Can't play Purchased Music getting error 42404

Have the newest iTunes and Quicktime. When Authorizing it gets error 42404 "We could not complete your iTunes Store request. A required iTunes component is not installed. Please repair or reinstall iTunes -42404."
I have uninstalled Quicktime and iTunes but same problem. I have deleted the registry. Still same problem.

i am ALSO having the same problem!! i got my hard drive replaced and had no idea that i was supposed to "deauthorize" before replacing a harddrive. apple definitely does NOT make that clear to its users until they have these kinds of problems! anyways, i had all my music copied onto cds and tehn put back onto my new hard drive, and now my computer wont play my purchased music only. my information says that there are zero computers authorized to play my music. i am also confused as to which email account i used to purchase this music- when i click on a purchased song to play it, it asks me for an email and password, so i have been trying both of my two accounts: when i use my school email account it says :"you have successfully authorized 2 out of ur 5 possible computers" but the songs still wont play. when i try my hotmail account it says "you have authorized all 5 possible accounts". ive tried deleting the scinfo file and i really have no idea what to do either, i just want to play my purchased music i hope someone can help all of us

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Authorized computer but can't play purchased music

When I select play for music purchased from iTMS I get a message that says 'this computer is not authorized to play this song. Would you like to authorize it?' and prompts me for my password. After putting in my password I get the message "machine authorization was successful' and then a new message pops up 'we could not complete your music store request. An unknown error occurred (208). I still can't play my purchased music. Has anyone encountered this - any suggestions?

Dboy - you the man! I went to your suggested link and took the advice of Barbara Hall of deleting the SC Info file and it worked like a charm. I also noted that as soon as I launched iTunes the file was created again. So I wonder if the problem will occur again. At least I'll know what to do next time.
Thanks for taking the time to respond to my post.
Regards!

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I've purchased a number of American Idol music videos via ITunes. However they will not show up nor play on my IPad. I just switched over to ICloud and still can't access or play my music videos. They play fine on my PC monitor. Any suggestions? I work in hospice and would like to share some of the music videos with my patients.

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Trouble with account authorization-can't play purchased music

So my iBook g4 just got back from "depot" where they installed a new logic board. They kept the hard drive. Evidently, however, they took the liberty of installing all of the updates, including iTunes 8. Now, I cannot play my purchased music.
When I click on the song, a window box appears telling me that I need to authorize my computer. I enter my apple ID and password, then get a message saying that I have now authorized 1 out 5 computers. But when I click back on the song...I get the same window box asking for my account and password.
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First, make absolutely sure you're authorizing for the same account used to purchase these items. I suggest double checking one of your purchased files... select it, go to your File menu and choose Get Info. On the Summary tab, in the middle section, right-hand column, it will show you the Account Name (Apple ID) of the account used to purchase the item.
Beyond that, you might try deauthorizing the computer (repeatedly) until it says you're not authorized. (Store menu > Deauthorize Computer). Then, go back and go to Store > Authorize Computer, enter the info, and see if you can play a purchased item.
If it still isn't working, go here: http://support.apple.com/kb/TS1389
First, deauthorize your computer from iTunes. Then, follow the steps in this document regarding deleting the SC Info folder. Then, authorize your computer again and see if you can play your purchases.
Hope this is helpful
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I can download ok but when I try to Play movie I get error -42110

I can download ok but when I try to Play movie I get error -42110, can anyone explain why and how to resolve? I have restarted my machine and all installations are up to date

From iTunes: Advanced iTunes Store troubleshooting - Apple Support :
"Error 3001," "-42110," or "5103"
This alert is related to iTunes Store movie rentals and authorization issues.
Make sure you are using the most recent version of iTunes and QuickTime. They both can be downloaded free of charge.
If your iTunes is up to date, remove the SC Info folder.

Disabled account so now I can't play the music purchased on that account

My dad got a virus on his computer so Apple disabled his account. I bought hundreds of dollars worth of music on his account. I bought a new MacBook Pro and loaded my music onto the new computer, but when I try to play the music I bought on his account it tells me to authorize the computer using his account. I try to do that, but it says his account is disabled and I can't authorize the computer on his account. I authorized it using my account, but I still can't play the music purchased on his account from a different computer.

Why did Apple disable the iTunes Store account? Did you ask them to do it?
You must have asked them to do so as they would have no way of doing this automatically because your PC had a virus.
If the account has been disabled how do you then expect to be able to log in to it?
Purchases are made by a specific account, so it makes sense that your account will not let you play the music it did not purchase.
Ask Apple to enable the account, as I can see no reason for it to be disabled at all. Unless you can provide a more meaningful explanation as to why and how it was disabled.

