Can't play voicemail and now it's gone entirely

For some time, I've been unable to play my voicemails on my iPhone 4S. Depite tapping on the play button on the left side, nothing ever happened. Now, tapping on the Voicemail tab routes me to Sprint's audio voicemail system so I don't even get a visual voicemail listing.
Anyone else having the problem? Any fixes out there?
TIA,
David

I had the visual voicemail problem that many Sprint customers are having: no notification of receiving a voicemail. I tried numerous "fixes" found on various forums (##update#, resetting network preferences, full restore of iPhone firmware, deleting phone icon etc.) to no avail. Finally called Sprint Customer Care, and after having them delete the voicemail service from my account and doing a service update and then adding voicemail back to my account - everything now seems to work fine....for now....do I sound skeptical<?>....(I see voicemail notification, and have access to visual voicemail).

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