Can't print "Information Sheet" to register with HP ePrint

Hi,
I'm using HP LaserJet Pro 200 - M251nw. Once I enabled HP ePrint, the menu showed that I should get an "Infromation sheet" from the system. Unfortunately, I couldn't get it. I tried to manually print the "Information sheet" from menu/web console but it's no luck. No print out for "Information Sheet".
However, I could get eprint address from the system. Once I tried to register in the system by using that eprint address, it showed "Invalid code". If my understand is correct, it is because I couldn't get a confirmation in "Information Sheet".
Any idea/experience on this?
Thanks,
Phairoj.
This question was solved.
View Solution.

It looks like its ability to connect is intermittent. Did you call HP Cloud Services? Or did you call regular customer support?
If you have not already been advised to do so, I would power cycle the router and printer.
To do that:
1. Unplug the router (most do not have an on/off switch).
2. Power down printer using power button on product.
3. Wait 30 seconds.
4. Turn router back on, wait for it to be completely up and functioning.
5. Power printer back on, wait for start up process to complete, and reattempt to connect to web services.
If still not working, I would then set static DNS through the EWS
1. Access the EWS as described in earlier post. look for the Tab labeled "Networking".
2. Look in the column on the left hand side and click on IPv4 configuration
3. On that page, look at the bottom section titled" DNS Address Configuration'
4. Set the preferred to 8.8.8.8
5. Set the alternative to 8.8.4.4 and click "Apply".
6. Be careful to read any messages that pop up, it is usally an offer to undo chages that you just made.
7. Power cycle printer using the power button on the printer. Once you have turned printer back on, and start process is complete, reattempt to
connect to web services
I am a former employee of HP...
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