Can't print on Officejet Pro 8600 Plus with OS X 10.10.1

I tried to set up Scan-to-email on my Officejet Pro 8600 Plus. Not only was I unsuccessful at that, i am now unable to print from my iMac running OS X 10.10.1 Yosemite or from my iPhone, which I used to be able to do. I redownloaded the Officejet driver, but not luck. I can scan to my computer, but still can't print. PLEASE HELP!

Hello there! Welcome to the forums @Deano737
I understand you're having troubles with printing to your Officejet 8600 Plus and setting up scan to email to your Mac, running Yosemite. I have some ideas in mind to offer you that may help.
Here they are. In order try:
Mac OS X: How to reset the printing system
Repair disk permissions
Restart the Mac
Install the Full Feature Driver here: HP Officejet Pro 8600 series Full Feature Software and Drivers
Also, download the Apple driver: HP Printer Drivers v3.0 for OS X
Now try setting up scan to email and scanning through the HP scan software, and printing.
Keep me posted with the results!
Happy Thursday
R a i n b o w 7000I work on behalf of HP
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Now really can't print from Officejet Pro 8600 Plus

This is my second attempt to get help. The first help made it worse. I had been unable to print from my wireless printer from my MacBook Pro, iPad, or iPhone. After about 20 hours I got it to print from a cable (it sees my network but none of my devices can see it). So I posted here asking for help and was told to uninstall the software, repair disc permissions, and reinstall the software. But when I downloaded the new software my computer would not install it because it says it is for Mac System 10.7 or less and I have 10.10. So now I can't print anything at all. I need this for work. Please help me fix it for real. I can't take this any more.
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Thanks for providing that information JeanneS1. I have provided some more information that should help us resolve this issue. I know you have already spent a lot of time on this, but I am willing to continue trying to get this working properly over the wireless network.
Power cycle the router, restart the Mac and the printer.
I would print off a Configuration Page to see if the printer still has a valid IP address.
Try to access the printer's Embedded Web Server. If it connects then the printer is still on the network.
If you don't have a valid IP address, once more run the Wireless Setup Wizard on the printer.
Setup a Static IP address for the printer, this way the router will always assign the same IP address to the printer. Which should stop the disconnection.
Here is a document on this issue. But for now just follow Solution two: Assign the printer an automatic static IP address under Mac. Printer Does Not Maintain Wireless Connection.
Click the Apple menu and then click System Preferences. Click Printers & Scanners, highlight the printer name on the left side and delete the old driver, click the + sign to add the driver, you might have to click the drop down to select the printer's name to add it in. (Officejet Pro 8600 Plus)
Here is a screen shot.
Then test the printer.
You might need to update the printer's firmware if you haven't already.
How far is the printer from the router?
Here a few causes of why the printer can lose the wireless connection:
The recommended distance between the printer and the router is 1.0 meter to 1.5 meters (3 ft to 5 ft).
A nearby device that emits radio signals (such as a microwave or cordless telephone) might interfere with the wireless connection.
A virtual private network (VPN) prevents the printer from accessing the computer and wireless network.
The network connection is no longer active, or has low signal strength.
The printer goes into sleep mode or standby mode.
A firewall prevents the printer from accessing the computer and wireless network.
What kind of router are you using?
What kind of security are you using? (WPA2/WPA, WPA Personal, WEP)
What band is the router set to? (2ghz or 5ghz)
I believe by changing these settings on the router will help with this issue if it continues. You might need to contact the router company to make those changes.
Make sure that on your wireless modem, the channels for 2.4Ghz and 5Ghz are fixed and are not set to automatic !!
Select channel 6 for 2.4Ghz and channel 36 for 5Ghz frequency.
Hope this helps get you up and running again.
Thank You.
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Gemini02
I work on behalf of HP

Problems with my printer HP Officejet pro 8600 Plus + Yosemite

Hi got problems with my printer HP Officejet pro 8600 Plus till I installed Yosemite it is not recognized so what can I do now.. No new drivers found by HP

