Can't print all docs to HP OfficeJet Pro 8600 Premium

I just bought the 8600. I can print Word, Excel and PDF documents from my HP HDX 16-1140US notebook just fine. The notebook runs Windows Vista and the network connection is wireless.
I also have a Dell Inspiron 530 desktop that was upgraded from Windows XP to Windows 7 about three months ago. It's connected to the network via Ethernet. The only documents it will print come from Word. When I try to print from Excel or Adobe I get a message that there's no network connection. I used to be able to print everything despite the upgrade to Win7.
I installed the printer on both machines using the HP DVD. Due to problems with our phone lines that our wiring guys need to address, I haven't installed the fax yet on either computer.
Our service provider for phone and Internet is u-Verse. They just installed a Motorola NVG589 modem/router a few days ago to replace a 2Wire that got fried in a power outage. (It's probably not a surprise to you then that our wiring guys need to get involved too...)
I'm slowly remembering to turn the printer on before I send a print job, so I check the power button first when I get a "network disconnected" message. (I'm just not used to the power-saving functions of the 8600 yet; I had a 6500n for nearly five years.)
I hope this is enough background to help you tech-types help me. Thanks a million!

Hi,
I see that you are having some issues when attempting to print.
Are you able to access the EWS page using the IP address assigned to the printer. http://192.x.x.x. If you are able to access that I assume your network is fine.
Have you tried to reinstall the HP SW. I suggest you reinstall the software. Please ensure to uninstall before reinstalling again. You can also get the latest SW from HP Support site at http://www.hp.com/
While I am an HP employee, I am not a expert on all our products. If I offer advice, I'm not speaking for HP on how to solve an issue, but I'll do my personal best to help you. Was your question answered? Mark it as an Accepted Solution! See a great post? Give it a Kudos!

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Can you print from the ADF with Officejet Pro 8600 (not plus) & how to print checks in correct order

Client has Officejet Pro 8600 I(not plus) They want to print payroll checks out of QuickBooks but when they put the checks in tray 1, it pulls the check that is on the top, which happens to be the last check # in the stack. Is there a way to print where the printer pulls from the bottom of the check stack as opposed to the top. I've looked and can't seem to find the answer. QuickBooks says we should check with HP and change something in the print drivers?
So I thought it would fix it if they printed the checks from the ADF where I thought I could control if it pulls from the front or back of the stack. When we tried to print from the ADF, it pulled from Tray 1 and we weren't given the option to print from the ADF. (only Tray 1 & 2...which they don't have the 2nd tray anyway) So does this model, not being the PLUS model, not allow you to print from the ADF. (only scan, copy and fax from the adf?)
If we can't use the ADF for check printing, then how can we get the checks to print in the correct order. Meaning, the 1st check # to print should be on the check that is on the bottom of that check stack in Tray 1. Otherwise they have to count out the exact number of checks & place them in the tray. Or reverse all of them which is not an efficient either! I hope this makes sense.

Hi @kceacct ,
I see that you would like to know how to print out the checks in order. I will do my best to help you.
The ADF can be used for copying, scanning and faxing.
From the print driver you can only select the tray that you want to print from.
Changing Print Settings in Windows 8.
You would have to load the checks in order from top to bottom in the paper tray, since the printer just pulls the paper in from the top of the stack of paper.
Have a nice day!
Thank You.
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I work on behalf of HP

Can I activate ePrint on my HP Officejet Pro 8500 Premium printer for use with my smartphone?

Can I activate ePrint on my HP Officejet Pro 8500 Premium printer for use with my smartphone? Any instructions?

Yes. You can do that
Just follow the instructions for the appropriate device on this HP web document.
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Printing custom sizes on HP Officejet Pro 8600 Plus from Macbook Pro

I am having trouble setting up a Word Document (Word for Mac 2011) to print in a custom size on my HP Officejet Pro 8600 Plus. I'm using a Macbook Pro running Yosemite.
I would like to print on a card stock that is 4.5 in x 13.5 in. I have tried under Page Setup to create a custom size under Manage Custom sizes, however, I'm hitting a brick wall. The printer gets the job but can not feed the paper. I've also tried to set my default paper size under my System Preferences/Printers and Scanners to be this size...still not working.
Please help!

Hi @klinecard
It is important to ensure the paper size you are selecting is a supported size, and make sure the weight is supported too.
Printer Specifications for the HP Officejet Pro 8600 e-All-in-One Series Printer Series
Please look under paper handling.
If your desired size and weight is supported, you might find the following helpful; Create Custom Paper Sizes in Windows 7, Windows 8, and Mac OS X
Truthfully, since you are not getting an error message, I suspect you have correctly setup the custom size, this issue is most likely the printers inability to feed the paper you are using.
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How do i get the hp officejet pro 8600 premium to print from my ipad2 using airprint?

how do i get the hp officejet pro 8600 premium to print from my ipad2 using airprint? The iPad does not see the printer.

