some general information
Log out of your Cloud account... Restart your computer... Log in to your Cloud account
http://www.adobe.com/products/creativecloud/faq.html
http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
What it is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Cloud Getting Started https://helpx.adobe.com/creative-cloud.html
Similar Messages
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Users (no administrator) can´t opening programs...
After installing Mavericks os x 10.9.2, users (no administrator) can´t opening programs (safari, calculator, any other). Only Finder can be open.
I deleted un account, created again, but the same.
Somebody has the same problem? and solution?
Macbook 2009 later. Thxs.Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting. -
I boot my laptop and it starts up fine, but for some reason I can't open any of my programs. Not sure if somehow a virus got on because nothing works.
Did you just purchase the laptop? If so, I would take it back in, and have Best Buy look at it, and fix it, or get you a different computer.
My opinions are mine, and mine alone. -
Hi,
I just installed LV 8.6 (English version) in my new laptop (WIN 7 English OS). I found under LV 8.6 environment I can not open some programs I developed using LV 8.5 (Chinese version). These programs are saved in folders with Chinese names (subvis for some programs have Chinese names). If I take these programs on the desktop and chang the Chinese name into number or English name I can open them usingL LV 8.6. However, all Chinese words in opened programs can not be identified.
What should I do?
Thanks.
wangI was replying into a recent message thread where the user posted a VI that had some oriental characters in the VI name and I was not able to open it as a result until I saved the file and renamed it using normal alphabetical characters. It is not a problem with LabVIEW but with windows not knowing what to do with a strange character set.
The only solution I know is to go change your file and folder names so they don't use chinese characters. You could also try opening them on a chinese version of Windows. Maybe Microsoft has some download you can install that will allow english Windows to work in a chinese environment. -
TightVNC - Can't open programs on remote session
Hi All,
I'm a Linux newbie and have a problem I can't seem to solve. The other day I installed tightvnc and have a server which runs on startup. I have added the following line to /etc/inittab:
vn:35:once:sudo su - brian -c "vncserver :1 -name Brian -depth 24 -geometry 1280x600"
I also have the following in my xstartup file
#!/bin/sh
#xrdb $HOME/.Xresources
#xsetroot -solid grey
#xterm -geometry 80x24+10+10 -ls -title "$VNCDESKTOP Desktop" &
#twm &
xhost +localhost &
exec startxfce4 &
I am using UltraVNC on Windows 7 to remote into my arch box and I manage to get the XFCE4 desktop. The problem lies in trying to open programs on my remote session. If I click on the terminal shortcut, nothing happens. Same with Firefox etc.. I attempted to right click then execute and still no go.
However, I am able to click the filesystem icon and it will open. Also, I can click on logoff and shutdown no problems.
Any ideas?I use tightvnc as well, but I start it a bit differently (I don't think this is your problem). Have you seen the tightvnc wiki article? I updated it a while ago with the method that I use.
Anyway, I don't think the & mark is needed in your ~/.vnc/xstartup
$ cat ~/.vnc/xstartup
#!/bin/sh
xrdb $HOME/.Xresources
export XKL_XMODMAP_DISABLE=1
#exec ck-launch-session startxfce4
exec ck-launch-session startlxde
I dunno why your mouse isn't working properly if it's not something in that file.
Last edited by graysky (2010-07-08 08:05:33) -
PE 11 new install on WinXP system - Debug event error, can't open program
Hi everyone,
I searched the community for similar errors and followed a couple of troubleshooting steps suggested for older versions of PE, but they didn't work. I just installed Premiere Element 11 on my Windows XP office desktop (also installed PS Elements 11, which works without a problem.) Install went well and I rebooted the system as prompted. Every time I attempt to open Premiere however (I am not attempting to load any video files, I just want to open the program to start a new project), I get the splash screen at first, but after a few seconds of "Loading" and/or "Initializing" a bunch of parameters, the program hangs and following screen pops up:
"Premiere Element Debug Event"
Premiere Element has encountered an error.
[..\..\Src\Core\Preferences.ccp-338]
Continue
When I click on "Continue" the following window pops up:
"Microsoft Visual C++ Runtime Library"
Runtime Error!
Program: ..e\Adobe Premiere Elements 11\Adobe Premiere Elements.exe
The application has requested the Runtime to terminate in an unusual way.
Please contact the application's support team for more information.
OK
So, here I am support team... Need more information, lol. I will also add that clicking the OK after the second window pops up often doesn't close the Premiere splash window still visible in the background, I have to CTRL-ALT-DEL and kill it manually by ending the process in Task Manager.
I installed the same program - same s/n - on my home computer as well, with no issues (that's a much newer, and much faster, Windows 8.1 system however.) I think you are entitled to install 2 copies though, right? So this wouldn't be related to too many attempts to register the same software?
Thanks for any help.umbertob
Wea re not Adobe. We are Premiere Elements users who visit here under our own free will (unscheduled) to help other Premiere Elements users with their Premiere Elements workflows.