Thanks for this AnnRT!
I've spent the best part of a day trying to figure this out. Everything was fine and then one day nothing worked! I have narrowed the issue down to Bonjour via WiFi as everything worked fine via USB, and via IP over WiFi.
I've now set a static IP for the printer and things seem to be working fine again
Thanks!
Chris

Printer won't print - HP Officejet Pro 8600 Plus All in 1

Hi,
Please can anyone help me ?
I have Windows 7, 64 bit HP computer with a HP Officejet Pro 8600 Plus All in 1 Printer.
It printed over the network/wireless yesterday. I then had a problem scanning to the computer so I followed advice on the HP community and uninstalled and re-installed the latest software/driver for the printer.
Today it WON'T PRINT!! The printer has a connection to my router (Plus Net Technicolor N router) and shows the little symbol on the printer screen. I tried printing my work today and it says the printer is offline - it can't be as the printer is ON and has a signal connection.
I have uninstalled, reinstalled, turned it on and off on the printer, I've restarted the computer, I've unplugged and plugged in all of it - the router, computer and printer. The computer has the green tick to say the printer is the default and it is ready. It then says to check the network connection or it maybe to do with the firewall settings, but these I haven't changed for over 1 month and I've printed loads of stuff between then and yesterday.
I desperately need my printer and short of going to have to buy a brand new one - I don't know how to fix it!!!
Please can anyone out there help me??!!!
Help!!!!!!!!!!
Thanks for any helpful advice
Victoria

Just to say as well that on the top of the 'X there is a problem printing' At the top where it says the printer - it has on it 'Fax - HP Officejet Pro 8600'
So it is trying to print from the 'Fax' part of the printer and yet when I change the printer device to the actual 'printer' part to default it always changes back to the 'fax' Officejet Pro 8600 Plus rather than the Officejet Pro 8600 Plus.
I will uninstall all the elements to the printer and then find the latest driver to the printer and start again to see if that helps.
Please help me!!!
Thank you for any helpful advice
Victoria

My printer HP Officejet pro 8600 plus makes a lot of noise while printing

My HP officejet pro 8600 plus, makes a lot of noise while printing, ink levels are ok, and printing is ok. it was makiing lines before but not anymore

Hi,
Check first if the printer is connected directly to a wall outlet.
Check if the carriage is moving freely and there is no obstructions inside the unit.
Clean the paper rollers once.
See if doing these helps you
Thanks
I am an HP employee, these posts are according to my knowledge and HP is not responsible for it.
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We accidently signed up to receive apps from our new printer-HP Officejet Pro 8600 Plus

We accidently signed up for 2 apps that print daily. How d I cancel these from coming?
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Hi pkelly,
Are you having a problem with print apps printing? If so follow the steps below to stop the app from printing.
1. On the product control panel, go to the Apps menu.
2. Review the list of available Print Apps, and then select the App you want to pause.
3. Once the App is open, select Pause from the available options.
This will stop the subscription of print jobs after the next scheduled delivery, one more print.
Let me know how it goes.

Re: we accidently signed up to receive apps from our new printer-HP Officejet Pro 8600 Plus

Sir Pleasr stop appps services thank you

Hi RedKid,
Welcome to the HP Support forums. I see that you would like to learn how to stop the scheduled deliveries of the printables you probably accidentally subscribed to.
I have included the How to Stop Scheduled Printables document. It has the different methods of cancelling the scheduled deliveries.
Regards,
Happytohelp01
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Hp Officejet Pro 8600 Plus network printing problems

