Can't Print in C6280 all in one

A few days ago I tried to print out a map and directions from mapquest. It's about 1.3 mb. It wouldn't print and I'm unable to delete it. The choices I'm given are pause, resume, cancel, restart and properties. I've tried them all to no avail. Now I can't print anything except a test page. What do I do?
Thank you!

1. You are up to date with drivers, yes?
2. Can you provide an example?
3. If the coupon is displayed on screen can you print the whole page instead of clicking a print link?

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