Can't open svg files

Hi all! I have a 2008 iMac I've been using for a long time. I just bought a new 2013 iMac. I'm using Illustrator CS6 (via the cloud). I work for a company that has me download svg files. I normally open those using Illustrator (I am using the same version of Illustrator on both computers). When I used to open the svg files, I would get a message that says, "The document uses fonts or characters which are not available or are in a different format than originally specified." Below that it says, "Sans-serf: An unknown problem occured." But then I'd click "OK" and it would open just fine.
On my new iMac, when I double click on the same svg file, I get the message, "The operation cannot complete because of an unknown error. [CANT].
So... what can I do? It doesn't give me any options at all!
julie

am running adobe illustrator 17.1.
can create an svg by saving from illustrator as svg 1.1. specifically unselecting "preserve illustrator editing capabilities" and saving the svg. cannot reopen the svg from illustrator. illustrator just crashes.
Process:         Adobe Illustrator [2478]
Path:            /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier:      com.adobe.illustrator
Version:         17.1.0 (17.0.0)
Code Type:       X86-64 (Native)
Parent Process: launchd [252]
Responsible:     Adobe Illustrator [2478]
User ID:         502
Date/Time:       2014-04-14 13:32:12.994 -0400
OS Version:      Mac OS X 10.9.2 (13C64)
Report Version: 11
Anonymous UUID: 1CF12335-9992-8525-CEF9-BEB54797DCA9
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
VM Regions Near 0:
-->
    __TEXT                 0000000100000000-00000001014a9000 [ 20.7M] r-x/rwx SM=COW /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

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