I hard wired my Hp Officejet Pro 8600 plus with an ethernet cable to my router to enable other computers on my network to print to my printer. Several problems have resulted because of this:
1. I cannot find my printer in the Device Manager: it shows as an "unknown device"
2. Sometimes pdf files will print and sometimes they will not. Word and Excel files sometimes print, and sometimes don't.
3. Sometimes documents will spool, but then I get the following message: "Unable to communicate with printer." Then it asks me to make sure all cables are connected and power is on, which is the case.
I have tried all kinds of troubleshooting with information found in Hp forum and on Hp website. Finally, using the HP Print and Scan doctor, I deleted and reinstalled the printer and updated the Full software and drivers. Then I got a message saying "the printer is on your network, but the network software is unable to find it using the typical network discovery method. You can install the printer and operate it normally over the network using the IP address of your printer." I inserted the IP address and it took me through various steps to final installation. I typed a short message into a new document on Microsoft Word and it printed, Then I tried to print some information from the HP website, but this did not print; it didn't even spool.
My router is not detecting the printer on the network either, the light on the port bearing the network cable connected directly to the printer has never been shown to be on, like the other lights. I have been struggling with this for the last several months.
I have an Hp computer, running on Windows 7 Ultimate (64bit). I prefer to use my printer over a network ethernet cable instead of wireless. Please help!

techlearner3 wrote:
My router is not detecting the printer on the network either, the light on the port bearing the network cable connected directly to the printer has never been shown to be on, like the other lights. I have been struggling with this for the last several months.
I believe this is the cause of your problem. First, try another known working port in the router. Next, change the Ethernet cable with a known good cable.
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I worked for HP but now I'm retired!

My HP Officejet Pro 8600 Plus is always off line and doesn't print anymore

I use my HP Officejet Pro 8600 Plus with the wi-fi.
it worked for 3 months, in the las week it is not working anymore.
I verified the Ip , I verified the connection.. Nothing works
it is really frustrating
thanks for helping
Chiara
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View Solution.

Hi there @Mizia , Welcome to the HP Forums!
I saw your post about your Officejet 8600 Plus disconnecting from your wireless network, and I hope to help. I have some suggestions for you to try below that could help re-establish the connection between the two!
Try power cycling the network devices:
Turn off the printer and computer and unplug the router for 1 minute (do not press any buttons on the router).
Plug the router back in and wait another minute, next turn on the printer and computer.
Try the steps in this document:
HP Officejet Pro 251dw, 276dw, and 8600 Printer Series - Printer Does Not Maintain Wireless Connecti...
Hopefully the connection is back when you're done the steps above. If there are any issues, please let me know the details and also include with OS you're running on your computer.
Have a great Monday!
R a i n b o w 7000I work on behalf of HP
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Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Air print on iPad does not connect to officejet pro 8600 plus

My macbook prints fine wirelessly to our hp officejet pro 8600 plus with an arris TC862 router. IPad, however, will not. Is there an easy fix that will not disrupt my computer's wireless connection because I did not find it easy to set up, so don't really want to redo that connection. bluetooth is off and ipad and printer are on same network.
Thanks in advance!
Hull1968

Hi,
You may have already tried this but try restarting your apple device - It's a simple fix that sometimes helps re-establish the connection to the printer.
Other things to check would be that there have been no recent changes to the wifi password.
"Although I work for HP, I'm speaking for myself and not on behalf of HP"
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HP officejet pro 8600 Plus shuts down on its own while making numerous copies.

My printer HP officejet Pro 8600 Plus keeps shutting down if I print or make more than 5 copies then gives me a message to avoid damage shut down the printer with the on button. Well it shuts down on its own.

Hello mb_bernhardt,
Welcome to the HP Support forums. I understand that your Officejet Pro 8600 Plus printer is giving you a Printer Failure message and then the printer shuts down.
I’ve included the A 'Printer Failure' Message That Might Include an '0x610000f6' or '0x61xxxxxx' Error Code Displays o... document. If the error message that you’ve received includes an Error code there is one set of instructions to follow, and if there is no Error code there is another set of instructions to follow.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g can not define a custom size paper.

HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g can not define a custom size paper. I would like to have a custom size to work with a card making program.

