Can't open vidoes on Photoshop?

I can't open vidoes in Photoshop CS4 Extended. When i import a quicktime file it says Movie cannot be opened. When i try to import a .mp4 file i get a message "Photoshop Stopped working" Whats going on why can't i import vidoes in to photoshop?

Bill,
I've read the three or so pages on the subject of codec and wrappers. This
is way beyond what it should be. I have a colleague with a mac and cs4. and
does 'file,open,selects the .mov and they open.  I must change from ''all
readable documents'' to ''all documents''.  Even then , when I look at the
''format'' option, ''quicktime'' is not available. I have just fully
uninstalled  pcs4 including preferences, updated quicktime and reinstalled
ps4. unfortunately, I still have the same problem.
2011/5/17 Bill Hunt <[email protected]>
What is the CODEC contained in the MOV "wrapper?" It could well be one that
PS-Extended cannot use, though you might have it properly installed on your
Mac.
>
For a little background, see this *
http://forums.adobe.com/thread/440037?tstart=0* on "wrappers," and then
this http://forums.adobe.com/thread/546811?tstart=0 for background on
CODEC's.
>
I am puzzled why the MOV wrapper is not showing as a supported file format
in PS-Extended, and especially on your Mac. At that point, PS-Extended is
not yet looking inside the wrapper. You are not getting the linking to that
wrapper, and that is odd, at least to me. The issue with the contained CODEC
would surface, when PS-Extended tries to Import the AV file.
>
Good luck,
>
Hunt
>

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