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I am running Leopard 10.5.1. When I try to play purchased music or television shows the window for Authorizing in to iTunes pops up. So I put my password in, but another window pops up that says "There was an error storing your authorization information on this computer. The required directory was not found or has a permissions error. Correct this permissions problem and try again, or deauthorize this computer if the permissions cannot be changed. So I try to authorize and deauthorize but there are errors.
I tried to go to my account and deauthorize all of my accounts, but there is nothing there to let me do that.
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I have have the same issue playing purchased music, i tried de authorizing my my account, but it said invalid username and password, which im sure is false. I ran a permissions repair and here are the results, but i didn't think anything in here would be relevant:
Nov 19 07:45:08 ztucker1 Disk Utility[315]: Repairing permissions for “Mac HD”
Nov 19 07:45:55 ztucker1 PubSubAgent[306]: AgentTask: Daily Tasks took 15759 msec
Nov 19 07:47:29 ztucker1 Disk Utility[315]: Warning: SUID file "usr/libexec/load_hdi" has been modified and will not be repaired.
Nov 19 07:47:29 ztucker1 Disk Utility[315]: Warning: SUID file "System/Library/PrivateFrameworks/DiskManagement.framework/Versions/A/Resources /DiskManagementTool" has been modified and will not be repaired.
Nov 19 07:47:29 ztucker1 Disk Utility[315]: Warning: SUID file "System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Reso urces/Locum" has been modified and will not be repaired.
Nov 19 07:47:30 ztucker1 Disk Utility[315]: Warning: SUID file "System/Library/PrivateFrameworks/Install.framework/Versions/A/Resources/runner " has been modified and will not be repaired.
Nov 19 07:47:32 ztucker1 Disk Utility[315]: Warning: SUID file "System/Library/PrivateFrameworks/Admin.framework/Versions/A/Resources/readconf ig" has been modified and will not be repaired.
Nov 19 07:47:32 ztucker1 Disk Utility[315]: Warning: SUID file "System/Library/PrivateFrameworks/Admin.framework/Versions/A/Resources/writecon fig" has been modified and will not be repaired.
Nov 19 07:47:33 ztucker1 Disk Utility[315]: Warning: SUID file "usr/libexec/authopen" has been modified and will not be repaired.
Nov 19 07:47:33 ztucker1 Disk Utility[315]: Warning: SUID file "System/Library/CoreServices/Finder.app/Contents/Resources/OwnerGroupTool" has been modified and will not be repaired.
Nov 19 07:47:35 ztucker1 Disk Utility[315]: Warning: SUID file "System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/MacOS/ARDAg ent" has been modified and will not be repaired.
Nov 19 07:48:32 ztucker1 Disk Utility[315]:
Nov 19 07:48:32 ztucker1 Disk Utility[315]: Permissions repair complete
i checked the console log and it reported:
11/19/07 7:48:48 AM iTunes[321] Error loading /Users/innerfear/Library/iTunes/iTunes Plug-ins/MatrixJam.bundle/Contents/MacOS/MatrixJam: dlopen(/Users/innerfear/Library/iTunes/iTunes Plug-ins/MatrixJam.bundle/Contents/MacOS/MatrixJam, 262): no suitable image found. Did find:
/Users/innerfear/Library/iTunes/iTunes Plug-ins/MatrixJam.bundle/Contents/MacOS/MatrixJam: mach-o, but wrong architecture
Sorry for all the excess info, but i hope it may help to get this resolved.

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Can you play the music from the Music menus?

Can't play any music on PC any more

Hi there
I have 5800 CWM phone and the CWM licence expired in October 2010. Tthat's fine, as I was able to keep playing the music I had downloaded on both my registered PC and the phone itself.
After a little while I could no longer transfer music from PC to phone. I have about 20GB of music and the phone has about 5GB of space for music so periodically I would transfer different stuff to the phone.
Then I started being unable to play some songs on the PC at all - licence problems for some songs while others would play OK.
Now I can not play any music on the PC at all. I'm getting an error messge saying there is no licence, then an optimistic message saying "Your licence is being delivered" which would not happen. Then I would get a message saying I needed to delete the song/album and redownload it from my download history. I can see my download history but no longer have an option to re-download it - I can only buy it.
Additionally I am now getting a messge saying that "We can't sign you in" and that I need an OVI Music account which I already have. I can login to Ovi.com with it just fine.
This is starting to get really tiresome. From having a handset which i could download any music for a year and keep after the year was up, on both the PC and the phone. I now only have the music that is already on the phone. The remaining music I can't access and indeed can't play any of it at all on the PC.
Does anyone else have this kind of problem that has been fixed? BTW it is now a level 3 support problem with no fix in sight. Sorry for the long post.
Cheers
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Periwinkle