Can you help me out?
I have an HP Officejet Pro 8600 N911a
When I try to print to a custom print size (2.75" x 6" in my case), I get the same error everyone else is reporting: "Paper detected does not match paper size or type selected. Make sure the paper size or type is correct to continue the job."
I am currently trying to print using Microsoft Word for Mac 2011 version 14.4.5, but I have the same problem with printing from Adobe Reader 9.8.5 or Preview 8.0.
I am running OS X Yosemite 10.10.
My printer's firmware is "up to date" as of 28-Aug-2014.
This is what I did:
1. Open System Preferences from the Apple menu.
2. Click on the Printers & Scanners icon.
3. Click on the + sign under the list of printers to add a printer
4. Click on IP
5. Enter my IP address in the Address field (verified as "valid and complete host name or address")
6. Ignore Protocol field (default is Line Printer Daemon - LPD)
7. Ignore Queue field (default is blank for default queue)
8. Ignore Name field (default is IP address)
9. Ignore Location field (default is blank)
10. Under the Use dropdown menu, I select "Select Software"
11. HP Deskjet 9800 is not an option.
I searched for 9800, but there is no HP printer with that number in the options.
I tried selecting "HP DeskJet 980C - Gutenprint v5.2.3" to see if that would work, but I received the same error message as above. I tried selecting other random HP printers, but so far I've had no luck.
I've been googling about for a way to manually add a printer driver to this "Select Software" list, but I've found nothing (apparently, no one else wants to do this). I did not find a driver download for the HP DeskJet 9800 for OS X Yosemite 10.10 on the Drivers & Software section of the hp.com website.
Additional details on settings for Microsoft Word for Mac 2011 version 14.4.5:
Selected File > Page Setup from menu
Under the Paper Size drop down menu, I selected manage custom size.
- Click + to add a paper size
- Enter "2.75" in width and "6 in" height in the paper size fields.
- Enter "0 in" as the User Defined Non-Printable Area for top, left, right and bottom.
- Double-clicked Untiled in the custom size list and rename the size as Receipt
- Click OK to return to the Page Setup dialog box
Under Settings: Page Attributes:
- Format for "HP Officejet Pro 8600"
- Paper size: Receipt
- Orientation: "tall/portrait"
- Scale: 100%
- Click OK
Select Format > Document and set all page margins to 0.25"
Thank you.

Can the mac air print to HP OfficeJet Pro 8600 Plus Wireless e-All-in-One?

Can the mac air print to HP OfficeJet Pro 8600 plus Wireless e-all-in-one?

AirPrint is an iOS 5 protocol. It is not used on the Mac or Lion. What you *can* do is add the wireless printer to you network and print from the mac using that.

OCR with HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g

Hello: I have the "HP Officejet Pro 8600 Plus e-All-in-One Printer model N911g" and read in the manual that it comes with Optical Character Recognition (OCR) software. I can't find any OCR software on the accompanying optial disk "HP Officejet pro 8600 series, Windows XP, VIsta, 7, 8 version 28.8".
I'm using an HP Pavilion dv7 laptop running Windows 7 Home Premium ver 6.1.7601 Service Pack 1 build 7601.
I found an entry in All Programs called I.R.I.S. registration but can't figure out what to do with it. Any help is appreciated.
Thanks,
John

Hi,
It's an option during the installtion process. Please try the following Utility:
http://ftp.hp.com/pub/softlib/software12/COL29914/HU-135728-1/hpusetup.exe
Regards.
BH
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HP Officejet Pro 8600 Plus will not print from my MacAir

I have used my MacAir to print on my HP Officejet Pro 8600 Plus for about 5 months without any problems. All of a sudden my printer will not print. The wireless icon says it's connected to the network. But when I click print it says "looking for air printer" and then "printer not connected". I've repeated the Wizard Set Up for the wireless connection. I've turned the printer and computer on and off. I've even tried printing from my iPhone but it will not find the printer anymore. Please help!

Hello @ladybonds ,
Thank you for taking the time to post on the HP Forums today! Hope you enjoy the experience.
You are saying that you have been printing fine from your computer for 5 months and now your printer says it is connected to the network and your computer says that it isn't.
Have you recently upgraded to Yosemite the new Apple OS? If not what OS X are you using?
Are you sure that the printer and your devices are on the same network?
Does the router give your printer an I.P address?
Let me know these answers and we can go from there.
I worked for HP.

Can't print on Officejet Pro 8600 Plus with OS X 10.10.1

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