Can't print jpg files sent in emails - they're autosaved as HP MediaSmart photos

when someone sends me a .jpg file in an email, it comes thru as HP MediaSmart photo, and the only options are for "play". "rotate", edit or trash. There are no options for printing or saving. And you can't right click. So I can't accept any .jpg files sent to me.

Hi , Welcome to the HP Forums! I understand that you cannot print jpg files sent in your emails. With your HP Officejet 9620, on Windows 7. I am happy to look into this issue for you!  I am assuming you have the HP Officejet 8620, as I cannot seem to find a HP Officejet 9620 online. If this is not your printer, please post your printer's Product/Model Number. To find your printer's Product/Model Number follow instructions in this link. Finding Your HP Product Model Number. According to this guide, Using HP MediaSmart Software Photo Features, you should be able to print your photos by doing the following:  For home printing, just select the photos you’d like to print with HP MediaSmart Photo’s drag-and-drop print option. With one easy click or touch, you can add your print-ready photos to your printing queue. To print your photos from HP MediaSmart Photo, click Print Photos on the bottom of the MediaSmart Photo window. Click the album or slideshow from which you would like to print, and then click the add photo icon for each photo you would like to print. With the Print Picture controls, you can zoom in or out on the image, and move the image left-right or up-down to change the composition.If you change your mind about printing certain photos, click and drag the photo to the trash can or click Clear All to remove all the photos from printing. I would also recommend our HP Print and Scan Doctor, if you are unable to print from other programs as well.  Hope this is helpful, and thank you for posting!  “Please click the Thumbs up icon below to thank me for responding.”

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