Can't print from Desktop

I bought an HP ENVY 7645 and can print from all my devices (phones, tablets) but it does not print from the desktop. When I try to activate it from the desktop, the message is "Adding printer to your HP Connected Account failed".
Please help.

cloudintheair
Unfortunately, I cannot do this for you.
If the Claim code is missing or unusable, you can apply for another, replacement claim sheet with a new number. Once generated, the new number will be usable for 24 hours.
Excerpted from Add Device to Printer :
First Time Setup: Your printer should have come with the basic ePrint setup instructions that also allow you to print out your Web Services (Claim) Sheet that contains your printer’s default ePrint email address.
If you need a new OR replacement copy of your Web Services Information / Claim Sheet:
Open ePrint Help and Tips Page > Getting Started >
Under Getting Started with ePrintCenter >
Printing the Web Services Information Sheet
and / or
Log into your HP Connected / ePrintCenter account (depends on country) >
Click Help icon
=========================================================
Additional Help:
If you are in the US or in Canada, you can call Cloud Services for help with ePrint:
When to call HP Cloud Services and When to Call HP Tech Support
I hope this helps.
Click the Kudos Thumbs-Up to say Thank You!
And...Click Accept as Solution when my Answer provides a Fix or Workaround!
I am pleased to provide assistance on behalf of HP. I do not work for HP.
Kind Regards,
Dragon-Fur

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Re: MFP M127fn connected, test printing OK, can't print from applications
Options
‎01-31-2015 08:06 AM
Hello again!
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Re: MFP M127fn connected, test printing OK, can't print from applications
Options
‎01-28-2015 01:08 PM
Hi,
Thanks for getting back to me. I have tried a variety of different programs:
Mozilla Thinderbird (email) - no results
MS Word - no
ms excel - no
Finale (music software) - no
Adobe Reader - yes!
Google Chrome - yes!
NotePad - yes!
perplexing!

Can't print from Desktop

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