Please detail the resources of your Windows XP computer. What edition is it...professional, home premium, or other? You realize come April 2014 Microsoft will discontinue support for Windows XP. Apparently you can continue to use it, but Microsoft points to security risks in that state.
a. how much installed RAM, how much available
b. how much free hard drive space
c. is the video card/graphics card used by the computer up to date according to the web site of the manufacturer of the video card/graphics card.
Did you install the program to the computer default location according to the installation process?
Please review and then we can discuss the details.
Thank you.
ATR -
Can't open programs on MacBook
AAA!
I'm a recent convert to Mac from PC. I know my way around a PC pretty well and it's very frustrating because I feel like a little kindegartner trying to use my new MacBook! I'm not even sure what OS I have, or even how to figure that out! I think I've got the Leopard or something, but i'm not sure what the corresponding numbers are.
My main problem is that I cannot open any programs that did not come pre-installed on my MacBook. That means that I cannot open any of the Microsoft Office programs I installed. I have tried double clicking, right clicking and hitting Open, etc. Anything I could think of, I have tried! All I get is the icon doing the little bouncy thing and then NOTHING! What is going on here? How do I fix it?
Also, I have a Maxtor OneTouch USB external drive that I want to use to back up my MacBook. I have some files on there that I saved from my PC that I need to delete to make room for the clone of my hard drive. However, when I open the Maxtor hard drive in the finder, I don't get the option to move anything to trash. Is it because I saved the files there from my PC??? I don't understand why the Maxtor is like that because I also have a WD Passport and I can do anything I want with the files on that one, even though all that stuff was saved from my PC. I wish I could just use the WD Passport for the backup, but it's not big enough to handle it.
Can anyone help the poor Mac newbie? Thanks!Welcome to macbook forum.
kimeliz5253 wrote:
AAA!
I'm a recent convert to Mac from PC. I know my way around a PC pretty well and it's very frustrating because I feel like a little kindegartner trying to use my new MacBook! I'm not even sure what OS I have, or even how to figure that out! I think I've got the Leopard or something, but i'm not sure what the corresponding numbers are.
Click blue apple on your top left corner of screen > about this mac > if it said MAc OS X version 10.4.x, then you are using Tiger (since Leopard is not in the market yet, unless you got second hand macbook that installed 10.5.x from beta version or developer conference event.
My main problem is that I cannot open any programs that did not come pre-installed on my MacBook. That means that I cannot open any of the Microsoft Office programs I installed. I have tried double clicking, right clicking and hitting Open, etc. Anything I could think of, I have tried! All I get is the icon doing the little bouncy thing and then NOTHING! What is going on here? How do I fix it?
Did you installed it properly using correct CD (and usually it should be in application folder if you installed it correctly). Which office you tried to install there, for PC version office cannot be installed on macbook (unless you using XP on parallel or bootcamp).
Also, I have a Maxtor OneTouch USB external drive that I want to use to back up my MacBook. I have some files on there that I saved from my PC that I need to delete to make room for the clone of my hard drive. However, when I open the Maxtor hard drive in the finder, I don't get the option to move anything to trash. Is it because I saved the files there from my PC??? I don't understand why the Maxtor is like that because I also have a WD Passport and I can do anything I want with the files on that one, even though all that stuff was saved from my PC. I wish I could just use the WD Passport for the backup, but it's not big enough to handle it.
Could be your external was formatted using NTFS format which become read only on macbook / OS X. You should re-format that as FAT32 using your PC or ms-dos system (same FAT32) using OS X disk utility: application/utilities/disk utility/click your external/erase/ file system: ms-dos system.
Good Luck
Can anyone help the poor Mac newbie? Thanks!
You are welcome -
Can't open programs .... HELP!!!
I was in the middle of a system update when my battery died (I know I should've had it plugged in) and now when I wake my computer the programs that are pre-installed with the OS (ie ... Safari, iTunes, GarageBand, etc) won't open. What should I do now?? I can't email or Skype or anything .. HELP!!!
I suggest that you startup from the original dvd that came with your computer & do a custom install of all the Apple programs. This should overwrite any incomplete programs. If it works so that you can access the internet download the latest combo update & run this which will update all, hopefully.
If Software Update will run at any time try this instead of what I've just written. It might solve all.
You can also run Disk Utility from the install disk and do a repair disk & a repair permissions. Both of these might help sort things out.
I keep a bootable external backup which I would use in such a situation so that I can then reinstall any applications which don't open.
Let's know if any of these work for you.
Neville -
I can open all my Adobe programs apart from InDesign which gives Error 5.
"Licensing for this product has stopped working" is the description.
Any suggestions are appreciated.
Thanks.Which version, what OS?
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I can not open programs i have downloaded from the internet
i have downloaded a number of programs , example : contour- storyteller.
and my mac will not let me open and install unlike my other mac and my brothers mac
can anyone help me with this.See the heading "How to open an app from a unidentified developer" on this support page. The instructions apply to installer packages as well as applications.
-
HELP ! Crystal Report 2011 TRIAL - Can't Open Program WITHOUT AN ERROR
Server: windows 2008 R2
1) Crystal Reports 2011 was installed using the Trial version.
2) Added the trial key in the form - OK.
