Can't play a purchased TV show

I've purchased game of thrones and when I press play it asks me to confirm I'm over 15. When I press ok it takes me back to the start menu. Can anyone help? It very frustrating.

I've found the solution. Its a bug in the new update for apple tv:
Apple TV not playing purchase TV episodes, after latest update to Apple TV was applied
Graham 
May 18 in Apple TV Member
I purchased a TV series on Apple TV (as I have done many times before).
However,
after upgrading the Apple TV last month (with the latest software
update), I now can't play those TV episodes, without great difficulty
I
can see the purchases episodes. But, when I press "play", then press
"OK", it's as though I've pressed "cancel", and it goes back to the
screen with the "play" icon (i.e. not letting me through to the show
I've purchased)
I’ve
gone back to Apple ID to make sure my birthdate is correct, and have
checked the Parent Controls to make sure they’re right.
I did a complete restore, but nothing changed.
So, in my frustration, I tried my last resort (which is no real solution), and it worked!!
Here it is:
When
I want to watch a TV episode that I've purchased (which is appropriate
for those aged over 15+), I need to do the following:
Click "Play", then click "OK" (to watch show appropriate for those aged 15+)   - Then, REPEAT THIS 2-STAGE  PROCESS 4 OR 5 TIMES
On the 4th or 5th time I click "Play" and then click "OK", the TV episode plays!
Is this a bug in the Apple TV, that I should raise with them?  Does anyone know what’s causing this issue?
thanks

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    Click "Play", then click "OK" (to watch show appropriate for those aged 15+)   - Then, REPEAT THIS 2-STAGE  PROCESS 4 OR 5 TIMES
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