Can't print from (only) one networked computer

We have multiple desktops and laptops in our home network. We print to a wireless-network-connected HP Photosmart C7280 All-in-one printer. We are able to print from multiple computers to the printer but from one laptop we cannot. I ran the HP Print and Scan Doctor on the problem laptop; it finds the printer but when it tries to connect it says the printer is not connected. However on two other machines (both desktops as it happens) I can connect and print no problem. The problem laptop is running Windows 7. Any thoughts on why the one laptop won't connect to the networked printer? (That laptop is connecting to the wireless network per se with no problem; I downloaded an updated Print and Scan Doctor from HP Support for example.)

Hello Swegnson.
I understand your concerns using your Photosmart C7280. Please follow these steps to connect your printer on your Windows 7 computer:
1) Go into your Devices and Printers, right click on your printer, and select remove device
2) Next, Click on your Start Menu
3) Click on the HP folder
4) Click on the Photosmart C7280
5) Click on add a device, then add a new printer
6) Click on wireless and follow the instructions
(Make sure you turn off any Firewalls or Anti-Virus running on your computer.)
Please let me know at this point, if your printer is unable to connect wireless.
Once you have your printer connected, please follow this HP document on Printer Does Not Maintain Wireless Connection.
Please inform me your troubleshooting steps.
Looking forward to hear from you.
I worked on behalf of HP.

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Hello @jerseyjim119!
Thank you for posting on the HP Forums!
From what I understand it sounds like you are trying send the print job from the Mac to the printer shared through the Vista computer. From what I can find you can only share the printer with a Mac on the network using USB into a AirPort Express or AirPort Extreme Base Station. Do you have your printer plugged into one of those Base Stations? Here is a link regarding Setting Up Your HP Printer on a Network with Apple AirPort.
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I work on behalf of HP.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" at the bottom of this post to say “Thanks” for helping!

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Detective445 wrote:
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nicahermosa42,
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Send an email from your phone to your printer's ePrint address (ex. [email protected]).
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If you need assistance with either method of printing, please post again.
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

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Can't print from (only) one networked computer

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