3) Clicked to start Crystal Reports 2011 and a dialog box pops up:
CRYSTAL REPORTS STOPPED WORKING
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Problem signature:
Problem Event Name: APPCRASH
Application Name: crw32.exe
Application Version: 14.0.0.760
Application Timestamp: 4d688f61
Fault Module Name: crw32.exe
Fault Module Version: 14.0.0.760
Fault Module Timestamp: 4d688f61
Exception Code: c0000005
Exception Offset: 00028ada
OS Version: 6.1.7600.2.0.0.16.7
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
FROM EVENT LOG - MORE INFORMATION
~~~~~~~~~~~~~~~~
EVENT LOG
~~~~~~~~~~~~~~~~
CRYSTAL REPORTS 011 - 32 Bit
Windows 2008 R2 Statndard
64 bit, 16 GB ram
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Fault bucket 2445902896, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: crw32.exe
P2: 14.0.0.760
P3: 4d688f61
P4: crw32.exe
P5: 14.0.0.760
P6: 4d688f61
P7: c0000005
P8: 00028ada
P9:
P10:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Faulting application name: crw32.exe, version: 14.0.0.760, time stamp: 0x4d688f61
Faulting module name: crw32.exe, version: 14.0.0.760, time stamp: 0x4d688f61
Exception code: 0xc0000005
Fault offset: 0x00028ada
Faulting process id: 0x1be0
Faulting application start time: 0x01cc367d04e5e87c
Faulting application path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe
Faulting module path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe
Report Id: 486fd25a-a270-11e0-b215-842b2b4c199e
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Attached files:
C:\Users\jyanagi\AppData\Local\Temp\WERF967.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\jyanagi\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_crw32.exe_149624126266436fca64902e9d839546696c19_00630da2
Analysis symbol:
Rechecking for solution: 0
Report Id: 486fd25a-a270-11e0-b215-842b2b4c199e
Report Status: 0
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
The description for Event ID 1904 from source HHCTRL cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
about:blank
http://go.microsoft.com/fwlink?LinkID=45840
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
APPLICATION ERROR - EventID 1000
Faulting application name: crw32.exe, version: 14.0.0.760, time stamp: 0x4d688f61
Faulting module name: crw32.exe, version: 14.0.0.760, time stamp: 0x4d688f61
Exception code: 0xc0000005
Fault offset: 0x00028ada
Faulting process id: 0x3644
Faulting application start time: 0x01cc367c5f8cd8b8
Faulting application path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe
Faulting module path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe
Report Id: a1c2265e-a26f-11e0-b215-842b2b4c199eGet Windows Live Mail to create your own photo e-mailsHi,
Thanks for your reply. I followed the other link and it didn't help my current situation.
Is there a link for paid support .. all I need to do is the following for a client:
1) Install Crystal report 2011 on a Microsoft 2008 Server R2.. my error message is above.
Resolve the error on start up of Crystal reports..
It's already been over 1 week .. and I can't seem to get a live person on SAP that can help me... once this is resolved I think I will be ok.
I have CR XI on running on another server with no issues.. I don't know if the above is due to a service pack issue, security issue on installation, ... its a production server so I just want to resolve this quick.
Any help you can give me on getting alive person that I can talk to will be greatly appreciated.
Thank you.
Edited by: Mitsuokbs on Jul 1, 2011 10:38 AM -
Id CS6 Subscription won't run- trial expired- can't open program...
I downloaded the trial version of InDesign and it's been working perfectly for several weeks. When the trial was going to expire I purchased a subscription. I don't understand how to make my program realize that I have a subscription..... it will not open at all now and I keep getting a box that tells me the trial is over and to purchase a subscription.
I've looked in my Adobe Application Manager and it says Indesign is installed.... I don't know what else to do and I need access to the software as soon as possible!When opening the software please click on the License this Software option. You will then want to enter the Adobe ID tried to your subscription.
-
Help with Premiere 1.5 - Configuration Change - Can't Open Program!
I apologize if this question has already been answered in the forum, but I am mid-project and need assistance (with Premiere Pro 1.5).
After a system restore, I tried to open Premiere and got this message: 'Your computer's configuration appears to have changed since the time the product was activated. To continue using this product, please click OK to activate it again for your new system configuration, or click Cancel to exit.'
After clicking 'OK' and waiting, nothing happens - and I have to go to the task manager to close Premiere.
Do I need to re-install?
If so, how do I back up and preserve my Premiere projects so they are not lost after Premiere Pro is reinstalled?
Thanks in advance for any assistance.I would immediately contact Adobe Customer Service (not Technical Service).
For whatever reason, you have lost Activation. C/S can reset that for you. There could be a lot of reasons for this, and in the end, C/S might well have you uninstall and reinstall, but I would call them first.
