Can't play iTunes movie rental because of QuickTime error????

Dear All,
I just rented and downloaded an HD movie from iTunes ("Despicable Me"), but can't play it, because instead I get the error message: "This movie requires QuickTime, which is not supported by this version of iTunes."
I do have QuickTime (V.10.1) as well as the latest version of iTunes (11.0.4).
How can I solve this supposed incompatibility problem?
Or can I at least get a refund or credit on the unused rental?
Thank you!!!

When I read your post, I checked my version of QuickTime, and see that it is version 10.2.
Then I noticed you are not running Mountain Lion - you are still on Lion per your post.
I don't know for sure if that's the problem, but I thought I'd mention it just in case.

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