Can't print double-sided on my HP printer (laserjet CP2025)

I have owned an HP laptop and printer (color laserjet CP 2025) for about one year. When I purchased the printer it said that the printer was not compatible with Windows 7 - I did not know this before i purchased the printer. I had to reset my computer recently and now do not have the ability to print double-sided. The printer works but I cannot print double-sided unless I manually insert the pages. I had the ability to print double-sided before I reset the computer. HELP! this is the most frustrating experience and I am hesitant to purchase another HP product because OF THIS BAD EXPERIENCE. When under warranty I was able to contact HP and received information on how to get the printer to be fully functional, I can't do that now. Does anyone know how to get this function working? Please help.
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asp29,
For the cp2025, if you have the duplex model (has d in the model name) then this document will help you re-set the printer when using the Unversial Print Driver. Make sure you read the document all the way through and pay sepecial attention to the notes as they explain the process in relation to this product. Please check it out...
Unable to Print in Color or Unable to Auto-Duplex (Two-Sided Printing Fails) after installing the UP...
Here is another document on how to configure Auto-duplex on the cp2025dn model printers:
HP Color LaserJet CP2025dn/x Printers - Configure Auto-Duplex, 2-sided Printing On Both Sides
I am an HP employee.
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Printing double sided

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Hi,
Please try the following settings:
Right click the printer icon, then click Printer Properties.
Click the Device Settings tab.
At the very bottom, uncheck the Allow Manual Duplexing option.
Now try printing and check for any change.
Please let me know of any change,
Shlomi
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How can i print double sided from my macbook? The option is not highlighted., how can i print double sided from my macbook? The option is not highlighted.

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shazmina2

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Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Hi @anjema
I have truthfully never heard of an issue like this before, but I'd certainly be happy to help. I wonder if the issue has something to do with how the paper is being pulled through the duplexer, perhaps cleaning the rollers might help.
Please use the following document for helpful instructions to clean the rollers; A 'Paper Jam' Error Displays on the HP Photosmart 7510 e-All-in-One Printer Series. I know the issue is not a 'paper jam', but the steps in Solution 4 are cleaning the rollers
I hope this helps.
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Can't print double-sided on my HP printer (laserjet CP2025)

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