Good luck,
Hunt -
I can't open programs without it crashing - help
i try to open app store, itunes mail etc and the apps quit - highly frusting and nothing i seem to try helps here is the error report for the last time can anyone recommend a fix
Process: App Store [366]
Path: /Applications/App Store.app/Contents/MacOS/App Store
Identifier: com.apple.appstore
Version: 1.1.2 (92.3)
Build Info: Firenze-92003000000000~4
Code Type: X86-64 (Native)
Parent Process: launchd [116]
Date/Time: 2012-05-03 23:18:55.561 +0100
OS Version: Mac OS X 10.7.3 (11D50b)
Report Version: 9
Interval Since Last Report: 44272 sec
Crashes Since Last Report: 4067
Per-App Interval Since Last Report: 223 sec
Per-App Crashes Since Last Report: 9
Anonymous UUID: 59C911AD-851F-4C72-9798-57F55190189F
Crashed Thread: 3 Dispatch queue: ISSoftwareMap queue
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000078
VM Regions Near 0x78:
-->
__TEXT 00000001096e6000-000000010972c000 [ 280K] r-x/rwx SM=COW /Applications/App Store.app/Contents/MacOS/App Store
Application Specific Information:
objc[366]: garbage collection is OFF
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff8b8f267a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8b8f1d71 mach_msg + 73
2 com.apple.CoreGraphics 0x00007fff90ea874e _CGSCreateWindowInline + 420
3 com.apple.CoreGraphics 0x00007fff90ea80cf CGSNewWindowWithOpaqueShape + 574
4 com.apple.HIToolbox 0x00007fff89d665ab _GetMenuBarWindow + 215
5 com.apple.HIToolbox 0x00007fff89d6648b GetMenuBarView(MenuData*, unsigned char) + 47
6 com.apple.HIToolbox 0x00007fff89d70ba8 MBarMenuRgn + 24
7 com.apple.HIToolbox 0x00007fff89d709b3 _ZL7ShowBar21MenuBarAnimationStylehhh + 260
8 com.apple.HIToolbox 0x00007fff89d9d6ad _ZL21UpdateAggregateUIMode21MenuBarAnimationStylehh + 726
9 com.apple.AppKit 0x00007fff8a5cc6d8 -[NSApplication finishLaunching] + 915
10 com.apple.AppKit 0x00007fff8a5cc044 -[NSApplication run] + 125
11 com.apple.AppKit 0x00007fff8a84ab88 NSApplicationMain + 867
12 com.apple.appstore 0x00000001096e7780 0x1096e6000 + 6016
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8b8f47e6 kevent + 10
1 libdispatch.dylib 0x00007fff862795be _dispatch_mgr_invoke + 923
2 libdispatch.dylib 0x00007fff8627814e _dispatch_mgr_thread + 54
Thread 2:: Dispatch queue: Query work queue
0 libsystem_kernel.dylib 0x00007fff8b8f3bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8fbf6274 _pthread_cond_wait + 840
2 com.apple.Metadata 0x00007fff8d60c0a9 _pushNotification + 464
3 com.apple.Metadata 0x00007fff8d60e65d processUpdatesLocked + 8901
4 com.apple.Metadata 0x00007fff8d60eba7 tryProcessUpdates + 163
5 com.apple.Metadata 0x00007fff8d60efa2 _MDQueryCallback + 189
6 com.apple.Metadata 0x00007fff8d60f657 doQueryResultsCallback + 106
7 com.apple.Metadata 0x00007fff8d5f9eeb _XQueryResultsCallback + 276
8 com.apple.Metadata 0x00007fff8d5f9da6 MDSClientCallbacks_server + 146
9 libsystem_kernel.dylib 0x00007fff8b8f2537 mach_msg_server_once + 427
10 com.apple.Metadata 0x00007fff8d610b52 ___MDQueryExecute_block_invoke_3 + 107
11 libdispatch.dylib 0x00007fff8627c2b6 _dispatch_source_invoke + 635
12 libdispatch.dylib 0x00007fff86278f77 _dispatch_queue_invoke + 71
13 libdispatch.dylib 0x00007fff862790d4 _dispatch_queue_drain + 210
14 libdispatch.dylib 0x00007fff86278f66 _dispatch_queue_invoke + 54
15 libdispatch.dylib 0x00007fff86278760 _dispatch_worker_thread2 + 198
16 libsystem_c.dylib 0x00007fff8fbf43da _pthread_wqthread + 316
17 libsystem_c.dylib 0x00007fff8fbf5b85 start_wqthread + 13
Thread 3 Crashed:: Dispatch queue: ISSoftwareMap queue
0 libobjc.A.dylib 0x00007fff862903d8 objc_msgSend_vtable15 + 24
1 com.apple.CommerceKit 0x000000010977aa3f -[ISSoftwareMap _applicationForMDItem:] + 103
2 com.apple.CommerceKit 0x000000010977a598 -[ISSoftwareMap _updateMapWithDictionary:query:useQuery:] + 1360
3 com.apple.CoreFoundation 0x00007fff87659aaa _CFXNotificationPost + 2634
4 com.apple.CoreFoundation 0x00007fff87690a53 CFNotificationCenterPostNotificationWithOptions + 115
5 com.apple.Metadata 0x00007fff8d60c14b ___pushNotification_block_invoke_1 + 104
6 libdispatch.dylib 0x00007fff862778ba _dispatch_call_block_and_release + 18
7 libdispatch.dylib 0x00007fff8627910a _dispatch_queue_drain + 264
8 libdispatch.dylib 0x00007fff86278f66 _dispatch_queue_invoke + 54
9 libdispatch.dylib 0x00007fff86278760 _dispatch_worker_thread2 + 198
10 libsystem_c.dylib 0x00007fff8fbf43da _pthread_wqthread + 316
11 libsystem_c.dylib 0x00007fff8fbf5b85 start_wqthread + 13
Thread 4:: WebCore: LocalStorage
