Can't open unlocked file I have read & write privileges for

My nephew emailed me an RTF (created using iWork Pages on a Mac running 10.5.8). When I try to open it, I get "The document “x.rtf” could not be opened. You do not have appropriate access privileges."
Get Info shows the file isn't locked, plus:
You have custom access
dp (Me) Read & Write
(unknown) Read only
everyone Read only
His parents use Parental Controls, so I thought I might be encountering an ACL problem. But the Terminal command "chmod -a# 0 x.rtf" yields "No ACL present".
I tried changing the privileges for "everyone" to Read & Write but -- as I expected -- it makes no difference. (OSX won't let me change the privileges for "unknown.")
For that matter, he attached 2 other files as well -- they behave the same ways.
It's useless to try fixing the problem on his end unless I can provide his parents with super-simple step-by-step directions, so I'd prefer to fix it myself if possible, but I'm stumped as to what's wrong.

According to http://www.freebsd.org/doc/handbook/permissions.html, in the case of directories, the execute bit controls whether they may be traversed. So it's normal for this bit to be set for a directory.
To clarify where I'm at now: ls -l for the directory containing the file shows
drwxrwxrwx   9 dp dp         306 Jun 17 20:33 x.rtf
and CDing to the file itself shows
drwxrwxrwx 3 dp dp    102 Jun 15 17:17 Contents
-rw-rw-rw- 1 dp dp 10156 Apr 17 22:45 H4835.jpg
drwxrwxrwx 3 dp dp    102 Jun 15 17:17 QuickLook
-rw-rw-rw- 1 dp dp   8363 Jun 15 17:17 imgres.jpg
-rw-rw-rw- 1 dp dp 31077 Jun 15 17:17 index.xml.gz
-rw-rw-rw- 1 dp dp 47231 Apr 17 19:01 macbookair.jpg
-rw-rw-rw- 1 dp dp 36191 Apr 17 21:14 unknown.jpg
Get Info still says I have "custom access" to the RTF. Get Info for each file and directory (and their contents) it contains, however, says "You can read and write." I've searched the web and our KB but find very little about exactly what "custom access" means. As near as I can tell, it should mean it has an ACL, but as I reported earlier, that's apparently not so.

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