Hi RiverBirch,
What brand and model is your router?
First, connect your printer to your router.
1. From printer front panel, press Wireless>Wireless Settings>Wireless Setup Wizard and follow the onscreen instructions to successfully connect your printer with an IP address.
Secondly, connect your iPad to the same router.
1. Connect your iPad to the Internet and download the free HP ePrint Home & Biz app from the apps store.
2. Connect your iPad to the same network as the printer. Settings>Network.
3. Use the new HP Home & Biz app to print and scan photos or docs from your iPad!
Alternatively, you can also perform Airprint on the iPad thru the wireless network from the Photos menu in your iPad.
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Hp Officejet Pro 8600 Premium suddenly printed very slowly from PC

Hi, and thanks for any insights.
I have a client with an Officejet Pro 8600 Premium, and printing to this printer over USB has suddenly become very slow. The dedicated PC is XP with 2 GB of ram and only using 40 GB on a 200 GB drive. The printer has two trays, with tray1 dedicated to checks, and tray 2 for anything directed to plain paper. The printer is not connected to a network, but dedicatd to this PC. The PC is current with updates.
Checks print at the normal speed, and copying prints at reasonable speed, but whejn printed from the PC anything directed to tray 2 prints at a snail's pace . This is new behavior.
I have printed status pages and performed print head and allignment processes. Still, this behavior persists.
I looked i the event log and saw nothing that suggested an evident system issue. Windows update only shows Security Essentials updates for the duration during which the slowness started.
The PC is not acting strangly in any other way.
Any suggestion would be helpful.

Hi,
The information is very general, this applies for many HP printers:
Solution 1: Use a lower print quality setting
Solution: Check the print quality setting. Best and Maximum dpi provide the best quality but are slower than Normal or Draft. Draft provides the fastest print speed.
Cause: The print quality was set to a high setting. If this did not solve the issue, try the next solution.
Solution 2: Check the ink levels
Solution: Check the estimated ink levels in the ink cartridges. NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low on ink message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable.
CAUTION: Wait until you have a new ink cartridge available before removing the old ink cartridge. Do not leave the ink cartridge outside of the printer for an extended period of time. This can result in damage to both the printer and the ink cartridge.
For more information, see: Check the estimated ink levels
Cause: The ink cartridges might have insufficient ink. Printing with depleted cartridges slows the printer. If this did not solve the issue, try the next solution.
Solution 3: Contact HP support
Solution: Contact HP support for service. Go to: www.hp.com/go/customercare. This website provides information and utilities that can help you correct many common printer problems.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
Cause: There was a problem with the printer.
Regards.
BH
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Officejet Pro 8600 Premium e-All-in-One - N911n photo paper Not a paper choice for Tray 1

For the HP Officejet Pro 8600 Premium e-All-in-One - N911n printer
I am running Windows 7 64-bit
No error Messages
New Printer setup
I do not see photo paper as a paper choice for in Tray 1
This question was solved.
View Solution.

Hi FrancoArdito,
Follow the steps below to print photo from Tray 1
1. Insert the 4x6, 5x7 or 8x10 photo paper into Tray 1
2. Open printer preferences from the printing application program
3. Click on Paper/Quality tab
4. Select the Paper Size, Media Type, and the the Paper source
5. Click Ok to save the settings, and then print from the application program.
I am an HP employee.
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Printing directly on CDs/DVDs on a HP Officejet Pro 8600 Premium printer??

I have the HP Officejet Pro 8600 Premium and was wondering if I can print on CD and DVD discs with this printer and How do I do this?? And if not how do I print on DVDs and with what HP product do I use for it??

HP does not currently produce any printers that can print on CD/DVD's which includes the 8600.
Take a look at the Epson XP-810.
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Hp Officejet Pro 8600 Premium - wireless home network printing from multiple devices

We have a wireless home network with several desk tops, lap tops and tablets using the network for internet access. There is only one printer in the home, our hp Officejet pro 8600 Premium. Right now everyone who has access to the network can print. We want to prevent printing from specific devices while allowing printing from others. How do I password protect the printer so that only certain devices may print? Or alternatively, remotely prevent devices from printing?

Well this is a little tricky. You have a 'home' network so we assume you want everyone to print went they want. If you are talking about 'guest' that come over and use the printer, the best thing is to get a router with a Guest Network which isolates your home network.
That being said there is no 'password' you can put on the printer , however you can add security.
Start/Devices and Printers/ Right click on your printer and select Printer Properties , select the Security Tab. Now you can set security.
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How do I reset to default or change static IP address on HP Officejet Pro 8600 Premium printer?

How do I reset setting to default or change static IP address on HP Officejet Pro 8600 Premium printer?

Hi,Tap the right arrow and then tap the Setup icon.Tap the Network option and select Restore Network Defaults.Confirm any prompt to restore the default network settings, it will remove any manual IP configuration. If you are wirelessly connected to the network, select Wireless Setup Wizard and select your network to reconnect the printer wirelessly. Regards,Shlomi

How to Change Wi-Fi Channel Used by Wireless Direct on HP Officejet Pro 8600 Premium?