0 libsystem_kernel.dylib 0x00007fff8b8f3bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8fbf6274 _pthread_cond_wait + 840
2 com.apple.JavaScriptCore 0x00007fff84dcc5a0 ***::ThreadCondition::timedWait(***::Mutex&, double) + 64
3 com.apple.WebCore 0x00007fff850816ba ***::MessageQueue<WebCore::LocalStorageTask>::waitForMessage() + 132
4 com.apple.WebCore 0x00007fff85081613 WebCore::LocalStorageThread::threadEntryPoint() + 99
5 com.apple.WebCore 0x00007fff8508155b WebCore::LocalStorageThread::threadEntryPointCallback(void*) + 9
6 libsystem_c.dylib 0x00007fff8fbf28bf _pthread_start + 335
7 libsystem_c.dylib 0x00007fff8fbf5b75 thread_start + 13
Thread 5:: Dispatch queue: com.apple.root.default-priority
0 libsystem_kernel.dylib 0x00007fff8b8f3bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8fbf6274 _pthread_cond_wait + 840
2 com.apple.Foundation 0x00007fff8e3234e4 -[NSCondition wait] + 261
3 com.apple.Foundation 0x00007fff8e316878 -[NSObject(NSThreadPerformAdditions) performSelector:onThread:withObject:waitUntilDone:modes:] + 975
4 com.apple.Foundation 0x00007fff8e31642b -[NSObject(NSThreadPerformAdditions) performSelectorOnMainThread:withObject:waitUntilDone:] + 135
5 com.apple.CommerceKit 0x00000001097887ff +[ISNetworkObserver sharedInstance] + 102
6 com.apple.CommerceKit 0x00000001097715b1 -[ISURLOperation init] + 192
7 com.apple.CommerceKit 0x000000010976d870 -[ISStoreURLOperation init] + 41
8 com.apple.CommerceKit 0x0000000109769f2e -[ISLoadURLBagOperation _loadURLBagFromURL:] + 63
9 com.apple.CommerceKit 0x000000010976ac1d -[ISLoadURLBagOperation run] + 356
10 com.apple.CommerceKit 0x000000010976b338 -[ISOperation _main:] + 376
11 com.apple.CommerceKit 0x000000010976b6a0 -[ISOperation main] + 353
12 com.apple.Foundation 0x00007fff8e30f6d8 -[__NSOperationInternal start] + 705
13 com.apple.Foundation 0x00007fff8e322936 ____NSOQSchedule_block_invoke_2 + 124
14 libdispatch.dylib 0x00007fff862778ba _dispatch_call_block_and_release + 18
15 libdispatch.dylib 0x00007fff86278799 _dispatch_worker_thread2 + 255
16 libsystem_c.dylib 0x00007fff8fbf43da _pthread_wqthread + 316
17 libsystem_c.dylib 0x00007fff8fbf5b85 start_wqthread + 13
Thread 6:
0 libsystem_kernel.dylib 0x00007fff8b8f4192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8fbf4594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff8fbf5b85 start_wqthread + 13
Thread 3 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x00007f818969a3a0 rcx: 0x00000000000aa680 rdx: 0x00007f81896b4b30
rdi: 0x00007fff75243e90 rsi: 0x00007fff8ae4fad0 rbp: 0x0000000109b1bbd0 rsp: 0x0000000109b1bba8
r8: 0x0000000000000009 r9: 0x0000000000000000 r10: 0x00000000698589ff r11: 0x00000000fff7ffff
r12: 0x00007f8189624350 r13: 0x00007fff8628f04c r14: 0x000000010989f660 r15: 0x00007f8189666840
rip: 0x00007fff862903d8 rfl: 0x0000000000010246 cr2: 0x0000000000000078
Logical CPU: 1
Binary Images:
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0x109754000 - 0x109881fef com.apple.CommerceKit (1.0 - 93.3) <50422F22-A0F7-3326-B714-AF8384B62805> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/CommerceKit
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0x10b6ee000 - 0x10b6f4fef libcldcpuengine.dylib (1.50.69 - compatibility 1.0.0) <C0C4CC37-F2FD-301C-A830-EC54D86612D5> /System/Library/Frameworks/OpenCL.framework/Libraries/libcldcpuengine.dylib
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0x10d1b9000 - 0x10d24cff7 unorm8_bgra.dylib (1.50.69 - compatibility 1.0.0) <5FB796A4-1AD0-3B4D-AA83-F8A46E039224> /System/Library/Frameworks/OpenCL.framework/Libraries/ImageFormats/unorm8_bgra. dylib
0x10d26f000 - 0x10d270ff3 +cl_kernels (??? - ???) <C32E9E8D-0274-4E43-A923-1A9E6185C3A2> cl_kernels
0x7fff692e6000 - 0x7fff6931abaf dyld (195.6 - ???) <0CD1B35B-A28F-32DA-B72E-452EAD609613> /usr/lib/dyld
0x7fff84d0a000 - 0x7fff84d1ffff com.apple.speech.synthesis.framework (4.0.74 - 4.0.74) <C061ECBB-7061-3A43-8A18-90633F943295> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
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0x7fff8505e000 - 0x7fff85d72fef com.apple.WebCore (7534.53 - 7534.53.11) <E37D145A-0BFD-3BE0-98A9-7F04CE9B6E6E> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
0x7fff85d73000 - 0x7fff85d73fff com.apple.Cocoa (6.6 - ???) <7EC4D759-B2A6-3A99-AC75-809FED1500C6> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x7fff85d74000 - 0x7fff85d75fff libodfde.dylib (??? - ???) <9725455E-BA0B-3371-8570-CFE50D3BDA84> /usr/lib/libodfde.dylib
