Can't print checks on HP 3310 (with Windows 7)

Hi,
I'm using Quicken 2011 Home & Business on a Windows 7 (64 bit) laptop.  I downloaded the latest software from HP for my HP Photosmart 3310 All-in-One printer.   The laptop and printer are connected via a wireless home network.  The HP software says the two machines are properly connnected, and I can print a test page.  I can also print from my word processing software.  But when I try to print a single check, I get an error from the printer, saying the paper is the wrong size or type.  But it isn't.
Quicken tech support tried a bunch of things to get the checks to print, but had no luck.  I was told the problem was with HP.
So, does anyone out there have any idea how to get the HP 3310 to print these checks?
I'd greatly appreciate any help you could provide.
-- Steve

Thanks HevnLgh,
Thanks for your time and efforts in answering my issue re viewing ink levels for HP 4215. I followed your suggestions in running the "HP Print and Scan Dortor for Windows."
I went through this utility and printed a "Test Page." But no ink levels on this page.
Alas, I did look at the pull down: Printer>Printer Services...
also Printer>Ink Levels...
The Ink Levels page on the monitor does not have any ink level info. Below the notification that ink levels are approximate, it is blank. No pictorial at all. Just a large blank area.
Printer Services shows data concerning the printer, i.e. Version number, warranty info. But no levels.
Thank you again. I will check the box that my question was answered... basically, I have only limited fuctions for this printer.
I am resolved with the fact this is a rather old printer being used with a rather newer OS (Windows 7) and that I will just not be able to check ink levels.
Again, thank you for you help.
R.T.
printer123xxx

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