Update
(Apologies if this sounds familiar to anyone0
Finally got the first part of the problem fixed. Though Ovi player said it was my registered PC, it was not. Nokia support (2nd level?) reset it so I can now see my Download History.
All was fine initially - started re-downloading all the albums I had downloaded and which no longer worked.
Fine for stuff after Oct 2010. Anything older than that I cannot download the album with 1 click, and instead have to download each individual track one at a time, then navigate away from that page, then back again to get track 2 etc etc. Which is about a 30sec round trip for each track. I had about 519 albums with about 8000 songs lots of classical) so that's 4000 minutes for me sat here manually downloading everything again.
Then, I thought I could use the website ovi.com instead to download music, rather than Ovi player, but... when I logged in there it claims that I am not using my registered PC (though I have the Ovi player open on the same PC saying it is registered).
Just being able to download the albums in one go would be nice. Not as nice as not having to do it at all, but it would be good nonetheless.
Even having a REFRESH option on the download history page would be nice. Or navigation to pages at the TOPas well as the bottom of the page.
It really starts to look like it is designed to be so frustrating that people eventually don't bother any more. It'll take me months (at 1 hour a day) to manually download all the stuff I used to have.
Rant over.
Periwinkle

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My i Pod will not play purchased music. It will scroll songs until it gets to one not purchased from i Tunes. What steps can be taken to resolve this situation?

In iTunes go to the Store menu at the top and Deauthorize your computer. Now play one of the purchased songs on your computer and when prompted enter your Apple ID and password. Resync the songs to your iPod.

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When I try to copy videos or purchased I get an error "iTunes has encountered a problem and needs to close" and iTunes quits after I close the dialog.
I ran the iPod Updater 2006-01-10 and Restored my iPod. I can download mp3s and a video I created in QT Pro but not purchased music or videos.
I uninstalled all previous iPodSetup installations, iTunes, QuickTime, rebooted and deleted the iTunes prefs file at:
C:\Documents and Settings\All Users\Application Data\Apple Computer\iTunes\SC Info\SC Info.sidb
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The problem is on my home computer. I am able to download the same purchased music from my work computer. I've not tried downloading it from my home computer while logged in as a different user. I'll try that tonight. The error message can be viewed at http://knouse.org/images/ituneserror.jpg
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I checked I have the latest version if iTunes. I have also restored factory settings on the shuffle and made sure I have the latest version of software.
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Thanks!
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I am having the exact same problem. I too, bought my shuffle about a year ago. I also, for the first time, bought about 10 songs from the online store last night. I have tried everything to fix the problem (updated software and shuffle, restarted computer, restored shuffle) with absolutely no luck. The songs also play on iTunes and show up on the screen as if they are in the shuffle when I plug the shuffle into the USB port (does that make sense?). Other music imported from my CDs plays on the shuffle.
I have tried the iTunes shuffle support and they just keep making the same suggestions which I tried over and over.
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Why can't i purchase music from an overseas store

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This has been covered here many times already, but once again: Apple has no choice in the matter. It's due to restrictions placed on Apple by the record companies and other rights holders. Quoting from This Business of Music (10th Edition) (by M. William Krasilovsky and Sydney Shemel et. al, Random House LLC 2007) (and thanks to the Mimico Kid for the reference) :
The difficulty of establishing workable business models for digital files (...) extends to where they are sold and where they are played. This is the issue of territoriality, and it is an illustration of how the Internet makes it necessary to reexamine basic assumptions that have been taken for granted (...).
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So unless and until the record companies, et. al, all get together and agree to allow download stores to sell cross-border, there's absolutely nothing Apple or any other download store can do.

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hi everyone, i was wondering, am i the only person who can't play music-videos from youtube - on facebook? i don't have this problem on chrome [which belongs to google, and so is youtube..]
it started in the last few days, or weeks, before i updated my firefox. i can't play youtube music-videos posted on facebook from facebook, but i can play them only from youtube.com.
when i try to play a video that has music in it, i get this message:
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i also sometimes get a message that a certain video can't be played from playlists, but i can watch the video from its page [i don't know if it's related..].
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i didn't try on explorer [bleh] or opera.
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i can play this video on facebook: [it's funny as hell, watch it!]
http://www.youtube.com/watch?v=717vb7kLKKk
but i can't play this one on facebook, only on youtube: [and other music-videos, i can give you a million examples]
http://www.youtube.com/watch?v=eP-c2E1j8Qo
thanks :]

"11 people have this problem", hm... maybe i should try from a different computer. any ideas what might be the problem? if it's because of an addon i have, country, anything?

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From what I've read, resetting your nano erases the music, etc. from your nano, putting the software back to its original state.
This really has to s*ck, but if it works, its good that you can fix it that way. It does, however, make a great real life case for backing up your music.
I've been using software (no I don't work for them) called e-backup for my email. I have receipts and other email from 2002! But, the point: it allows you to backup other folders/files. I included my music as an option yesterday because I remember losing term papers, etc. that I didn't backup to floppy or disk. Just in case!

Can't play Purchased Music getting error 42404

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