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0x7fff85d98000 - 0x7fff86274fef com.apple.RawCamera.bundle (3.12.0 - 614) <E0F08224-8A63-BBCE-BE85-8B0BAB22A7DA> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x7fff86275000 - 0x7fff86275fff com.apple.Accelerate (1.7 - Accelerate 1.7) <82DDF6F5-FBC3-323D-B71D-CF7ABC5CF568> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x7fff86276000 - 0x7fff86284fff libdispatch.dylib (187.7.0 - compatibility 1.0.0) <712AAEAC-AD90-37F7-B71F-293FF8AE8723> /usr/lib/system/libdispatch.dylib
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0x7fff86372000 - 0x7fff86373ff7 libsystem_sandbox.dylib (??? - ???) <5087ADAD-D34D-3844-9D04-AFF93CED3D92> /usr/lib/system/libsystem_sandbox.dylib
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0x7fff86531000 - 0x7fff86534fff libCoreVMClient.dylib (??? - ???) <E034C772-4263-3F48-B083-25A758DD6228> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x7fff86535000 - 0x7fff86574ff7 libGLImage.dylib (??? - ???) <348729DC-BC44-3744-B249-9DFA6498344A> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x7fff86575000 - 0x7fff86599fff com.apple.Kerberos (1.0 - 1) <1F826BCE-DA8F-381D-9C4C-A36AA0EA1CB9> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x7fff8659b000 - 0x7fff865ceff7 com.apple.GSS (2.1 - 2.0) <57AD81CE-6320-38C9-9B66-0E5A4DEA898A> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
0x7fff865cf000 - 0x7fff86610fff com.apple.QD (3.40 - ???) <47674D2C-BE88-388E-B1B0-03F08BFFE5FD> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x7fff868b8000 - 0x7fff86996fff com.apple.DiscRecording (6.0.3 - 6030.4.1) <8DB1BDDD-F066-3E8B-B416-11DF712C6A1E> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
0x7fff869b4000 - 0x7fff86a38ff7 com.apple.ApplicationServices.ATS (317.5.0 - ???) <C2B254F0-6ED8-3313-9CFC-9ACD519C8A9E> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x7fff86a39000 - 0x7fff86a56ff7 com.apple.openscripting (1.3.3 - ???) <4FACC89E-FDAA-3CA5-B5CD-1F4EEAEDF7CF> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
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0x7fff86af4000 - 0x7fff86b96ff7 com.apple.securityfoundation (5.0 - 55107) <6C2E7362-CB11-3CBD-BB1C-348E4B10F25A> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x7fff86eea000 - 0x7fff86f30ff7 libcurl.4.dylib (7.0.0 - compatibility 7.0.0) <01DD0773-236C-3AC3-B43B-07911F458767> /usr/lib/libcurl.4.dylib
0x7fff8760d000 - 0x7fff877e1fff com.apple.CoreFoundation (6.7.1 - 635.19) <57B77925-9065-38C9-A05B-02F4F9ED007C> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
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0x7fff87ac5000 - 0x7fff880a9fff libBLAS.dylib (??? - ???) <C34F6D88-187F-33DC-8A68-C0C9D1FA36DF> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x7fff880aa000 - 0x7fff880d5ff7 com.apple.CoreServicesInternal (113.12 - 113.12) <C37DAC1A-35D2-30EC-9112-5EEECED5C461> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/Cor eServicesInternal
0x7fff8813c000 - 0x7fff8813dff7 libsystem_blocks.dylib (53.0.0 - compatibility 1.0.0) <8BCA214A-8992-34B2-A8B9-B74DEACA1869> /usr/lib/system/libsystem_blocks.dylib
0x7fff88192000 - 0x7fff88196fff libutil.dylib (??? - ???) <28672328-B738-38CE-B231-8A93CA6E6EA4> /usr/lib/libutil.dylib
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0x7fff8819e000 - 0x7fff881a3ff7 libsystem_network.dylib (??? - ???) <5DE7024E-1D2D-34A2-80F4-08326331A75B> /usr/lib/system/libsystem_network.dylib
0x7fff881a4000 - 0x7fff881adff7 libsystem_notify.dylib (80.1.0 - compatibility 1.0.0) <A4D651E3-D1C6-3934-AD49-7A104FD14596> /usr/lib/system/libsystem_notify.dylib
0x7fff885cd000 - 0x7fff88637ff7 com.apple.framework.IOKit (2.0 - ???) <EEEB42FD-E3E1-3A94-A771-B1993B694F17> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x7fff8877b000 - 0x7fff887cdff7 libGLU.dylib (??? - ???) <3C9153A0-8499-3DC0-AAA4-9FA6E488BE13> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x7fff887ce000 - 0x7fff887e4ff7 com.apple.ImageCapture (7.0 - 7.0) <F15FC6FB-9E88-3BE9-BABE-0454D3A502A0> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x7fff8881e000 - 0x7fff88859fff com.apple.LDAPFramework (3.1 - 120.2) <5633BDE9-BDCB-35CC-BC6B-B8E4CD011D51> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x7fff88883000 - 0x7fff88897ff7 com.apple.LangAnalysis (1.7.0 - 1.7.0) <04C31EF0-912A-3004-A08F-CEC27030E0B2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x7fff88898000 - 0x7fff889f1fff com.apple.audio.toolbox.AudioToolbox (1.7.2 - 1.7.2) <0AD8197C-1BA9-30CD-98F1-4CA2C6559BA8> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