I would like to change the Wi-Fi channel that is used by Wireless Direct between my Lenovo laptop and my HP Officejet Pro 8600 Premium to reduce interference from other nearby users of Ch. 6 in my condo complex. (I am not using a wireless router setup to connect to the printer.)
Is this possible? If so, how?

Ah... ok. You are using the Wireless Direct with the printer. You computer is wireless to channel 6. That is all you can do unless you changed the router's wireless channel which will only automatically switch on your computer.
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Officejet pro 8600 Premium pick motor stalled error message

I have the Officejet Pro 8600 Premium printer. I'm getting the message "pick motor stalled" after two and a half months of stellar use with this printer. There is no paper/print jam. I'm using the same paper I have always used. Help, is this a problem with this model?

Also having this issue with an Officejet Pro 8600 Premium too. Bought it in May 2012 to replace an Officejet 7410. Running on a wireless network to a Win 7 32 bit laptop. Started getting the popular Pick Motor Stalled error after two months of ownership of the 8600. Have been able to get the printer to reset this error in the past with combinations of powering down, running diagnostics, and having the printer execute either a print head clean routine or a print printer status routine - that is up until this weekend. Trying to print tax returns so I can get them in the mail by the 4/15 deadline tomorrow and, of course, the Pick Motor Stalled error shows up again. Spent several hours trying usual tricks, this time nothing works. Finally, as a desperate last resort, I powered down the printer and completely removed the second printer tray assembly from the bottom of the printer. Powered back up running only the single main tray and that did the trick. Printing restored.For those that might conclude there was a paper jam on the machine and removing the second paper tray assembly fixed it, trust me. I have been in and out of that machine. There was no paper jam. There is some glitch in either the electronics or firmware, or both on these printers that is causing all the Pick Motor Stalled errors that the user community for this HP device has been dealing with.

HP Officejet Pro 8600 Premium will not copy or scan.

Hello,
I have a HP Officejet Pro 8600 Premium that prints just fine however it will not copy or scan. When I attempt to copy a document it displays Starting Copy... on the printer but will not copy and must be turned off and on to use the printer again. When I attempt to scan it brings up an error box telling me to check all of my network connections.
I have already tried the services.msi fix and have ran hp printer and scannor doctor tool to attempt to fix my problem.
In the services.msi I found that all services dependant on (WIA) were already running and set to automatic.
The scan doctor found that It wasn't communicating with the drivers, which I then reinstalled, and restarted the computer. It then continued to have problems with the drivers and asked me to contact support.
Thank you for your time.
edit: The printer is also running the latest firmware and I have also checked my anti-virus firewall so that it is allowing the printer through network. (note: in attempt to fix the issue i have both a usb and network connection trying to get either connection to work).

Hi-
To make sure I understand this correctly, you are unable to do a copy at the device itself? This should function without the device being connected to a PC at all. if this is indeed the case, it sounds as if this is a hardware issue. I would then check with HP support on your product for warranty repair.
I am an HP employee, however, this content reflects my personal opinion and is in no way associated with HP.

Officejet Pro 8600 Premium error message The drivers for this device are not installed. Code 28

Printer : Officejet Pro 8600 Premium. model CN577A
OS : Microsoft Windows 7 Home
Basic 64
How is your product connected to your PC? : Network
Problem description : In Device Manager I've got an error message with the
Officejet pro 8600 icon - "The drivers for this device are not installed.
(Code 28)
There is no driver selected for the device information set or element." I
have uninstalled and re-installed the driver to no effect. The printer
appears to be functioning properly.
This question was solved.
View Solution.

Hello,
Yes, i too would suggest a clean re-installation of the software.
Regards,
Jabzi
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HP OfficeJet Pro 8600 Premium and OS X 10.8.3

Hello,
I had my HP OfficeJet Pro 8600 Premium set up to print to a network folder and after the recent updates from Apple this week for the HP drivers I can no longer scan documents to the network folder. It now says Incorrect Credentials. It was working prior to the update. I have tried resetting the settings and no luck. I can scan to the computer directly but cannot scan to the network folder. Any ideas?

@sthawkins5 - your problem with scanning to a network folder is really advanced and I will do my best to help by providing two links instead of just one. I have this main HP document about "How To Setup Scan To Network Folder" and should cover the basics. But for the advanced user, here is a thread that relates to exactly what you are having problems with: "Scan To Network Folder on 8600." Read through this and tell me if it is of any assistance.
@ohmiss - you would not use bluetooth to print to this printer. "Email to printer" is called ePrint. You have a little icon (paper with circle behind it) in the upper-left hand corner of the touchscreen display that will walk you through how to set that up. Unfortunately, there is no such thing as Scan to Phone Number as this printer has an actual land-line plug in on the back of it and requires that to fax. If you want, it has a Scan to Email Wizard when you double-click on the printer icon on your desktop that will assist you in setting that up. You may want to contact www.eFax.com about purchasing a monthly plan that allows you to fax from your computer and after you setup ePrint, you can put your printer's email address in eFax "receiving email" section and when you get a fax it will print.
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Can't print all docs to HP OfficeJet Pro 8600 Premium

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