Can't playback some captivate files

I'm reviewing some captivate files on a system that doesn't have Captivate installed. Some play correctly, but a couple recent ones don't show the video - just a white window, and the counter in the corner doesn't advance. However, the audio does play. Can anyone suggest what might be causing this problem - is it some software element missing on the system I'm using which is stopping some files playing correctly? The problem machine is dual boot with Windows Pro XP 32bit SP3 and Windows XP x64. On both OS's it's the same - earlier files play correctly but the more recent ones don't.
Grateful for advice

Hi there
Personally I'd investigate the Flash Player or Plug In version installed. It's simple to determine. Just play the Captivate, then right-click and look at the window the right-click should produce.
You may need to upgrade (or possibly downgrade) the version.
Click here for the page to download and install Flash Players
Click here for the Flash Player uninstall page
Cheers... Rick
Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
Captivate eBooks

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