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0x7fff8924b000 - 0x7fff892bbfff com.apple.datadetectorscore (3.0 - 179.4) <B4C6417F-296C-31C1-BB94-980BFCDC9175> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore
0x7fff892bc000 - 0x7fff8945bfff com.apple.QuartzCore (1.7 - 270.2) <F2CCDEFB-DE43-3E32-B242-A22C82617186> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x7fff8954c000 - 0x7fff895a4fff libTIFF.dylib (??? - ???) <DD797FBE-9B63-3785-A9EA-0321D113538B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x7fff897a8000 - 0x7fff897d1fff libJPEG.dylib (??? - ???) <64D079F9-256A-323B-A837-84628B172F21> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
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0x7fff89b5b000 - 0x7fff89b5dfff libCVMSPluginSupport.dylib (??? - ???) <B2FC6EC0-1A0C-3482-A3C9-D08446E8713A> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib
0x7fff89c35000 - 0x7fff89c36fff libDiagnosticMessagesClient.dylib (??? - ???) <3DCF577B-F126-302B-BCE2-4DB9A95B8598> /usr/lib/libDiagnosticMessagesClient.dylib
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0x7fff89d4f000 - 0x7fff8a079ff7 com.apple.HIToolbox (1.8 - ???) <D6A0D513-4893-35B4-9FFE-865FF419F2C2> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
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0x7fff8b781000 - 0x7fff8b787fff IOSurface (??? - ???) <03F95CAC-569C-3573-B3D7-2D211B8BDC56> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x7fff8b788000 - 0x7fff8b83bfff com.apple.CoreText (220.11.0 - ???) <0322442E-0530-37E8-A7D6-AEFD909F0AFE> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
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0x7fff8c021000 - 0x7fff8c051fff com.apple.framework.Admin (11.0 - 11.0) <D7C96057-01E2-3D78-B0FF-23976D585408> /System/Library/PrivateFrameworks/Admin.framework/Versions/A/Admin
0x7fff8c052000 - 0x7fff8c05cfff libcsfde.dylib (??? - ???) <64ABF5C0-6F81-36E7-92F3-AD5A4FFF2F3D> /usr/lib/libcsfde.dylib
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0x7fff8c072000 - 0x7fff8c09fff7 com.apple.opencl (1.50.69 - 1.50.69) <687265AF-E9B6-3537-89D7-7C12EB38193D> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
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0x7fff8c16c000 - 0x7fff8c599fff libLAPACK.dylib (??? - ???) <4F2E1055-2207-340B-BB45-E4F16171EE0D> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x7fff8c6a3000 - 0x7fff8c6a3fff com.apple.Accelerate.vecLib (3.7 - vecLib 3.7) <C06A140F-6114-3B8B-B080-E509303145B8> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x7fff8c6a4000 - 0x7fff8c6a4fff com.apple.ApplicationServices (41 - 41) <89B6AD5B-5C75-3E83-8C2B-AA7F4C55E400> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x7fff8c702000 - 0x7fff8c711ff7 libxar-nossl.dylib (??? - ???) <A6ABBFB9-E4ED-38AD-BBBB-F9958B9CEFB5> /usr/lib/libxar-nossl.dylib
0x7fff8c73c000 - 0x7fff8c741fff com.apple.OpenDirectory (10.7 - 146) <A674AB55-6E3D-39AE-9F9B-9865D0193020> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
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0x7fff90e3b000 - 0x7fff917cb7a7 com.apple.CoreGraphics (1.600.0 - ???) <177D9BAD-72C9-3ADF-A391-5B88C5EE623F> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
0x7fff91807000 - 0x7fff9180cfff libcache.dylib (47.0.0 - compatibility 1.0.0) <1571C3AB-BCB2-38CD-B3B2-C5FC3F927C6A> /usr/lib/system/libcache.dylib
0x7fff9180d000 - 0x7fff9180dfff com.apple.audio.units.AudioUnit (1.7.2 - 1.7.2) <04C10813-CCE5-3333-8C72-E8E35E417B3B> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 2
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 1204
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=170.6M resident=104.0M(61%) swapped_out_or_unallocated=66.6M(39%)
Writable regions: Total=59.3M written=4128K(7%) resident=11.8M(20%) swapped_out=0K(0%) unallocated=47.5M(80%)
REGION TYPE VIRTUAL
=========== =======
CG backing stores 3708K
CG image 92K
CG raster data 36K
CG shared images 3384K
CoreGraphics 16K
CoreImage 8K
CoreServices 1572K
MALLOC 42.4M
MALLOC guard page 32K
Mach message 12K
Memory tag=251 8K
OpenCL 20K
SQLite page cache 192K
STACK GUARD 56.0M
Stack 11.0M
VM_ALLOCATE 236K
__CI_BITMAP 80K
__DATA 15.9M
__IMAGE 528K
__LINKEDIT 47.9M
__RC_CAMERAS 244K
__TEXT 122.7M
__UNICODE 544K
mapped file 38.8M
shared memory 312K
=========== =======
TOTAL 345.5M
Model: MacBookAir4,2, BootROM MBA41.0077.B0F, 2 processors, Intel Core i5, 1.7 GHz, 4 GB, SMC 1.73f63
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353737334448302D4348392020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353737334448302D4348392020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE9), Broadcom BCM43xx 1.0 (5.100.98.75.19)
Bluetooth: Version 4.0.3f12, 2 service, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM128C, 121.33 GB
USB Device: FaceTime Camera (Built-in), apple_vendor_id, 0x850a, 0xfa200000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfa100000 / 2
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 5
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821f, 0xfa113000 / 8
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x024d, 0xfa120000 / 4
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8404, 0xfd110000 / 3Some ideas I have. My first step would be to try and isolate the issue. With multiple applications crashing it suggests a system-wide issue of some sort.
I'd suggest starting up in Safe Mode first and see if the problem. The method for starting in Safe Mode is described in the following article:
http://support.apple.com/kb/HT1455
Safe Mode imposes certain limitations and will not load startup items and various other add-ons. It also does a little bit of clean up. Once up in that mode I'd start some applications that had previously caused the crash and see if they now crash.
If you can't get a crash to occur then it suggests something being loaded on boot is causing the issue. In that case, go into System Preferences->Users and Groups, select our login and go to Login Items. Disable them all and then restart. Again test to see if you get the crashes. If you don't start adding back Login Items one at a time until you find a culprit. If you find one you can investigate with the vendor to see if some quirk exists, or you may just need to reinstall the item.
If the crashes occur in Safe Mode things are a bit more interesting. You could have a corrupt OS installation or you might have a hardware issue of some sort. Hopefully you have a backup of your boot drive.
You could then boot into Recovery Mode (holding down the Command Key and R when you hear the chime during startup and keeping it down until you enter recovery mode). I'd first try checking the disk and permissions with Disk Utility and if there are problems do the appropriate repair. If you do repair the drive, go ahead and reboot and see if the problem is fixed.
If there are no errors or the crashes still are taking place, the next step is a bit more involved. You would again boot into Recovery Mode. This time be sure you have a solid internet connection and plug in the laptop so you have power for the entire process. At that point you could install Lion to get fresh files written for the OS. -
Can't open program, no error message
Hello!
I'm looking for some itunes help ideas. When I try to open itunes, it won't open. I get the hourglass and then nothing, no error messages.
History: My husband received a new ipod for Christmas that wanted the update. I installed the update, but it didn't open. I uninstalled everything, turned off all antivirus software, then reinstalled. Opened and worked find. The next day it's back to not working. I've disabled my antivirus, but that didn't work. I've updated my Windows also.
Any ideas would be so helpful!
Thanks so much!
Dell Windows XPFYI I received this. Maybe it will help.
you had to install it thru another computer, its likly antivirus (Especailly anti spam in norton products) is causing some issues.
First goto control panel>Add and remove and uninstall itunes AND quicktime (No music is lost doing this).
Make sure your user account is the administrator and, if there are multible user accounts that "Fast user switching" is off (Located in the control panel)
Scan the system for any malware (aka ad ware/spyware) with a adware scanner. Ewido is good at getting the Qoologic adware which affects itunes.
Goto the PC makers site and make sure you have installed all the updates that apply to your model. Some PCs (Especailly alot of HP models) have issues with itunes and they offer patches to fix it.
Goto the windows/microsoft update site and make sure your version of windows is up to date as well
DIsable your antivirus/security programs and download AND SAVE itunes from the apple.com site. If you are unable to see a download button or the download does not work, try another browser.
Once the download is done, double click it in the location you save it and install it with security programs disabled.
Dell Windows XP 5G iPod with Radio Remote, iTunes Version 7.0.2.16
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